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- Tasks: Lead a team to create unforgettable visitor experiences at a stunning heritage site.
- Company: Join a prestigious heritage location known for its rich history and vibrant culture.
- Benefits: Enjoy flexible working options, professional development opportunities, and a supportive team environment.
- Why this job: Be part of a passionate team dedicated to inspiring visitors and enhancing their experience.
- Qualifications: Must have 3+ years in operational management, preferably in a heritage or museum context.
- Other info: Opportunity to engage with history and make a real impact on visitor satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
A leading heritage location is looking for a dedicated Visitor Experience Manager to be based in Waddesdon, Aylesbury. In this exciting and dynamic role, you will lead and inspire the visitor experience team to deliver exceptional service and create memorable experiences.
Some of your key responsibilities include:
- Operational Management: Oversee visitor experience and ensure high-quality service. Support Assistant Visitor Manager (AVEM) with presentation standards and operational compliance. Develop staffing plans aligned with budget and needs. Resolve visitor feedback and complaints efficiently. Implement best practices and industry benchmarks.
- Tours & Walks Operation: Manage daily delivery of tours and walks, ensuring quality. Coordinate resources and spaces across teams. Lead and support guides and volunteers. Develop accessible and revenue-generating engagement programmes. Tailor tours to visitor and group preferences.
- People Management: Line manage AVEM and support their development. Lead, motivate, and coach staff and volunteers. Recruit and train teams to engage with the house and its history. Conduct visitor care training and provide ongoing development. Enhance the volunteering programme.
Our ideal candidate has at least three years of operational management experience, ideally within a heritage or museum setting. You know how to motivate and lead teams to deliver exceptional service, and you excel in engaging with visitors to create inspiring experiences. Your excellent communication skills allow you to manage both staff and volunteers effectively, ensuring the highest standards of visitor care. Additionally, you’re proactive, with a keen eye for improving operations and enhancing accessibility, all while ensuring a seamless, high-quality service.
Contact Detail:
Artisan People Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Manager
✨Tip Number 1
Familiarise yourself with the heritage location's history and visitor experience offerings. Understanding the unique aspects of the site will help you engage more effectively during interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your management style and visitor engagement strategies.
✨Tip Number 3
Prepare examples of how you've successfully managed teams and improved visitor experiences in previous roles. Be ready to discuss specific challenges you've faced and how you overcame them, as this will showcase your problem-solving skills and leadership abilities.
✨Tip Number 4
Stay updated on industry trends and best practices in visitor experience management. Being knowledgeable about current developments will not only impress during interviews but also show your commitment to continuous improvement in the field.
We think you need these skills to ace Visitor Experience Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operational management, particularly within heritage or museum settings. Emphasise your leadership skills and any specific achievements related to visitor experience.
Craft a Compelling Cover Letter: In your cover letter, express your passion for visitor engagement and detail how your experience aligns with the responsibilities of the Visitor Experience Manager role. Use specific examples to demonstrate your ability to lead teams and enhance visitor experiences.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your ability to manage staff and volunteers effectively. Consider including examples of how you've resolved visitor feedback or complaints in the past.
Highlight Proactivity and Innovation: Mention any initiatives you've implemented that improved operations or enhanced accessibility in previous roles. This will show your proactive nature and commitment to delivering high-quality service.
How to prepare for a job interview at Artisan People Group
✨Showcase Your Leadership Skills
As a Visitor Experience Manager, you'll need to lead and inspire your team. Be prepared to share examples of how you've successfully managed teams in the past, highlighting your ability to motivate and coach staff and volunteers.
✨Demonstrate Your Customer Service Expertise
Exceptional visitor service is key in this role. Think of specific instances where you've resolved visitor complaints or enhanced their experience. This will show your potential employer that you can handle feedback effectively and improve service quality.
✨Discuss Operational Management Experience
With a focus on operational management, be ready to discuss your experience in overseeing daily operations. Talk about how you've implemented best practices and ensured compliance with standards in previous roles, especially in a heritage or museum setting.
✨Highlight Your Communication Skills
Excellent communication is crucial for managing both staff and visitors. Prepare to give examples of how you've effectively communicated with diverse groups, tailored tours to different audiences, and engaged with visitors to create memorable experiences.
