Lead Product Designer in London

Works With: Product Designers, Product Managers, Engineers, Customer Researcher, Product Analytics, Product Marketing

Term: Permanent

Location: Hybrid - London office based in Oval (2 days / week)

About us

Artlogic is a leading technology platform for the art world. Founded in 1989, Artlogic empowers over 6,000 galleries, dealers, and art professionals worldwide to streamline their operations and grow their businesses. The company’s integrated platform combines inventory management, CRM, websites, sales, marketing, and payment tools, everything needed to run a modern and successful art business. In 2021, Artlogic was acquired by tech investors Cove Hill Partners to accelerate innovation and expand its global reach. Since then, the company has doubled in size, with employees across London, New York, Atlanta, and Cape Town. Today, Artlogic is entering an exciting new chapter through its merger with ArtCloud, another industry leader in art technology. Together, the two companies are uniting complementary platforms to build the most comprehensive, forward-thinking solution for the art world. This collaboration brings together deep expertise across CRM, sales, marketing, inventory, payments, and AI-powered tools, empowering galleries, artists, and collectors worldwide. Joining Artlogic means becoming part of a growing global team that is shaping the future of how art is bought, sold, and managed, both online and in person.

Our technology team comprises over 50 people across Product, UX and Engineering working in cross-functional teams geographically distributed principally in the UK with a technical operations team in the UK and South Africa. At present, our technology stack comprises a combination of Python, Typescript, C# in Azure, GCP and AWS cloud environments.

About the role

As a Lead Product Designer, you will set the design direction for a journey or set of related products spanning multiple teams, championing the user at every stage and connecting design decisions to journey- and portfolio-level business outcomes. You will also be AI-fluent, using generative design tools, spec-driven workflows and rapid AI-assisted prototyping to move from problem to validated solution faster than ever before. You will take ownership of complex, multi-team initiatives, shaping strategy from discovery through delivery and ensuring a consistent, high-quality experience across the domains you cover. Your expertise will shape the product’s direction by solving difficult user problems, defining cross-team patterns, and delivering intuitive, accessible user experiences across mobile and web platforms. You will set the bar for design quality across teams, drive alignment with product, engineering and business leadership, and establish how the design team adopts and gets value from new AI tools. Your ability to think strategically at journey and portfolio level, prioritise outcomes, define measurable success, and represent the voice of the customer will be crucial.

Key Responsibilities

• Lead and shape complex, multi-team design initiatives, coordinating across teams and senior stakeholders to deliver solutions that solve significant customer problems at journey level.
• Own the design strategy for your journey or portfolio area end-to-end — from problem framing and discovery, through detailed design, to successful launch and post-launch learning — ensuring consistency across the domains you cover.
• Advocate for customer needs throughout every initiative, so decisions across teams are informed by a clear understanding of users’ goals and challenges.
• Apply strong UI design skills, and uphold the bar for craft and accessibility across the work shipped by your teams.
• Frame design trade-offs in terms of journey- and portfolio-level outcomes, defining measurable success with Product Managers and tracking it across multiple teams from kick-off through launch.
• Identify, sponsor and prioritise the design bets that will create the most value, securing the alignment and resources needed to deliver them.

Design Craft

• Set and uphold the bar for design quality across the teams you cover, through reviews, critique and craft mentorship of designers at all levels.
• Define cross-team design patterns and frameworks so design principles and methodologies are applied consistently across multiple products and platforms.
• Use strong problem-solving abilities to make sense of complex, interconnected systems and design interfaces that simplify user interaction flows across journeys.
• Shape wireframes, prototypes and user flows that align to the overall product vision and brand, setting templates that other designers reuse.
• Champion accessibility, applying WCAG standards and embedding inclusive design practices into every initiative so our products work for the widest possible audience.
• Own the governance and evolution of the company design system so it scales, stays consistent and serves user needs across multiple products and platforms — balancing consistency with the practical autonomy teams need to move quickly.

Working with AI

• Work in a spec-driven way, producing clear, structured specs that act as a shared source of truth for designers, engineers and AI tools, so problems, requirements and design intent are explicit, traceable and translatable into prototypes, code and copy.
• Use generative AI design tools fluently (e.g. Figma Make, v0, Galileo, ChatGPT, Claude Design, Claude Code) to expand exploration, accelerate iteration and reduce time from concept to testable artefact.
• Rapidly prototype with AI, including building functional, code-based prototypes to validate ideas with real users earlier than traditional Figma flows allow.
• Design for AI-native experiences where relevant, applying current best practices for LLM-driven UI, agentic flows, conversational interfaces, and the trust, latency, transparency and error patterns they introduce.
• Stay current with the AI design landscape, evaluating new tools and patterns, bringing the useful ones into the team’s workflow, and sharing trend insights and practical applications across the design org.

