An opportunity for a Retail Manager at the British Museum, where retail is part of the visitor experience. The Role This is a full-time, ongoing temporary position for an experienced Retail Manager ready to take ownership of day-to-day shop floor operations across a multi-site retail environment. You will lead with confidence, drive performance and develop your team to deliver an exceptional retail experience at every touchpoint. Key responsibilities include: Managing shop floor operations, presentation and standards across all on-site retail spaces Driving sales and profit KPIs while delivering a world-class visitor retail experience Leading, coaching and developing a team of up to ten, including annual appraisals Overseeing stock display, merchandising and product presentation Ensuring full operational shift cover across Monday to Sunday Managing retail turnover and contributing to cost efficiency initiatives Supporting back-office functions and deputising for Manager positions as required Playing an active role within the wider venue operation Sound like you? You bring proven retail management experience, a commercially sharp mindset and the kind of positive, outgoing energy that lifts a team. You understand how to balance targets with an exceptional customer experience, and you thrive in a dynamic, visitor-facing environment. You will have managed a multi-site retail operation with a combined annual turnover of at least £5 million, and you are ready to bring that experience to a venue where every interaction matters. Strong leadership, clear communication and a genuine passion for retail excellence are essential.
Locations
City of LondonLondon
