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For Companies At a Glance
- Tasks: Be the go-to person for our customers, guiding them to success with our AI products.
- Company: Join a cutting-edge YC W24 startup revolutionising the future of work with AI.
- Benefits: Competitive salary, flexible work options, and opportunities for personal growth.
- Why this job: Make a real impact by helping customers thrive with innovative AI solutions.
- Qualifications: 2-4 years in Customer Success or related roles, with strong communication skills.
- Other info: Dynamic startup culture focused on collaboration, innovation, and customer satisfaction.
The predicted salary is between 28800 - 48000 £ per year.
About Artisan
We are building AI employees. Not chatbots. Not copilots. Autonomous digital workers that do real jobs. Our first, Ava, is an AI BDR used by hundreds of companies. She researches leads, writes and sends emails in a customer's voice, runs multi-step outbound sequences, manages her own deliverability infrastructure, self-optimizes over time, and handles objections and meeting booking. She is not a tool someone uses. She is a teammate. We are a YC W24 company, have raised $35M+ from investors including Y Combinator, and are at $8M+ ARR. Right now we are building Ava 2.0, a step change in what an AI employee can do.
Your Responsibilities
- Serve as the primary point of contact for a portfolio of Artisan customers
- Guide new users through onboarding and implementation, ensuring they quickly realize value
- Provide ongoing support and education to help customers get the most out of Ava and other AI products
- Monitor account health and proactively address risks of churn or disengagement
- Collaborate with Product and Support teams to communicate user feedback and resolve issues
- Help build and maintain documentation, FAQs, and customer education materials
- Support the development and execution of customer success playbooks and processes
- Track key customer success metrics and maintain up-to-date records in our CRM
- Assist with new feature rollouts, adoption campaigns, and customer outreach
About You
- 2–4 years of experience in Customer Success, Account Management, or a related customer-facing role
- Passionate about helping customers win and solving problems with empathy
- Strong communication skills, both written and verbal
- Tech-savvy and comfortable learning new tools and platforms quickly
- Highly organized and able to manage multiple priorities at once
- Experience at a startup or fast-growing company is a big plus
Interview process
- Introductory chat with our recruiter
- 30-minute interview with Michael, the Hiring Manager
- Take-home assessment
- 15-minute culture and values interview with Jaspar, our CEO
Our culture and values
- Founder mindset. Everyone acts like an owner: take initiative, think big, challenge ideas, and push for 10× outcomes
- Obsessed with impact. We apply the 80/20 rule, kill sunk costs quickly, and focus on what actually moves the needle
- Customer-first, always. Every decision is made with the customer experience at the center
- High standards, every detail. Quality matters in everything we ship, from product and code to copy and design
- Clear, direct communication. We value candor, fast responses, and feedback
- Winning team energy. We bring positive vibes, low ego, zero drama, and genuinely enjoy building together
Customer Success Manager employer: Artisan
Contact Detail:
Artisan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Get to know the company inside out! Research Artisan, their products, and their culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience aligns with the role of Customer Success Manager. Highlight your problem-solving skills and how you've helped customers succeed in the past.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. It’s all about making those connections!
✨Tip Number 4
Don’t forget to follow up! After your interviews, send a thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer success shine through. We want to see that you genuinely care about helping customers win and solving their problems with empathy.
Tailor Your Experience: Make sure to highlight your relevant experience in Customer Success or Account Management. We’re looking for someone who can manage multiple priorities, so share examples of how you've done this in the past.
Be Clear and Concise: We value clear communication, so keep your application straightforward. Avoid jargon and get straight to the point about why you’d be a great fit for our team and how you can contribute to our mission.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Artisan
✨Know Your Product Inside Out
Before the interview, make sure you understand Artisan's AI products, especially Ava. Familiarise yourself with her capabilities and how she helps customers. This will not only show your enthusiasm but also allow you to discuss how you can help customers maximise their use of Ava.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles where you've successfully onboarded customers or resolved issues. Highlight your problem-solving skills and how you've helped clients achieve their goals. This aligns perfectly with the responsibilities of a Customer Success Manager.
✨Emphasise Communication Skills
Artisan values clear and direct communication, so be ready to demonstrate your verbal and written skills. Practice articulating your thoughts clearly and concisely, and consider how you would explain complex concepts in simple terms to customers.
✨Align with Company Culture
Familiarise yourself with Artisan's culture and values. Be prepared to discuss how your mindset aligns with their founder mentality, customer-first approach, and emphasis on high standards. Showing that you fit into their winning team energy will set you apart.