Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 2nd and 3rd line IT support, troubleshoot issues, and assist with system upgrades.
- Company: Market-leading client based in St Athan with a supportive IT team.
- Benefits: Company pension scheme, ongoing training, and a collaborative work environment.
- Why this job: Join a dynamic team and enhance your IT skills while making a real impact.
- Qualifications: Strong knowledge of Windows environments and experience with Active Directory.
- Other info: Ideal for tech enthusiasts looking for growth in a varied technical environment.
The predicted salary is between 36000 - 60000 £ per year.
IT Support Engineer required by a market leading client based in St Athan. This will be an onsite role (with the occasional work from home day) providing 2nd and 3rd Line support within a varied technical environment to users based in both the UK and the US. Please note, this role is onsite 4-5 days a week so you would need to live within a commutable distance, or be willing to relocate to the area. This role is ideal for someone with strong desktop and server support experience who enjoys troubleshooting complex issues, supporting users, and contributing to continuous improvement of IT systems and services. You will act as an escalation point from 1st line, working across infrastructure, systems and applications, while also getting involved in projects and system upgrades.
Key Responsibilities
- Provide 2nd and 3rd line support for end users, resolving escalated technical issues across hardware, software and systems.
- Troubleshoot and support Windows desktop and server environments.
- Support and administer Active Directory, including users, groups and Group Policy.
- Install, configure and maintain PCs, laptops, mobile devices and peripherals.
- Manage and resolve incidents and service requests through the IT ticketing system.
- Perform root cause analysis and implement long‑term fixes.
- Support Microsoft 365 services including Exchange Online, Teams, OneDrive and SharePoint.
- Assist with system upgrades, deployments and IT projects.
- Maintain clear technical documentation and knowledge base articles.
- Provide a high level of customer service and technical guidance to users.
- Ensure systems are kept secure, patched and up to date.
Essential Skills & Experience
- Strong knowledge of Windows 10/11 and Windows Server environments.
- Experience supporting Active Directory, Group Policy and user management.
- Solid understanding of desktop, laptop and hardware troubleshooting.
- Experience with Microsoft 365 / Office 365.
- Familiarity with IT service management tools (ticketing systems).
- Good understanding of IT security best practices.
- Strong problem‑solving and diagnostic skills.
- Excellent communication skills and ability to support non‑technical users.
- Ability to work independently and as part of a team.
Desirable Skills
- Basic to intermediate networking knowledge (LAN/WAN, DNS, DHCP, TCP/IP).
- Experience with virtualisation technologies (VMware, Hyper‑V).
- Exposure to cloud platforms such as Azure or AWS.
- Knowledge of PowerShell or other scripting for automation.
- Experience with backup, patching and monitoring tools.
- IT certifications such as CompTIA, Microsoft, or similar.
Benefits Include
- Company pension scheme
- Ongoing training and development
- Supportive IT team environment
It Support Engineer in Wales employer: Artis Recruitment
Contact Detail:
Artis Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land It Support Engineer in Wales
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at companies you're interested in. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on common technical questions related to Windows environments and Active Directory. We recommend setting up mock interviews with friends or using online platforms to practice your responses.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled complex IT issues in the past. This will demonstrate your ability to handle the challenges of a 2nd and 3rd line support role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace It Support Engineer in Wales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows 10/11 and server environments. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you can contribute to our team. Mention any relevant projects or experiences that demonstrate your problem-solving skills.
Show Off Your Communication Skills: Since you'll be supporting non-technical users, it’s crucial to highlight your communication skills. We love candidates who can explain complex issues in simple terms, so give us examples of how you've done this in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Artis Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11 and Windows Server environments. Be ready to discuss your experience with Active Directory, Group Policy, and troubleshooting techniques. The more confident you are in these areas, the better you'll impress your interviewers.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of complex issues you've resolved in the past. Think about times when you performed root cause analysis or implemented long-term fixes. This will demonstrate your ability to tackle challenges head-on, which is crucial for an IT Support Engineer.
✨Communicate Clearly and Effectively
Since you'll be supporting non-technical users, practice explaining technical concepts in simple terms. During the interview, focus on showcasing your excellent communication skills. This will help the interviewers see that you can provide a high level of customer service.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions where you'll need to troubleshoot a hypothetical issue. Prepare by thinking through common problems you might encounter in a 2nd or 3rd line support role. This will show that you're not only knowledgeable but also practical in your approach to IT support.
