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For Companies At a Glance
- Tasks: Guide customers to success with AI, ensuring smooth onboarding and driving measurable growth.
- Company: Join Artisan, a pioneering startup redefining sales with autonomous AI teammates.
- Benefits: Competitive salary, equity, full benefits, and performance-based bonuses.
- Why this job: Be a strategic partner in transforming customer experiences and shaping the future of sales.
- Qualifications: 2+ years in Customer Success or Account Management in B2B SaaS.
- Other info: Collaborate with a mission-driven team and make a real impact in a fast-scaling environment.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Customer Success Manager – Growth role at Artisan
This range is provided by Artisan. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$50,000.00/yr – $110,000.00/yr
About Us
At Artisan, we’re building real AI employees – not copilots, not assistants, but autonomous teammates.
Our first, Ava, is an AI BDR. She finds and researches leads, writes emails in customers’ tone of voice, runs outbound sequences, self-optimizes, and manages email deliverability infrastructure. She learns, adapts, and improves over time – just like a human would.
Human team members use Artisan as their primary working platform, replacing a sprawling stack of sales tools, and have Artisans working alongside them.
We went through Y Combinator (W24) and have raised $35M+ from top investors. We’re at $7M+ ARR, with hundreds of customers including Remote, Quora, and SumUp.
We’re currently working on Ava 2.0, pushing the boundaries of what an AI employee can do. And we\’re hiring.
The Role
As a Customer Success Manager at Artisan, you’ll be the strategic partner to our customers, ensuring they launch successfully, get measurable value, and continuously improve their outbound with Ava. You’ll blend consultative GTM expertise with operational excellence to drive customer adoption, satisfaction, and growth.
You Will
- Own the onboarding process — guiding new customers from contract to value realization, ensuring smooth setup and launch.
- Run regular performance review meetings — delivering insights on campaign performance and advising optimizations.
- Act as a GTM/outbound consultant — working hands‑on with customers to maximize Ava’s impact on pipeline generation.
- Partner with customer support — helping triage and resolve platform issues quickly.
- Collaborate with product — surfacing customer feedback and shaping the roadmap to better meet GTM needs.
- Manage success KPIs — including adoption, campaign performance, retention, and expansion.
- Drive account health — ensuring our customers are not just retained but are true advocates of Artisan.
What You Bring
- 2+ years of Customer Success or Account Management experience in a B2B SaaS company.
- Strong understanding of GTM motions, outbound sales, and campaign best practices.
- Proven track record of owning customer relationships and driving measurable success metrics.
- Excellent communication and presentation skills — you can speak confidently with founders, sales leaders, and operators.
- Comfortable analyzing performance data and translating it into actionable recommendations.
- Highly collaborative mindset — you’ll work cross‑functionally with support, product, and sales.
- Proactive, organized, and able to manage a portfolio of accounts with high attention to detail.
Compensation & Benefits
- Competitive base salary + 20% variable pay tied to customer success KPIs.
- Meaningful equity and full benefits.
- Opportunity to become a trusted advisor to top sales leaders while working on the cutting edge of AI.
Why Join Us
- Help customers adopt and scale with AI employees that are transforming how sales gets done.
- Play a core role in customer outcomes and product direction at a fast‑scaling startup.
- Work alongside a mission‑driven, ambitious team that ships meaningful work every week.
- Be part of a once‑in‑a‑decade company redefining how GTM teams operate.
- 👉 This isn’t a “keep customers happy” role. This is strategic, high‑impact customer success, where your work directly drives pipeline creation, retention, and product evolution.
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
Industries
Software Development
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London, England, United Kingdom
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Customer Success Manager - Growth employer: Artisan
Contact Detail:
Artisan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Growth
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Artisan on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by understanding Artisan's products inside out. We should be ready to discuss how we can help customers maximise their use of Ava. Show them we’re not just another candidate, but the perfect fit!
✨Tip Number 3
Practice our pitch! We need to articulate our experience in Customer Success clearly, focusing on measurable outcomes we've achieved. Let’s make sure we highlight our consultative skills and how we can drive customer growth.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re genuinely interested in being part of the Artisan team.
We think you need these skills to ace Customer Success Manager - Growth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in B2B SaaS and how you've driven customer success in previous roles. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since you'll be working closely with customers and internal teams, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and don’t shy away from sharing examples of how you've effectively communicated with stakeholders.
Highlight Your Analytical Skills: We love data-driven decision-making! In your application, mention any experience you have with analysing performance metrics and translating them into actionable insights. This will show us that you understand the importance of data in driving customer success.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team at Artisan!
How to prepare for a job interview at Artisan
✨Know Your Stuff
Before the interview, dive deep into Artisan's products and services, especially Ava. Understand how AI can transform customer success and be ready to discuss specific examples of how you’ve driven measurable success in previous roles.
✨Showcase Your GTM Expertise
Be prepared to talk about your experience with go-to-market strategies and outbound sales. Think of concrete examples where you've maximised customer adoption and satisfaction, and how you can apply that knowledge at Artisan.
✨Data-Driven Insights
Since the role involves analysing performance data, come equipped with examples of how you've used data to drive decisions in past positions. Be ready to discuss how you would approach performance reviews and optimisations for customers using Ava.
✨Collaboration is Key
Artisan values a collaborative mindset, so highlight your experience working cross-functionally. Share stories that demonstrate your ability to partner with different teams, like product and support, to enhance customer success and drive results.
