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- Tasks: Process customer orders and provide top-notch support to clients.
- Company: Join Artivion, a mission-driven company saving lives with innovative medical solutions.
- Benefits: Enjoy professional growth, training opportunities, and attractive benefits.
- Other info: Collaborative environment with opportunities for international exposure.
- Why this job: Make a real impact on patient care while developing your career.
- Qualifications: Customer service experience, strong communication skills, and MS Office proficiency.
The predicted salary is between 25000 - 32000 £ per year.
It's a good feeling to know you're doing your best with purpose every day. At Artivion, we manufacture high-quality products and solutions for the treatment of aortic diseases. Together with surgeons worldwide, we save lives. In doing so, we rely on the strengths of each and every employee. Your strength counts, too: As an important link in the chain, you make a contribution to saving lives together with us. Contribute your strengths and let us grow together.
Your strength:
- Completed commercial training or comparable qualification
- Experience in Customer Service, ideally within the medical device, pharmaceutical, or healthcare industry
- Strong communication skills and a customer-focused mindset
- Confident user of MS Office and ERP systems (NAV experience is an advantage)
- Good English skills, both written and spoken
- Structured, reliable, and solution-oriented way of working
- Team spirit and enjoyment in working with customers and internal stakeholders
Your contribution:
- Process customer orders from receipt through to timely delivery
- Create, update, and track orders within the ERP system
- Act as the first point of contact for customer inquiries via phone and email
- Coordinate delivery schedules with internal departments such as Warehouse, Sales, Finance, and Quality
- Support returns, credit notes, and complaint handling
- Maintain customer master data, pricing information, and relevant documentation
- Work closely with freight forwarders and courier services
- Support inventory checks and help ensure accurate stock levels
- Deliver an excellent customer experience through professional and efficient service
Our strength:
- A mission-driven, innovative company that values precision and collaboration
- Direct impact on patient care and treatment outcomes
- Close cooperation with clinical professionals and internal experts
- Opportunities for professional growth, training, and international exposure
- Attractive benefits
Apply now and become part of the Artivion team. We look forward to getting to know you!
Customer Service Representative UK in Surrey employer: Artivion EMEA
Contact Detail:
Artivion EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative UK in Surrey
✨Tip Number 1
Get to know the company inside out! Research Artivion's mission and values, especially their focus on saving lives. This will help you connect your personal strengths to their goals during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customer inquiries, role-play common scenarios with a friend or family member. This will boost your confidence and help you shine in real conversations.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with MS Office and any ERP systems you can get your hands on. If you have experience with NAV, make sure to highlight that – it could give you an edge!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Artivion team and contributing to their mission.
We think you need these skills to ace Customer Service Representative UK in Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service role. Highlight any relevant experience in the medical device or healthcare industry, as this will show us you understand the field.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your strengths can contribute to our mission of saving lives. Keep it concise but impactful.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application is clear and well-structured. Use proper grammar and spelling, and don’t hesitate to demonstrate your customer-focused mindset through examples.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive!
How to prepare for a job interview at Artivion EMEA
✨Know Your Stuff
Before the interview, make sure you understand Artivion's mission and the role of a Customer Service Representative. Familiarise yourself with their products and how they contribute to patient care. This will show your genuine interest and help you connect your skills to their needs.
✨Showcase Your Experience
Be ready to discuss your previous customer service experience, especially in the medical device or healthcare industry. Prepare specific examples that highlight your communication skills and problem-solving abilities. This will demonstrate your capability to handle customer inquiries effectively.
✨Master the Tech
Since the role involves using ERP systems and MS Office, brush up on these tools before the interview. If you have experience with NAV, be sure to mention it. Showing confidence in your technical skills can set you apart from other candidates.
✨Emphasise Team Spirit
Artivion values collaboration, so be prepared to discuss how you work well in a team. Share examples of how you've successfully coordinated with different departments in the past. This will illustrate your ability to contribute positively to their team environment.