At a Glance
- Tasks: Lead the launch of an AI exhibition, shaping visitor experiences and team dynamics.
- Company: Exciting cultural venue merging technology and art.
- Benefits: Fixed-term contract with a chance to make a real impact.
- Other info: Opportunity to build a dynamic team and operational foundation from scratch.
- Why this job: Be at the forefront of innovation in visitor engagement and team leadership.
- Qualifications: Five years of senior leadership experience in cultural or leisure environments.
The predicted salary is between 50000 - 70000 £ per year.
Step into a new space where technology meets culture and every visitor interaction matters. This is a fixed term contract of 24 months.
This is a launch-phase leadership appointment for an AI exhibition and education space. You will take full ownership of building the site’s operational foundation before the doors open, and lead an engaged team of up to 25 people once they do. From designing the staffing structure to establishing workflows, SOPs and visitor experience standards, your impact will be visible from day one.
Key responsibilities include:
- Designing and implementing the full visitor services team structure ahead of opening
- Leading recruitment and onboarding for the Team Leader and frontline Educator team
- Acting as the lead site representative with local authorities, community organisations and corporate stakeholders
- Holding primary responsibility for Health and Safety compliance, safeguarding and emergency procedures
- Managing the operational budget, KPIs and visitor satisfaction performance
- Overseeing facilities, bespoke interactive installations and contractor relationships
- Supporting duty management during peak periods and key events
Sound like you? You bring at least five years of senior leadership experience within a museum, visitor attraction, cultural venue or commercial leisure environment. You have delivered a site opening or built an operational team from scratch, and you know how to scale a frontline team without losing standards.
Head of Visitor Experience in City of London employer: Artisan People Group
Join a pioneering organisation where innovation and culture converge, offering a unique opportunity to shape the visitor experience in an exciting AI exhibition space. With a commitment to employee development, a collaborative work culture, and a focus on community engagement, this role provides a platform for meaningful contributions and professional growth. Enjoy the benefits of working in a vibrant location that values creativity and excellence, ensuring every team member plays a vital role in delivering unforgettable experiences.
