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- Tasks: Lead a team to create unforgettable visitor experiences at a heritage site.
- Company: Join a prestigious heritage location known for its rich history and vibrant culture.
- Benefits: Enjoy flexible working options, training opportunities, and a supportive team environment.
- Why this job: Make a real impact by enhancing visitor engagement and creating memorable moments.
- Qualifications: 3+ years in operational management, preferably in heritage or museum settings.
- Other info: Opportunity to develop your leadership skills while working with passionate volunteers.
The predicted salary is between 36000 - 60000 £ per year.
A leading heritage location is looking for a dedicated Visitor Experience Manager to be based in Waddesdon, Aylesbury. In this exciting and dynamic role, you will lead and inspire the visitor experience team to deliver exceptional service and create memorable experiences.
Some of your key responsibilities include:
- Operational Management: Oversee visitor experience and ensure high-quality service. Support Assistant Visitor Manager (AVEM) with presentation standards and operational compliance. Develop staffing plans aligned with budget and needs. Resolve visitor feedback and complaints efficiently. Implement best practices and industry benchmarks.
- Tours & Walks Operation: Manage daily delivery of tours and walks, ensuring quality. Coordinate resources and spaces across teams. Lead and support guides and volunteers. Develop accessible and revenue-generating engagement programmes. Tailor tours to visitor and group preferences.
- People Management: Line manage AVEM and support their development. Lead, motivate, and coach staff and volunteers. Recruit and train teams to engage with the house and its history. Conduct visitor care training and provide ongoing development. Enhance the volunteering programme.
Our ideal candidate has at least three years of operational management experience, ideally within a heritage or museum setting. You know how to motivate and lead teams to deliver exceptional service, and you excel in engaging with visitors to create inspiring experiences. Your excellent communication skills allow you to manage both staff and volunteers effectively, ensuring the highest standards of visitor care. Additionally, you’re proactive, with a keen eye for improving operations and enhancing accessibility, all while ensuring a seamless, high-quality service.
Contact Detail:
Artisan People Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Manager
✨Tip Number 1
Familiarise yourself with the heritage location's history and visitor experience offerings. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the role and the organisation.
✨Tip Number 2
Network with current or former employees of the organisation. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 3
Prepare specific examples from your past experiences that showcase your operational management skills, particularly in a visitor-facing environment. Highlight how you've successfully resolved visitor feedback and improved service delivery.
✨Tip Number 4
Stay updated on industry trends related to visitor experience management. Being knowledgeable about best practices and innovations in the field will position you as a forward-thinking candidate who can bring fresh ideas to the team.
We think you need these skills to ace Visitor Experience Manager
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Visitor Experience Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customise your CV to highlight relevant experience in operational management, particularly within heritage or museum settings. Emphasise your leadership skills and any specific achievements that demonstrate your ability to enhance visitor experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for visitor engagement and your understanding of the heritage sector. Use specific examples from your past roles to illustrate how you have successfully managed teams and improved visitor services.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Visitor Experience Manager role.
How to prepare for a job interview at Artisan People Group
✨Showcase Your Leadership Skills
As a Visitor Experience Manager, you'll need to lead and inspire your team. Be prepared to discuss your previous experiences in managing teams, motivating staff, and how you’ve successfully resolved conflicts or challenges in the past.
✨Demonstrate Your Customer Service Expertise
This role is all about creating memorable experiences for visitors. Share specific examples of how you've gone above and beyond to enhance customer satisfaction and handle feedback or complaints effectively.
✨Highlight Your Operational Management Experience
With a focus on operational compliance and presentation standards, be ready to talk about your experience in managing day-to-day operations. Discuss any relevant metrics or benchmarks you've used to improve service quality.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to tailor experiences to different visitor needs. Think of scenarios where you had to adapt tours or programmes based on visitor feedback or preferences.
