- Handle customer support queries and help traders and brokers get the most from Artis
- Support the day-to-day operational work required to keep our platform, data and customer workflows running smoothly
- Help onboard new customers, users and workflows
- Investigate customer, product and data issues, often working across Customer Success, Product, Data and Engineering to resolve them
- Test new product features and help identify bugs, usability issues and areas for improvement
- Use Excel, AI and internal tools to analyse data, troubleshoot problems and support operational processes
- Build a strong understanding of commodities trading, our customers and our product through hands‑on experience and on‑the‑job training
- Spend your first 6–12 months building a strong foundation, with strong performers able to take on greater responsibility and potentially move into Customer Success, Sales, Product, Data, Marketing or Operations
- Fitness classes
- Discretionary bonus
- Contributory pension scheme
Smart, ambitious and hard‑working, with a strong desire to learn and progress quickly A quick learner who can get up to speed with unfamiliar products, processes and markets Comfortable working under pressure and dealing with problems as they arise Willing to get stuck into a wide range of hands‑on operational tasks and customer requests Strong numerical reasoning and attention to detail Clear and confident written and verbal communication Happy working full‑time from our office in Victoria, London Nice to have: An interest in commodities, trading, financial markets or technology Strong Excel skills Experience with Python, SQL or other data tools Previous experience in a startup, customer‑facing, operational or analytical environment An interest in developing towards a role in Customer Success, Sales, Product, Data, Marketing or Operations
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Customer Success & Operations Associate employer: Artis
Join our dynamic fintech team where your contributions as a Senior Frontend Engineer will directly impact the tools traders rely on daily. We foster a collaborative work culture that values clean code and innovative problem-solving, offering you the chance to take ownership of projects while enjoying competitive salaries and generous holiday allowances. Located in a vibrant tech hub, we provide ample opportunities for professional growth and development in a fast-paced environment focused on real-time data solutions.
