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- Tasks: Process customer orders and provide top-notch support to clients.
- Company: Join Artivion, a mission-driven company saving lives with innovative medical solutions.
- Benefits: Enjoy professional growth, training opportunities, and attractive benefits.
- Other info: Collaborative environment with opportunities for international exposure.
- Why this job: Make a real impact on patient care while developing your career.
- Qualifications: Customer service experience, strong communication skills, and MS Office proficiency.
The predicted salary is between 25000 - 30000 £ per year.
It's a good feeling to know you're doing your best with purpose every day. At Artivion, we manufacture high-quality products and solutions for the treatment of aortic diseases. Together with surgeons worldwide, we save lives. In doing so, we rely on the strengths of each and every employee. Your strength counts, too: As an important link in the chain, you make a contribution to saving lives together with us.
Your strength:
- Completed commercial training or comparable qualification
- Experience in Customer Service, ideally within the medical device, pharmaceutical, or healthcare industry
- Strong communication skills and a customer-focused mindset
- Confident user of MS Office and ERP systems (NAV experience is an advantage)
- Good English skills, both written and spoken
- Structured, reliable, and solution-oriented way of working
- Team spirit and enjoyment in working with customers and internal stakeholders
Your contribution:
- Process customer orders from receipt through to timely delivery
- Create, update, and track orders within the ERP system
- Act as the first point of contact for customer inquiries via phone and email
- Coordinate delivery schedules with internal departments such as Warehouse, Sales, Finance, and Quality
- Support returns, credit notes, and complaint handling
- Maintain customer master data, pricing information, and relevant documentation
- Work closely with freight forwarders and courier services
- Support inventory checks and help ensure accurate stock levels
- Deliver an excellent customer experience through professional and efficient service
Our strength:
- A mission-driven, innovative company that values precision and collaboration
- Direct impact on patient care and treatment outcomes
- Close cooperation with clinical professionals and internal experts
- Opportunities for professional growth, training, and international exposure
- Attractive benefits
Apply now and become part of the Artivion team. We look forward to getting to know you!
Customer Service Representative UK in Woking employer: Artivion EMEA
Contact Detail:
Artivion EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative UK in Woking
✨Tip Number 1
Get to know the company inside out! Research Artivion's mission and values, especially their focus on saving lives. This will help you connect your personal strengths to their goals during interviews.
✨Tip Number 2
Practice your communication skills! Since strong communication is key for a Customer Service Representative, try role-playing common customer scenarios with friends or family to build confidence.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to gain insights about the company culture and the role. This can give you an edge in your application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Artivion team.
We think you need these skills to ace Customer Service Representative UK in Woking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience, especially if it's in the medical device or healthcare industry, to show us you're a great fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer service and how you can contribute to saving lives with Artivion. Share specific examples of how you've excelled in similar roles to grab our attention!
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application is clear and concise. Use proper grammar and structure to demonstrate your written English skills, as we want to see that you can communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Artivion EMEA
✨Know Your Stuff
Before the interview, make sure you understand Artivion's mission and the products they offer. Familiarise yourself with the medical device industry, especially regarding aortic diseases. This knowledge will help you demonstrate your genuine interest in the role and the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved issues or went above and beyond for a customer. Artivion values a customer-focused mindset, so be ready to discuss how you can contribute to delivering an excellent customer experience.
✨Be Tech-Savvy
Since the role involves using ERP systems and MS Office, brush up on your technical skills. If you have experience with NAV, mention it! Being confident in these tools will show that you're ready to hit the ground running and can handle the administrative aspects of the job.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.