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- Tasks: Manage product orders, customer service, and collaborate with warehouses daily.
- Company: Join a dynamic beauty industry client based in London.
- Benefits: Enjoy a collaborative work environment and opportunities for professional growth.
- Why this job: Be part of a team that values efficiency and customer satisfaction while making an impact.
- Qualifications: Experience in the beauty industry and knowledge of MS Office and relevant software required.
- Other info: Flexible working approach and strong communication skills are essential.
The predicted salary is between 28800 - 43200 £ per year.
Our client is looking for an experienced and dedicated Wholesale Operations Executive to be based in London. To support the requirements of the Operations team, primarily through the efficient processing of product orders and close management of support networks. Ensuring both external and internal customers receive the best service and latest information available.
Key responsibilities will be to:
- Collaborate with warehouses for order updates, dispatch details, and project timelines.
- Provide shipping and fulfilment information to customers and account managers.
- Assist Finance with POD requests, credit notes, invoicing, and dispute resolution.
- Handle stock errors efficiently, reporting issues to relevant teams.
- Manage backorders and communicate stock availability to stakeholders.
- Manage customer returns in collaboration with sales, customers, and warehouse.
- Liaise with US and UK warehouses on special deliveries, transit times, and export documents.
- Create reports on operational stats and performance for Operations Management.
- Provide weekly updates on projects, KPIs, and outstanding issues.
- Work collaboratively with Sales teams on key account data overviews.
- Be the first point of contact for all operational matters.
- Support and participate in IT and warehouse projects.
Our ideal candidate has worked within the beauty industry, has intermediate knowledge of MS Office (Excel), and knowledge of SAP, SAGE 200 (or relevant software). You will need to be familiar with EDI process and have numerical and literacy skills. You should have excellent verbal and written communication skills, attention to detail and time management. You should be a charismatic relationship builder who will be engaged within the business and have a flexible approach to work.
Wholesale Operations Executive employer: Artisan People Group
Contact Detail:
Artisan People Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wholesale Operations Executive
✨Tip Number 1
Familiarise yourself with the beauty industry and its specific operational challenges. Understanding the nuances of this sector will help you demonstrate your expertise during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Brush up on your knowledge of MS Office, particularly Excel, as well as SAP and SAGE 200. Being able to showcase your proficiency in these tools can set you apart from other candidates and prove your readiness for the role.
✨Tip Number 3
Network with professionals in the beauty industry, especially those who work in operations. Attend industry events or join relevant online forums to build connections that could lead to valuable insights or even referrals for the position.
✨Tip Number 4
Prepare to discuss your experience with EDI processes and how you've handled stock errors or customer returns in previous roles. Having concrete examples ready will help you illustrate your problem-solving skills and attention to detail.
We think you need these skills to ace Wholesale Operations Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in wholesale operations, particularly within the beauty industry. Emphasise your skills in order processing, customer service, and any software knowledge like SAP or SAGE 200.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the beauty industry. Mention specific examples of how you've successfully managed orders, collaborated with teams, and resolved disputes in previous positions.
Highlight Key Skills: In your application, clearly outline your intermediate MS Office skills, especially Excel, and your familiarity with EDI processes. Use bullet points to make these skills stand out.
Showcase Communication Abilities: Since excellent verbal and written communication skills are crucial for this role, provide examples in your application of how you've effectively communicated with customers and internal teams in past roles.
How to prepare for a job interview at Artisan People Group
✨Showcase Your Industry Knowledge
Make sure to highlight your experience in the beauty industry during the interview. Discuss specific examples of how you've managed operations or collaborated with teams in this sector, as it will demonstrate your understanding of the unique challenges and requirements.
✨Demonstrate Your Technical Skills
Be prepared to discuss your proficiency with MS Office, especially Excel, and any experience you have with SAP or SAGE 200. You might be asked to solve a problem or analyse data on the spot, so brush up on these skills before the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, such as how you would handle stock errors or manage backorders. Think of specific scenarios from your past experiences where you successfully navigated similar challenges.
✨Emphasise Communication Skills
Since the role involves liaising with various stakeholders, be ready to showcase your verbal and written communication skills. Share examples of how you've effectively communicated with customers, sales teams, and warehouses to ensure smooth operations.
