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- Tasks: Lead global ecommerce strategy and enhance customer experience for a premium beauty brand.
- Company: Join a leading beauty brand focused on innovation and digital excellence.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Be part of a high-performing team and contribute to strategic business direction.
- Why this job: Make a significant impact in the beauty industry while driving digital transformation.
- Qualifications: Proven ecommerce leadership with experience managing a P&L over £10 million.
The predicted salary is between 80000 - 100000 £ per year.
A premium beauty brand is looking for an experienced Head of Ecommerce and Trading to lead global digital performance and customer experience.
This is a senior leadership position responsible for owning the global ecommerce strategy, trading performance and end to end digital customer journey. You will combine strategic direction with hands on execution, ensuring digital channels deliver exceptional commercial results and a best in class customer experience.
Responsibilities
- Own and deliver the global ecommerce, trading and digital marketing strategy to drive revenue growth, profitability and ROI.
- Lead the Shopify platform and digital roadmap, overseeing site functionality, integrations, compliance and continuous innovation.
- Drive performance marketing across all channels, managing agency and partner relationships to optimise acquisition and efficiency.
- Own CRM and customer lifecycle strategy, including segmentation, loyalty and retention to maximise lifetime value.
- Lead site optimisation, CRO and user experience improvements using data to enhance conversion, AOV and engagement.
- Set and manage budgets and forecasts, aligning trading plans with stock availability and operational execution.
- Own reporting and performance analysis to identify growth opportunities and deliver against commercial objectives.
- Oversee content, promotional and campaign planning in line with wider brand, marketing, PR and retail activity.
- Ensure a seamless customer experience from acquisition through to delivery.
- Lead, develop and inspire a high performing ecommerce team while remaining actively involved in key initiatives.
- Contribute to wider business strategy and direction as part of the senior leadership team.
Qualifications
We are ideally looking for candidates who have managed an ecommerce P&L of over £10 million. You are an experienced ecommerce leader with a strong track record of building and executing digital strategies across acquisition and retention channels. You understand how to balance commercial performance with customer experience and know how to turn data into action.
With deep knowledge of Shopify, Klaviyo, Google Analytics, paid media platforms and SEO and PPC, you have experience managing agencies, teams and third party partners. You are commercially astute, highly analytical and confident influencing stakeholders at all levels. You are organised, detail focused and comfortable managing multiple priorities. Experience with Shopify Plus, Klaviyo and within the beauty sector will be highly advantageous, as will an interest in digital trends and skincare.
Head of Ecommerce and Trading employer: Artisan People Group
Contact Detail:
Artisan People Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Ecommerce and Trading
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or attend relevant events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream role.
✨Tip Number 2
Prepare for interviews by researching the company and its competitors. We want you to be able to discuss how your experience aligns with their ecommerce strategy and customer journey. Show them you’re the perfect fit!
✨Tip Number 3
Don’t forget to showcase your achievements! When discussing your past roles, highlight specific results you’ve driven in ecommerce and trading. We love numbers, so bring those stats to the table!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates who are ready to take the ecommerce world by storm!
We think you need these skills to ace Head of Ecommerce and Trading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Ecommerce and Trading. Highlight your experience with ecommerce strategies, digital marketing, and any relevant achievements that showcase your ability to drive revenue growth.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've led ecommerce initiatives and improved customer experiences in the past.
Showcase Your Analytical Skills: Since this role requires a strong analytical mindset, make sure to include any relevant metrics or data from your previous roles. Show us how you've used data to inform decisions and drive performance improvements.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Artisan People Group
✨Know Your Numbers
Make sure you’re familiar with key metrics related to ecommerce performance, such as revenue growth, ROI, and customer lifetime value. Be ready to discuss how you've driven these metrics in your previous roles, especially if you've managed a P&L over £10 million.
✨Showcase Your Strategic Mindset
Prepare to talk about your experience in developing and executing digital strategies. Think of specific examples where you’ve combined strategic direction with hands-on execution, particularly in areas like CRM, site optimisation, and performance marketing.
✨Demonstrate Your Technical Savvy
Brush up on your knowledge of Shopify, Klaviyo, Google Analytics, and other relevant tools. Be ready to explain how you’ve used these platforms to enhance customer experience and drive sales, as well as any innovative solutions you've implemented.
✨Engage with the Brand's Vision
Research the beauty brand thoroughly and understand its values and market position. Be prepared to discuss how your vision aligns with theirs and how you can contribute to their overall strategy while enhancing the customer journey.