Cross-Functional Collaboration

• Build strong partnerships with product, engineering and business leaders, driving alignment across teams on design strategy, priorities and ways of working — while always advocating for the customer.
• Facilitate the multi-team conversations, reviews and rituals that keep design, product and engineering aligned on a shared journey-level vision.
• Anticipate and resolve cross-team dependencies and competing priorities, unblocking decisions before they slow teams down.
• Shape product roadmap discussions with portfolio-level design insight, making the case for the bets that drive customer experience and business growth.
• Build trusted relationships with senior stakeholders, representing design impact clearly in roadmap, planning and leadership forums.

User Research, Discovery & Data-Driven Insights

• Guide discovery across the teams in your area, framing the right hypotheses and assumptions and coaching teams to focus on the questions that matter most.
• Define how mixed-method research is run across your journey — combining qualitative methods (user interviews, usability testing) with quantitative signals (product analytics, behavioural data, surveys) — so multiple teams build a rounded picture of user behaviour, pain points and motivations.
• Champion experimentation as a way of working (A/B tests, prototype tests, staged rollouts), ensuring hypotheses are validated rigorously and demonstrating measurable uplift on key metrics such as activation, retention, satisfaction and revenue.
• Translate insight into roadmap and prioritisation decisions, so what teams learn from users continually informs and refines what they design and ship.
• Coach designers across the team, including peers and Seniors, offering actionable feedback that accelerates their growth and raises the autonomy and quality of work across teams.
• Define and champion the craft culture — quality bars, design rituals, and how the team gets the most from AI tools — building an environment of customer advocacy and continuous learning.
• Lead multi-team design reviews and critiques, modelling the standards you expect and helping the team converge on stronger solutions.
• Provide design leadership without formal line management — aligning teams on goals, multiplying the impact of others, and maintaining a high standard of design excellence focused on delivering value to users.

Key Attributes

• Portfolio Lead: Proven experience leading complex, multi-team design initiatives that solve significant user problems and drive measurable journey- or portfolio-level results.
• Design Authority: Advanced design expertise, with a track record of setting the quality bar across teams and defining the patterns, principles and frameworks others reuse.
• Strong UI Design Skills: Demonstrated expertise in designing high-quality, accessible user interfaces across mobile and web platforms, and in raising that bar across the work of others.
• AI-fluent: Confident with modern AI design tools and a spec-driven workflow; comfortable using generative AI for ideation, prototyping and content; aware of current trends in AI-native UX and able to bring them into product work pragmatically.
• Cross-Functional Facilitator: Able to align design with product, engineering and business leadership across multiple teams through strong collaboration and communication, while keeping customer advocacy central.
• Systems Thinking: Able to recognise connections across journeys and products and design scalable systems — including governance of the company design system — that create consistent, high-quality experiences.
• Influence & Storytelling: Able to shift priorities and decisions across teams through clear narratives, credible evidence and confident representation of design at senior forums.
• Problem-Solving Ability: Able to logically visualise complex systems and user interaction flows at journey level, and create interfaces that solve real user problems.
• Mentor: A supportive, approachable leader who coaches designers at all levels — from juniors through to seniors — and builds an environment of growth and learning.
• Insight-Driven: Skilled at guiding discovery across teams — combining user feedback, analytics and data, running mixed-method research and shipping experiments — to validate hypotheses, measure impact and inform roadmap decisions.
• Strategic Thinking: Able to think at journey and portfolio level about product strategy with customer needs in mind, and clearly articulate design decisions to senior stakeholders.
• Outcome-Oriented: Focuses on outcomes rather than outputs across multiple teams, so design solutions deliver value for both users and the business; defines measurable success and tracks it through to launch.
• Tools: Proficiency in Figma. Hands‑on experience with AI design and prototyping tools (e.g. Figma Make, v0, Galileo, ChatGPT, Claude Design, Claude Code). Experience with design systems, user flows, wireframes, prototypes and accessibility tooling.
• Collaboration: A natural collaborator, able to work with multidisciplinary teams to deliver product solutions that address customer pain points.
• Adaptability: Comfortable working in an agile environment, with the ability to manage multiple initiatives and priorities simultaneously.

What we offer

• Company profit sharing scheme
• 25 days annual leave (plus 10 public holiday days)
• Long service entitlement
• Cycle to work scheme
• Tech buying scheme
• Free eye test
• Company pension scheme
• A focus on continued professional development including access to courses and training programs

Artlogic is an equal opportunities employer. We are committed to fair and inclusive recruitment and employment practices. We welcome applications from all suitably qualified candidates. We are committed to making reasonable adjustments for disabled applicants and employees. If you have a disability and would like us to make adjustments to the application or interview process, or to discuss any adjustments to the role, please let us know.

Please note that this position is UK-based and involves hybrid working with attendance at our London office for a minimum of 2 days each week, to support effective collaboration and engagement. Candidates must therefore have, or be able to obtain, appropriate immigration status entitling them to work in the UK for us in the role. Please note that we do not have a sponsor licence and we are not able to offer visa sponsorship for this position. The successful candidate will need to provide evidence/information to enable us to verify their right to work, prior to commencement of employment, and in accordance with current Home Office right to work guidance.