At a Glance
- Tasks: Welcome and assist visitors, ensuring they have an unforgettable experience.
- Company: Join a world-famous cultural institution with a vibrant atmosphere.
- Benefits: Gain valuable experience in a dynamic environment on a 10-month contract.
- Other info: Flexible hours and opportunities to work with diverse teams.
- Why this job: Be the friendly face that makes every visitor's day special.
- Qualifications: Customer service experience and a positive attitude are essential.
The predicted salary is between 22000 - 26000 £ per year.
Welcome visitors from across the globe at one of the world's most visited cultural institutions.
You’ll be part of a Visitor Experience Team - on a 10 month contract - at the heart of a busy, world famous visitor attraction.
Every day brings new faces, new questions and new chances to make someone’s visit unforgettable.
The Role
- Welcome a diverse range of visitors and help them find their way around
- Proactively engage with visitors to make sure they get the most from their visit
- Manage visitor flow and queuing with a calm, friendly approach
- Follow policies and procedures to keep everyone safe
- Assist with emergency evacuations when needed
- Resolve visitor issues quickly, or escalation to the Duty Manager
- Work closely with teams across Learning, Security and the Café
- Greet visitors on arrival and set them up for a great visit
- Support opening and closing procedures
- How You’ll Dazzle Us
- Previous experience in a tourist venue or customer facing role
- Excellent customer service skills and a genuine warmth with people
- A positive, proactive attitude that doesn't waver under pressure
- Strong communication skills across all ages and backgrounds
- Comfortable working in a fast paced, ever-changing environment
- Flexibility across weekdays, weekends and occasional evenings
- A second language is a bonus
- What's Next
- #J-18808-Ljbffr
Visitor Experience Assistant employer: Artisan People
As a leading luxury skincare brand, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and innovation. Our Greater London location offers unique opportunities to collaborate with industry experts while developing cutting-edge education strategies that enhance customer experiences. Join us to be part of a passionate team dedicated to excellence and meaningful impact in the beauty industry.
