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- Tasks: Engage with visitors, respond to queries, and support retail and ticketing services.
- Company: Join a vibrant cultural organisation in Birmingham's iconic museum and art gallery.
- Benefits: Gain hands-on experience in the arts and enjoy a dynamic work environment.
- Why this job: Perfect for art lovers wanting to create memorable experiences and connect with diverse audiences.
- Qualifications: Excellent communication skills and a passion for contemporary art; previous experience is a bonus.
- Other info: Temporary summer role with full-day shifts from 4th to 31st August 2025.
This range is provided by Artisan People Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Join a vibrant cultural organisation as a Visitor Experience Assistant this summer in the heart of Birmingham.
The Role
As a Visitor Experience Assistant, you’ll play a key part in delivering an exceptional visitor experience at one of the UK’s most iconic museums and art galleries. This temporary summer role is perfect for someone with a warm, proactive attitude and a passion for the arts.
Key responsibilities include:
- Proactively welcoming and engaging with visitors to ensure a positive and memorable experience
- Professionally responding to enquiries and feedback, escalating when necessary
- Supporting retail, food & beverage, and ticketing services to drive financial KPIs
- Assisting with school group visits, ensuring a smooth and enjoyable journey
- Staying informed about exhibitions and site updates to assist with visitor queries
- Following emergency procedures to ensure visitor and colleague safety
Starting date: 4th August 2025 (compulsory induction day)
You will need to be able to commit to weekdays and weekend full-day shifts from 9:15 to 17:30 on 4th and 5th August; 9th -12th August; 16th -19th August; 23rd-26th August; 30th -31st August 2025.
How You’ll Dazzle Us
You’re confident, friendly, and love connecting with people from all walks of life. You take pride in your ability to stay calm under pressure, adapt quickly, and communicate clearly.
We’d love to see:
- Excellent communication skills with a natural flair for engaging diverse audiences
- A genuine interest in contemporary art and cultural experiences
- Great attention to detail and strong organisational skills
- The ability to thrive both independently and in a team
- Basic IT skills for handling simple admin tasks
- Previous experience in a gallery or arts setting is a bonus, but not essential
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Temporary
Job function
-
Job function
Customer Service
-
Industries
Museums, Historical Sites, and Zoos and Museums
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Visitor Experience Assistant employer: Artisan People Group
Contact Detail:
Artisan People Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Assistant
✨Tip Number 1
Familiarise yourself with the museum's current exhibitions and events. This knowledge will not only help you engage with visitors but also demonstrate your genuine interest in contemporary art during any interactions.
✨Tip Number 2
Practice your communication skills by engaging with friends or family about art and cultural experiences. Being able to articulate your thoughts clearly will be crucial when interacting with diverse audiences.
✨Tip Number 3
Consider volunteering at local galleries or cultural events before applying. This experience can enhance your understanding of visitor engagement and provide you with practical examples to discuss during interviews.
✨Tip Number 4
Showcase your proactive attitude by thinking of ways to improve visitor experiences. Prepare a few ideas to share during your interview, as this will highlight your enthusiasm and commitment to the role.
We think you need these skills to ace Visitor Experience Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Visitor Experience Assistant role. Emphasise any previous customer service roles, communication skills, and your passion for the arts.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the organisation. Mention specific experiences that demonstrate your ability to engage with diverse audiences and handle enquiries professionally.
Showcase Your Passion: In your application, express your genuine interest in contemporary art and cultural experiences. Share any personal experiences or insights that reflect your connection to the arts and how it drives your desire to work in this role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key for this role.
How to prepare for a job interview at Artisan People Group
✨Show Your Passion for the Arts
Make sure to express your genuine interest in contemporary art and cultural experiences during the interview. Share any personal experiences or favourite exhibitions that have inspired you, as this will demonstrate your enthusiasm for the role.
✨Demonstrate Excellent Communication Skills
Prepare to showcase your communication skills by engaging in a friendly conversation with the interviewer. Practice answering questions clearly and confidently, and be ready to discuss how you would interact with diverse audiences in a visitor-facing role.
✨Highlight Your Problem-Solving Abilities
Think of examples where you've had to stay calm under pressure or adapt quickly to changing situations. This could be from previous jobs or even volunteer experiences. Sharing these stories will illustrate your ability to handle enquiries and feedback professionally.
✨Be Ready to Discuss Teamwork
Since the role involves working both independently and as part of a team, prepare to talk about your experiences in collaborative environments. Highlight instances where you contributed to a team goal or supported colleagues, as this will show your ability to thrive in a team setting.
