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For Companies At a Glance
- Tasks: Be the go-to person for our customers, guiding them to success with our AI products.
- Company: Join a fast-growing YC-backed startup revolutionising the future of work with AI.
- Benefits: Competitive salary, flexible work environment, and opportunities for personal growth.
- Why this job: Make a real impact by helping customers thrive with innovative AI solutions.
- Qualifications: 2-4 years in customer success or account management, with strong communication skills.
- Other info: Dynamic startup culture focused on collaboration, innovation, and positive energy.
The predicted salary is between 36000 - 60000 £ per year.
About Artisan
We are building AI employees. Not chatbots. Not copilots. Autonomous digital workers that do real jobs. Our first, Ava, is an AI BDR used by hundreds of companies. She researches leads, writes and sends emails in a customer's voice, runs multi-step outbound sequences, manages her own deliverability infrastructure, self-optimizes over time, and handles objections and meeting booking. She is not a tool someone uses. She is a teammate. We are a YC W24 company, have raised $35M+ from investors including Y Combinator, and are at $8M+ ARR. Right now we are building Ava 2.0, a step change in what an AI employee can do. The engineering problems are hard and the surface area is enormous.
Your Responsibilities
- Serve as the primary point of contact for a portfolio of Artisan customers
- Guide new users through onboarding and implementation, ensuring they quickly realize value
- Provide ongoing support and education to help customers get the most out of Ava and other AI products
- Monitor account health and proactively address risks of churn or disengagement
- Collaborate with Product and Support teams to communicate user feedback and resolve issues
- Help build and maintain documentation, FAQs, and customer education materials
- Support the development and execution of customer success playbooks and processes
- Track key customer success metrics and maintain up-to-date records in our CRM
- Assist with new feature rollouts, adoption campaigns, and customer outreach
About You
- 2–4 years of experience in Customer Success, Account Management, or a related customer-facing role
- Passionate about helping customers win and solving problems with empathy
- Strong communication skills, both written and verbal
- Tech-savvy and comfortable learning new tools and platforms quickly
- Highly organized and able to manage multiple priorities at once
- Experience at a startup or fast-growing company is a big plus
Interview process
- Introductory chat with our recruiter
- 30-minute interview with Michael, the Hiring Manager
- Take-home assessment
- 15-minute culture and values interview with Jaspar, our CEO
Our culture and values
- Founder mindset. Everyone acts like an owner: take initiative, think big, challenge ideas, and push for 10× outcomes
- Obsessed with impact. We apply the 80/20 rule, kill sunk costs quickly, and focus on what actually moves the needle
- Customer-first, always. Every decision is made with the customer experience at the center
- High standards, every detail. Quality matters in everything we ship, from product and code to copy and design
- Clear, direct communication. We value candor, fast responses, and feedback
- Winning team energy. We bring positive vibes, low ego, zero drama, and genuinely enjoy building together
Customer Success Manager in London employer: Artisan
Contact Detail:
Artisan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Get to know the company inside out! Research Artisan's products, values, and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience aligns with the role of Customer Success Manager. Highlight your problem-solving skills and how you've helped customers succeed in the past.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After interviews, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest and keep you top of mind.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer success shine through. We want to see that you genuinely care about helping customers win and solving their problems with empathy.
Tailor Your Application: Make sure to customise your application to highlight relevant experience in Customer Success or Account Management. We love seeing how your background aligns with our mission and the role of a Customer Success Manager.
Be Clear and Concise: We appreciate clear communication, so keep your application straightforward. Use bullet points where possible and avoid jargon. This will help us quickly understand your skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which we love!
How to prepare for a job interview at Artisan
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of customer success. Understand key metrics like NPS, churn rate, and customer lifetime value. Being able to discuss these concepts confidently will show that you’re serious about helping customers win.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you’ve successfully resolved customer issues. Articulate how you approached the problem, what steps you took, and the positive outcomes. This will demonstrate your empathy and ability to think on your feet.
✨Familiarise Yourself with AI Products
Since Artisan is all about AI employees, it’s crucial to have a good grasp of AI technologies and their applications. Do some research on Ava and similar products, and be ready to discuss how you can help customers leverage these tools effectively.
✨Embrace the Company Culture
Artisan values a founder mindset and clear communication. During your interview, reflect this by being proactive, asking insightful questions, and showing your enthusiasm for their mission. Highlight how your values align with theirs to make a lasting impression.