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- Tasks: Process customer orders and provide top-notch support to clients.
- Company: Join Artivion, a mission-driven company saving lives with innovative medical solutions.
- Benefits: Enjoy professional growth, training opportunities, and attractive benefits.
- Other info: Collaborative environment with opportunities for international exposure.
- Why this job: Make a real impact on patient care while developing your career.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 25000 - 32000 £ per year.
It's a good feeling to know you’re doing your best with purpose every day. At Artivion, we manufacture high-quality products and solutions for the treatment of aortic diseases. Together with surgeons worldwide, we save lives. In doing so, we rely on the strengths of each and every employee. Your strength counts, too: As an important link in the chain, you make a contribution to saving lives together with us. Contribute your strengths and let us grow together.
We are hiring Customer Service Representative Guildford, UK (office based).
Your strength:
- Completed commercial training or comparable qualification
- Experience in Customer Service, ideally within the medical device, pharmaceutical, or healthcare industry
- Strong communication skills and a customer-focused mindset
- Confident user of MS Office and ERP systems (NAV experience is an advantage)
- Good English skills, both written and spoken
- Structured, reliable, and solution-oriented way of working
- Team spirit and enjoyment in working with customers and internal stakeholders
Your contribution:
- Process customer orders from receipt through to timely delivery
- Create, update, and track orders within the ERP system
- Act as the first point of contact for customer inquiries via phone and email
- Coordinate delivery schedules with internal departments such as Warehouse, Sales, Finance, and Quality
- Support returns, credit notes, and complaint handling
- Maintain customer master data, pricing information, and relevant documentation
- Work closely with freight forwarders and courier services
- Support inventory checks and help ensure accurate stock levels
- Deliver an excellent customer experience through professional and efficient service
Our strength:
- A mission-driven, innovative company that values precision and collaboration
- Direct impact on patient care and treatment outcomes
- Close cooperation with clinical professionals and internal experts
- Opportunities for professional growth, training, and international exposure
- Attractive benefits
Apply now and become part of the Artivion team. We look forward to getting to know you!
Locations
Customer Service Representative UK in Guildford, Surrey employer: Artivion EMEA
Contact Detail:
Artivion EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative UK in Guildford, Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Artivion or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations or customer complaints. We want you to show off your problem-solving skills and customer-focused mindset!
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to speak with someone from Artivion, let them know why you're excited about contributing to their mission of saving lives. Passion goes a long way!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you're keen and professional, which is exactly what we love to see in a Customer Service Representative.
We think you need these skills to ace Customer Service Representative UK in Guildford, Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience, especially if it's in the medical device or healthcare industry, to show us you're a great fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer service and how you can contribute to saving lives with Artivion. Share specific examples of how you've excelled in similar roles to grab our attention!
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application is clear and concise. Use proper grammar and structure to demonstrate your English skills, both written and spoken, as we want to see your professionalism shine through.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. We can’t wait to hear from you!
How to prepare for a job interview at Artivion EMEA
✨Know Your Stuff
Before the interview, make sure you understand Artivion's mission and the role of a Customer Service Representative. Familiarise yourself with their products and how they impact patient care. This will show your genuine interest and help you connect your skills to their needs.
✨Showcase Your Experience
Be ready to discuss your previous customer service roles, especially in the medical device or healthcare sectors. Prepare specific examples of how you've handled customer inquiries or resolved issues, as this will demonstrate your problem-solving skills and customer-focused mindset.
✨Practice Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with discussing your experiences and answering common interview questions.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture, team dynamics, or growth opportunities within Artivion. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.