At a Glance
- Tasks: Lead a dynamic team to optimise operations in the beauty and wellness industry.
- Company: Join a fast-paced company at the forefront of beauty and wellness.
- Benefits: Competitive salary, career development, and a vibrant work culture.
- Other info: Thriving environment with opportunities for growth and collaboration.
- Why this job: Make a real impact by enhancing customer experience and operational excellence.
- Qualifications: Proven experience in managing operational teams and strong communication skills.
The predicted salary is between 28800 - 48000 £ per year.
Join a fast-paced, dynamic environment at the heart of the beauty and wellness industry. This is a key role driving excellence across operations, logistics, and B2B wholesale fulfilment.
We’re looking for a confident and experienced Operations Manager to lead a collaborative team and oversee the smooth running of all order processing and dispatch operations. This is a hands-on role where you’ll work closely with internal teams, warehouses, and sales to ensure an exceptional customer experience and continuous improvement across the board.
Key responsibilities include:
- Leading and managing the Operations team, assessing workloads and allocating accounts
- Managing and developing the team through weekly catch-ups and tailored development plans
- Managing the full operational process, responding to follow-up queries and customer needs
- Maintaining strong working relationships with warehouse partners and improving fulfilment processes
- Updating warehouse teams on B2B requirements such as kitting and reworks
- Overseeing order fulfilment, export documentation, and compliance paperwork
- Acting as the point of escalation for urgent issues and key projects
- Collaborating with the Head of Operations on system and warehouse improvements (e.g. EDI integration)
- Supporting credit control with account reconciliation
- Working with the Ecommerce team to resolve stock/order issues and reduce web errors
- Creating reports to monitor open orders and support wider business decisions
- Providing weekly updates on operational performance and ongoing projects
- Supporting Sales teams across various territories and planning seasonal product launches
- Driving the S&OP process through post-activity evaluations
How You’ll Dazzle Us
- You’ve got proven experience managing operational teams within a fast-moving business
- You’re a strong communicator who builds trusted relationships across departments
- You thrive under pressure, love improving processes, and have a sharp eye for detail
- You’re confident using ERP systems (such as SAP or Business Central)
- You take ownership and have a proactive, solution-focused mindset
- You’re comfortable reporting to senior leadership and contributing to business-wide strategy
- Your time management and organisational skills are second to none
- You’ve got experience working across B2B, wholesale and ecommerce functions
Operations Manager in London employer: Artisan People Group
Join a vibrant and innovative company at the forefront of the beauty and wellness industry, where your role as Operations Manager will be pivotal in driving operational excellence. We pride ourselves on fostering a collaborative work culture that values employee development, offering tailored growth opportunities and a supportive environment to thrive in. With a focus on continuous improvement and a commitment to exceptional customer experiences, this is an exciting opportunity to make a meaningful impact in a fast-paced setting.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the beauty and wellness industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company’s operations and recent projects. Show us you’re not just interested in the role, but also in how you can contribute to their success.
✨Tip Number 3
Practice your answers to common interview questions, especially around team management and process improvement. We want to see your confidence shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Operations Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Operations Manager role. Highlight your experience in managing teams, improving processes, and working with ERP systems to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the beauty and wellness industry and how your previous roles have prepared you for this hands-on position. Be genuine and let your personality come through!
Showcase Your Achievements:When detailing your past experiences, focus on specific achievements that demonstrate your ability to lead teams and improve operations. Numbers speak volumes, so if you’ve increased efficiency or reduced errors, make sure to include those stats!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Artisan People Group
✨Know Your Operations Inside Out
Before the interview, make sure you’re well-versed in the key responsibilities of an Operations Manager. Brush up on your knowledge of order processing, logistics, and B2B fulfilment. Being able to discuss specific examples from your past experience will show that you’re not just familiar with the role but also ready to hit the ground running.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be prepared to talk about your leadership style. Think of instances where you’ve successfully led a team through challenges or improved processes. Highlight how you assess workloads and develop your team, as this will resonate well with the interviewers.
✨Demonstrate Your Problem-Solving Mindset
Operations can get tricky, so it’s crucial to showcase your proactive, solution-focused approach. Prepare to discuss specific challenges you’ve faced in previous roles and how you resolved them. This will illustrate your ability to think on your feet and handle urgent issues effectively.
✨Build Relationships and Communicate Effectively
Strong communication is key in this role, especially when collaborating with various teams. Be ready to share examples of how you’ve built trusted relationships across departments. Emphasise your ability to communicate clearly and effectively, as this will be vital for ensuring smooth operations and customer satisfaction.
