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- Tasks: Lead a vibrant team to create unforgettable visitor experiences at a renowned London museum.
- Company: Join an iconic museum with a passion for culture and community.
- Benefits: Gain valuable experience in a dynamic environment while earning competitive pay.
- Other info: Temporary role with opportunities for personal growth and development.
- Why this job: Be part of a team that inspires and engages visitors every day.
- Qualifications: Customer service experience and leadership skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
A brilliant opportunity for a charismatic and friendly Assistant Visitor Experience Manager to join the team at an iconic museum in London. This is a temporary assignment - 12 weeks, 4 days per week.
The role is a hands-on leadership position where you will inspire and support a large team of Visitor Experience Assistants and Volunteers, ensuring every visitor receives a warm welcome and an outstanding experience. You will play a key part in day-to-day operations, team development and commercial performance, while acting as a duty manager responsible for the smooth and safe running of all public areas.
- Lead and motivate the Visitor Experience team across galleries, welcome points and events.
- Share line management responsibilities, including regular one-to-ones, appraisals and team development.
- Support recruitment, training and ongoing coaching of Assistants and Volunteers.
- Collaborate on and maintain the master rota, ensuring appropriate staffing levels at all times.
- Proactively manage staffing gaps, sickness and last-minute operational needs.
- Support payroll processes, ensuring accuracy and timely submission.
- Champion exceptional visitor service standards and drive engagement and upselling performance.
- Support delivery of training initiatives to enhance visitor experience and meet KPIs.
- Undertake duty management responsibilities on a rota, including weekends and bank holidays.
- Oversee opening and closing procedures and ensure all spaces are safe and well-prepared.
- Produce daily team planners and ensure all positions are effectively covered.
- Lead on health and safety, emergency procedures and business continuity planning.
- Deliver engaging daily briefings to energise and inform the team.
- Coordinate events and visitor programmes with internal teams.
- Troubleshoot operational and technical issues across public areas.
- Maintain accurate reporting, documentation and emergency procedures.
How you’ll dazzle us: We are looking for a customer service superstar who’s comfortable in a public-facing environment with practical experience of leading and motivating a team. With excellent attention to detail and a consistent level of service, you will have a passion for exceeding visitor expectations, a willingness to go beyond core duties to ensure an excellent experience and encourage this culture in others. You’ll have a confident, friendly, and problem-solving attitude, especially in front of large groups of people and in high-pressure situations. Excellent computer skills including extensive use of Microsoft Office applications are essential. Showing a willingness to learn about the importance of design in the world around us and being able to support research and training sessions on design knowledge and exhibition content is highly desirable. Ideally, you will have experience in working with ticketing and/or point of sale systems, an understanding of risk assessment processes, requirements of the Disability Discrimination Act, health and safety and licensing legislation, be First Aid trained with experience of undertaking a First Aider role, and have experience in recruitment, training team members, line management and setting forward job plans.
What’s next: Apply now via the form below!
Assistant Visitor Experience Manager employer: Artisan People
Contact Detail:
Artisan People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Visitor Experience Manager
✨Tip Number 1
Get to know the museum! Before your interview, spend some time exploring the museum's website and social media. Familiarise yourself with their exhibitions and visitor programmes so you can chat about them during your interview. It shows you're genuinely interested and ready to engage!
✨Tip Number 2
Practice your people skills! As an Assistant Visitor Experience Manager, you'll be leading a team and interacting with visitors. Role-play common scenarios with friends or family to boost your confidence. Think about how you'd handle tricky situations or motivate your team – it’ll help you shine in the interview!
✨Tip Number 3
Show off your leadership style! Be ready to share examples of how you've inspired and supported teams in the past. Whether it's through training, coaching, or just being a great team player, highlight your experience and how it aligns with the role. We love to see that passion for team development!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you on their radar. And remember, apply through our website to make sure your application gets the attention it deserves!
We think you need these skills to ace Assistant Visitor Experience Manager
Some tips for your application 🫡
Show Your Charisma: As an Assistant Visitor Experience Manager, your personality is key! Make sure your application reflects your friendly and charismatic nature. Use a warm tone and share examples of how you've inspired and motivated teams in the past.
Highlight Relevant Experience: We want to see your hands-on leadership skills! Be sure to detail your experience in managing teams, especially in public-facing roles. Mention any specific achievements that demonstrate your ability to enhance visitor experiences.
Be Detail-Oriented: Attention to detail is crucial in this role. When writing your application, double-check for any typos or errors. Also, include specific examples of how you've maintained high service standards and managed operational challenges in previous positions.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out on the chance to join our team!
How to prepare for a job interview at Artisan People
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Assistant Visitor Experience Manager. Familiarise yourself with the key tasks like team management, visitor engagement, and operational duties. This will help you demonstrate how your experience aligns with what they’re looking for.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to share specific examples of how you've motivated and developed others in previous positions. Think about times when you’ve successfully handled challenges or improved team performance, as these stories will resonate well with the interviewers.
✨Emphasise Customer Service Excellence
This position is all about creating outstanding visitor experiences. Be ready to discuss your approach to customer service and how you’ve gone above and beyond to exceed expectations. Highlight any relevant experience in public-facing roles and your ability to handle high-pressure situations with a friendly attitude.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle specific situations, such as staffing shortages or emergency procedures. Think through potential scenarios related to the role and prepare your responses. This will show that you can think on your feet and are ready to tackle the challenges of the job.