At a Glance
- Tasks: Lead community engagement and shape customer experiences for a dynamic skincare brand.
- Company: Exciting skincare brand focused on direct-to-consumer community growth.
- Benefits: Competitive salary, creative environment, and opportunities for personal growth.
- Other info: Fast-paced environment with a focus on innovation and collaboration.
- Why this job: Be a key player in building a vibrant community and driving brand loyalty.
- Qualifications: Experience in community strategies, beauty knowledge, and strong analytical skills.
The predicted salary is between 36000 - 60000 £ per year.
Step into an exciting role with a dynamic, results-driven skincare brand as their Community Experience Manager. This is a brilliant opportunity for an experienced professional to be the custodian of the brand's direct-to-consumer (DTC) community experience. You'll be instrumental in shaping how customers perceive and interact with the brand, both pre- and post-purchase, ultimately driving loyalty and acquisition.
Reporting to the Head of Marketing, you will develop and execute a robust community strategy across all channels (initially focusing on Meta), and lead the Community Experience Executive. This is a hands-on, strategic position where your deep understanding of customer needs will fuel brand growth.
- Full responsibility for all community interaction across social platforms and consumer consultation.
- Actively sourcing and launching new channels of communication with the consumer, e.g. private Facebook groups.
- Establishing branded forums for advice and knowledge sharing and consumer outreach through social inbox messaging.
- Full responsibility for UK execution and re-launching US and Australia execution across community management.
- Working with the Senior Organic Social Manager to review and support international distribution partners on organic social and community management.
- Ensuring consistent brand messaging across the marketing funnel in all aspects where organic social plays a role.
- Reporting on performance and commercial objectives, ensuring all activities meet agreed targets and KPIs.
- Building relationships with the community to find potential members who can face future brand campaigns.
We’re looking for someone who has thrived in a fast-paced, rapid-growth environment, ideally within the beauty or challenger brand space. You’re a strategic thinker and a 'make it happen' individual who deeply understands the power of community as a core pillar of growth.
You’ll need:
- Proven experience at this level in building and executing community engagement strategies.
- Experience in a start-up/challenger brand environment of rapid growth, ideally within the beauty sector.
- Strong analytical skills to evaluate data, report against business KPIs, and provide invaluable insight to senior stakeholders.
- Excellent skincare knowledge and a personal interest in ingredients and their purpose.
- A charismatic relationship builder with a self-motivated, entrepreneurial spirit.
- The ability to act as a positive change-maker with an open management approach.
Apply via the form below!
Community Experience Manager employer: Artisan People
As a leading luxury skincare brand, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and innovation. Our Greater London location offers unique opportunities to collaborate with industry experts while developing cutting-edge education strategies that enhance customer experiences. Join us to be part of a passionate team dedicated to excellence and meaningful impact in the beauty industry.
StudySmarter Expert Advice🤫
We think this is how you could land Community Experience Manager
✨Tip Number 1
Network like a pro! Reach out to people in the beauty industry, especially those who work with community engagement. A friendly chat can open doors and give you insights that might just land you that Community Experience Manager role.
✨Tip Number 2
Show off your passion for skincare! When you get the chance to chat with potential employers, share your personal experiences and knowledge about skincare ingredients. It’ll show them you’re not just a candidate, but a true enthusiast.
✨Tip Number 3
Be ready to discuss your strategies! Prepare examples of how you've successfully built community engagement in the past. This will demonstrate your hands-on experience and strategic thinking, which are key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Community Experience Manager
Some tips for your application 🫡
Show Your Passion for Community:When writing your application, let your enthusiasm for community engagement shine through. Share specific examples of how you've built and nurtured communities in the past, especially in the beauty or skincare space. We want to see that you truly understand the importance of connecting with customers!
Be Strategic and Analytical:Highlight your experience in developing community strategies and how you've used data to drive decisions. We love a candidate who can not only create engaging content but also measure its impact. Don’t forget to mention any KPIs you've successfully met or exceeded!
Tailor Your Application:Make sure your application speaks directly to the role of Community Experience Manager. Use keywords from the job description and relate your skills to the responsibilities outlined. This shows us that you’ve done your homework and are genuinely interested in this position.
Apply Through Our Website:We encourage you to apply via our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re tech-savvy and ready to engage with our digital community!
How to prepare for a job interview at Artisan People
✨Know Your Community Inside Out
Before the interview, dive deep into the brand's community. Familiarise yourself with their social media presence, customer interactions, and any existing community initiatives. This will not only show your genuine interest but also help you discuss how you can enhance their community experience.
✨Showcase Your Strategic Thinking
Prepare to discuss specific community engagement strategies you've successfully implemented in the past. Be ready to share examples of how these strategies drove loyalty and acquisition, especially in fast-paced environments. This will demonstrate your ability to think strategically and act decisively.
✨Highlight Your Analytical Skills
Since the role requires strong analytical skills, come prepared with examples of how you've used data to evaluate community performance. Discuss how you reported on KPIs and provided insights that influenced decision-making. This will showcase your ability to back up your strategies with solid evidence.
✨Be a Relationship Builder
Emphasise your experience in building relationships within communities. Share stories that highlight your charisma and ability to connect with people. This is crucial for the role, as you'll be responsible for fostering a loyal community, so make sure they see your interpersonal skills shine!
