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- Tasks: Lead a team to create unforgettable visitor experiences at a stunning heritage site.
- Company: Join a renowned heritage location known for its rich history and vibrant culture.
- Benefits: Enjoy flexible working options, professional development opportunities, and a supportive team environment.
- Why this job: Be part of a mission to inspire visitors while enhancing your leadership and management skills.
- Qualifications: Must have three years of operational management experience, preferably in a heritage or museum setting.
- Other info: Opportunity to engage with history and make a real impact on visitor experiences.
The predicted salary is between 36000 - 60000 £ per year.
A leading heritage location is looking for a dedicated Visitor Experience Manager to be based in Waddesdon, Aylesbury. In this exciting and dynamic role, you will lead and inspire the visitor experience team to deliver exceptional service and create memorable experiences.
Some of your key responsibilities include:
- Operational Management: Oversee visitor experience and ensure high-quality service. Support Assistant Visitor Manager (AVEM) with presentation standards and operational compliance. Develop staffing plans aligned with budget and needs. Resolve visitor feedback and complaints efficiently. Implement best practices and industry benchmarks.
- Tours & Walks Operation: Manage daily delivery of tours and walks, ensuring quality. Coordinate resources and spaces across teams. Lead and support guides and volunteers. Develop accessible and revenue-generating engagement programmes. Tailor tours to visitor and group preferences.
- People Management: Line manage AVEM and support their development. Lead, motivate, and coach staff and volunteers. Recruit and train teams to engage with the house and its history. Conduct visitor care training and provide ongoing development. Enhance the volunteering programme.
Our ideal candidate has at least three years of operational management experience, ideally within a heritage or museum setting. You know how to motivate and lead teams to deliver exceptional service, and you excel in engaging with visitors to create inspiring experiences. Your excellent communication skills allow you to manage both staff and volunteers effectively, ensuring the highest standards of visitor care. Additionally, you’re proactive, with a keen eye for improving operations and enhancing accessibility, all while ensuring a seamless, high-quality service.
Visitor Experience Manager employer: Artisan People Group
Contact Detail:
Artisan People Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Manager
✨Tip Number 1
Familiarise yourself with the heritage location's history and visitor experience offerings. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the role and the organisation.
✨Tip Number 2
Network with current or former employees of the organisation. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your operational management skills, particularly in a visitor-facing environment. Highlight how you've successfully resolved visitor feedback and improved service delivery.
✨Tip Number 4
Stay updated on industry trends related to visitor experiences in heritage settings. Being knowledgeable about best practices and innovations can set you apart and show your commitment to enhancing visitor engagement.
We think you need these skills to ace Visitor Experience Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Visitor Experience Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV showcases relevant operational management experience, particularly in heritage or museum settings. Highlight specific achievements that demonstrate your ability to lead teams and enhance visitor experiences.
Write a Strong Cover Letter: In your cover letter, express your passion for visitor engagement and your vision for creating memorable experiences. Use specific examples from your past roles to illustrate your leadership and problem-solving skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Artisan People Group
✨Show Your Passion for Heritage
Make sure to express your enthusiasm for heritage and visitor experiences during the interview. Share specific examples of how you've engaged with visitors in previous roles, as this will demonstrate your genuine interest in the field.
✨Highlight Your Leadership Skills
As a Visitor Experience Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've motivated and developed teams in the past. This will show that you can inspire others to deliver exceptional service.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, such as resolving visitor complaints or managing operational challenges. Think through potential scenarios in advance and outline your approach to ensure you can respond confidently.
✨Demonstrate Your Problem-Solving Skills
The role requires a proactive approach to improving operations. Be ready to discuss instances where you've identified issues and implemented solutions. This will highlight your ability to enhance visitor experiences and operational efficiency.
