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- Tasks: Lead a team to deliver luxury skincare experiences and achieve sales targets.
- Company: Join a neuroscience-based skincare brand in a prestigious London department store.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and development.
- Why this job: Be part of a brand that connects skincare with emotions, making a real impact on clients' lives.
- Qualifications: Experience in high-end beauty management and a passion for exceptional customer service is essential.
- Other info: This role offers the chance to build a loyal clientele and lead a motivated team.
The predicted salary is between 36000 - 60000 £ per year.
We have an amazing opportunity for an experienced Skincare Counter Manager, you will be working in a luxury Department Store in the heart of London. After a decade's worth of research, this stunning brand is a neuroscience-based skincare brand that champions the powerful link between the skin and emotions.
As a Counter Manager, you are a brand ambassador. Through your engaging style, you will actively drive and increase your business, encouraging all Beauty Consultants to achieve their sales targets. By leading and coaching your team, you will ensure that all clients receive a personalised luxury service. You will develop and build your client base through recruiting new domestic and international clientele.
An overview of your responsibilities:
- General
- Lead and manage the team, build spirit and excellence.
- Set goals, schedules and ensure high-quality service.
- Welcome and maintain confidentiality, manage customer files.
- Oversee counter operations and opportunities.
- Build relationship with store management.
- Manage budgets and orders, follow company policies.
- Develop clientele, plan events, network in community.
- Sales
- Lead team to achieve/exceed sales targets.
- Proactively sell, link-sell and provide luxury service.
- Increase average transaction value and items per transaction.
- Organise counter activities and manage appointments.
- Management
- Coach and develop team members, manage stock levels.
- Grow business through events and appointments.
- Ensure all tasks are completed to a high standard.
- Proactively manage beauty therapists’ performance.
- Service
- Be knowledgeable on all the brand’s products.
- Demonstrate products through consultations and makeovers.
- Recruit new clients, build relationships and gain loyalty.
- Educate clients on products and brands.
- Achieve CRM and service targets.
Essentials: Our ideal candidate has high-end Beauty Counter manager experience. To thrive in this role, you’ll be a sales-savvy manager experienced in the luxury beauty sector. You’ll have the tenacity to deliver exceptional customer service, the drive to constantly grow the business, and the confidence to engage customers and convert sales. With your product knowledge and communication skills, you’ll identify perfect products for each client. You are required to have new business development skills and experience and the ability to manage and develop a team.
If you have the drive, ambition and experience as a manager in high-end beauty, apply now via the form below!
Skincare Counter Manager employer: Artisan People Group
Contact Detail:
Artisan People Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Skincare Counter Manager
✨Tip Number 1
Familiarise yourself with the neuroscience behind skincare. Understanding how emotions and skin health are interconnected will not only enhance your product knowledge but also allow you to engage more effectively with clients, showcasing your expertise.
✨Tip Number 2
Network within the luxury beauty community. Attend events or workshops related to high-end skincare to meet potential clients and industry professionals. Building these connections can help you establish a strong client base before even stepping into the role.
✨Tip Number 3
Develop your leadership skills by seeking out opportunities to manage small teams or projects. Demonstrating your ability to lead and motivate others will be crucial in showcasing your fit for the Counter Manager position.
✨Tip Number 4
Stay updated on the latest trends in luxury skincare and customer service. Being knowledgeable about current market trends will not only impress during interviews but also show your commitment to continuous learning and growth in the industry.
We think you need these skills to ace Skincare Counter Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the luxury beauty sector. Focus on your previous roles as a Counter Manager or similar positions, showcasing your sales achievements and team management skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for skincare and customer service. Mention specific experiences where you successfully led a team or exceeded sales targets, and express your enthusiasm for the brand's neuroscience-based approach.
Showcase Your Product Knowledge: In your application, demonstrate your understanding of skincare products and their emotional impact. Highlight any relevant training or certifications that showcase your expertise in the beauty industry.
Highlight Leadership Skills: Emphasise your ability to coach and develop team members. Provide examples of how you've motivated your team to achieve sales goals and delivered exceptional customer service in previous roles.
How to prepare for a job interview at Artisan People Group
✨Showcase Your Leadership Skills
As a Skincare Counter Manager, you'll be leading a team. Be prepared to discuss your previous management experiences, how you've motivated teams, and the strategies you've used to achieve sales targets. Highlight specific examples where your leadership made a difference.
✨Demonstrate Product Knowledge
Familiarise yourself with the brand's products and their unique selling points. During the interview, be ready to discuss how you would educate clients about these products and provide personalised recommendations based on their needs.
✨Prepare for Sales Scenarios
Expect to be asked about your approach to driving sales and achieving targets. Prepare examples of how you've successfully increased sales in previous roles, including any innovative strategies you implemented to engage customers and boost transactions.
✨Emphasise Customer Service Excellence
Luxury service is key in this role. Be ready to share your philosophy on customer service and provide examples of how you've gone above and beyond to ensure client satisfaction. Discuss how you would create a welcoming environment for both domestic and international clientele.
