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- Tasks: Lead community engagement and shape customer experiences for a dynamic skincare brand.
- Company: Exciting skincare brand focused on community and growth.
- Benefits: Competitive salary, creative environment, and opportunities for personal development.
- Why this job: Be a key player in building a vibrant community and driving brand loyalty.
- Qualifications: Experience in community strategy and a passion for skincare.
- Other info: Fast-paced environment with room for innovation and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Step into an exciting role with a dynamic, results-driven skincare brand as their Community Experience Manager. This is a brilliant opportunity for an experienced professional to be the custodian of the brand's direct-to-consumer (DTC) community experience. You'll be instrumental in shaping how customers perceive and interact with the brand, both pre- and post-purchase, ultimately driving loyalty and acquisition.
Reporting to the Head of Marketing, you will develop and execute a robust community strategy across all channels (initially focusing on Meta), and lead the Community Experience Executive. This is a hands-on, strategic position where your deep understanding of customer needs will fuel brand growth.
- Full responsibility for all community interaction across social platforms and consumer consultation.
- Actively sourcing and launching new channels of communication with the consumer, e.g. private Facebook groups.
- Establishing branded forums for advice and knowledge sharing and consumer outreach through social inbox messaging.
- Full responsibility for UK execution and re-launching US and Australia execution across community management.
- Working with the Senior Organic Social Manager to review and support international distribution partners on organic social and community management.
- Ensuring consistent brand messaging across the marketing funnel in all aspects where organic social plays a role.
- Reporting on performance and commercial objectives, ensuring all activities meet agreed targets and KPIs.
- Building relationships with the community to find potential members who can face future brand campaigns.
We’re looking for someone who has thrived in a fast-paced, rapid-growth environment, ideally within the beauty or challenger brand space. You’re a strategic thinker and a 'make it happen' individual who deeply understands the power of community as a core pillar of growth.
You’ll need:
- Proven experience at this level in building and executing community engagement strategies.
- Experience in a start-up/challenger brand environment of rapid growth, ideally within the beauty sector.
- Strong analytical skills to evaluate data, report against business KPIs, and provide invaluable insight to senior stakeholders.
- Excellent skincare knowledge and a personal interest in ingredients and their purpose.
- A charismatic relationship builder with a self-motivated, entrepreneurial spirit.
- The ability to act as a positive change-maker with an open management approach.
Apply via the form below!
Community Experience Manager in London employer: Artisan People
Contact Detail:
Artisan People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Experience Manager in London
✨Tip Number 1
Get to know the brand inside out! Research their community engagement strategies and understand their products. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. Engaging with the community can give you insider insights and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by thinking about how you can contribute to their community strategy. Bring ideas to the table that align with their goals, especially around social media and customer interaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and ready to dive into the community experience headfirst.
We think you need these skills to ace Community Experience Manager in London
Some tips for your application 🫡
Show Your Passion for Community: When writing your application, let your enthusiasm for community engagement shine through. Share specific examples of how you've built and nurtured communities in the past, especially in the beauty or skincare space. We want to see that you truly understand the importance of connecting with customers!
Tailor Your Experience: Make sure to customise your application to highlight your relevant experience. Focus on your achievements in community management and any strategic initiatives you've led. We love seeing how your background aligns with our needs, so don’t hold back on those details!
Be Data-Driven: Since we’re all about results, include any metrics or KPIs you've achieved in previous roles. Whether it’s growing a community or improving engagement rates, numbers speak volumes. Show us how your analytical skills can contribute to our brand's growth!
Keep It Professional Yet Personal: While we appreciate professionalism, don’t be afraid to let your personality shine through in your application. We’re looking for someone who can build relationships, so a touch of charisma in your writing can go a long way. Remember, apply through our website to make sure your application gets to us directly!
How to prepare for a job interview at Artisan People
✨Know Your Community Inside Out
Before the interview, dive deep into the brand's community. Familiarise yourself with their social media presence, customer feedback, and any existing community initiatives. This will not only show your genuine interest but also help you discuss how you can enhance their community experience.
✨Showcase Your Strategic Thinking
Prepare to discuss specific strategies you've implemented in previous roles that drove community engagement. Be ready to share metrics or KPIs that demonstrate your success. This will highlight your analytical skills and ability to contribute to the brand's growth.
✨Be Ready to Discuss Trends
Stay updated on the latest trends in the beauty industry and community management. Bring insights on how these trends could be leveraged for the brand's community strategy. This shows you're proactive and have a finger on the pulse of the market.
✨Demonstrate Your Relationship-Building Skills
Think of examples where you've successfully built relationships within a community. Whether it's through social media, forums, or direct consumer interactions, be prepared to share how you fostered loyalty and engagement. This is crucial for the role!
