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- Tasks: Provide front-line IT support and troubleshoot technical issues for users.
- Company: Award-winning professional services organisation based in Salisbury.
- Benefits: Annual bonus, private medical insurance, competitive pension, and 25 days annual leave.
- Other info: Dynamic work environment with opportunities for career growth.
- Why this job: Join a supportive team and develop your tech skills while helping others.
- Qualifications: Experience in IT support, knowledge of Windows 10/11 and Microsoft 365.
The predicted salary is between 25000 - 32000 £ per year.
IT Service Desk Analyst required by market leading, award winning, professional services organisation based in Salisbury. This is an excellent opportunity for someone with a passion for technology and customer service to develop their skills within a supportive environment, acting as the first point of contact for IT support across the business.
The Role
- Working as part of a collaborative IT team and reporting to the IT Director, you will provide front-line support to users, ensuring issues are logged, diagnosed, and resolved efficiently.
- Key responsibilities include:
- Acting as the first point of contact for all IT support queries
- Logging, categorising, troubleshooting, and resolving technical issues
- Escalating more complex problems to 2nd line support where required
- Supporting a range of applications, including Microsoft 365 and other business systems
- Assisting with hardware and software installations, configurations, and upgrades
- Contributing to IT projects, including system upgrades and new implementations
- Delivering a high level of customer service with a positive and proactive approach
This is a user-facing role, requiring strong communication skills and a professional, approachable manner.
About You
- Previous experience in an IT support or helpdesk environment is desirable
- Good working knowledge of Windows 10/11 and Microsoft 365 (Word, Outlook, Excel, PowerPoint)
- Basic understanding of networking and desktop hardware
- Awareness of cyber security best practices
- Strong problem-solving skills and attention to detail
- Excellent communication skills, with the ability to explain technical issues to non-technical users
- A positive, team-oriented attitude with the ability to work independently
Working Pattern
- Monday to Friday, 9:00am – 5:00pm (35-hour week)
- Fully onsite in Salisbury (5 days per week)
- Occasional travel to a secondary UK office may be required
- Some out-of-hours work for upgrades or critical support
Benefits
- Annual bonus
- Private medical insurance (BUPA)
- Competitive pension scheme
- 25 days annual leave
- Additional travel-related benefit (e.g. train/parking support)
IT Service Desk Analyst in Salisbury employer: Artis Recruitment
Contact Detail:
Artis Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst in Salisbury
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you nail those tricky questions. Remember, it’s all about showcasing your passion for technology and customer service.
✨Tip Number 3
Tailor your approach! When you find a role that excites you, make sure to highlight relevant experiences and skills in your conversations. Show them why you’re the perfect fit for their IT team!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining us. Plus, it’s a great way to stay updated on new opportunities and company news.
We think you need these skills to ace IT Service Desk Analyst in Salisbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Service Desk Analyst role. Highlight your previous IT support experience and any relevant technical skills, especially with Microsoft 365 and Windows systems.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for technology and customer service. Share specific examples of how you've resolved technical issues in the past and how you can contribute to our supportive environment at StudySmarter.
Show Off Your Communication Skills: Since this role involves explaining technical issues to non-technical users, make sure your application demonstrates your strong communication skills. Use clear and concise language to convey your ideas and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Artis Recruitment
✨Know Your Tech
Brush up on your knowledge of Windows 10/11 and Microsoft 365. Be ready to discuss how you've used these tools in previous roles, as well as any troubleshooting experiences you’ve had. This will show that you’re not just familiar with the software but can also handle common issues.
✨Customer Service Mindset
Since this role is all about providing top-notch support, think of examples where you’ve gone above and beyond for a customer. Prepare to share stories that highlight your communication skills and your ability to explain technical issues to non-technical users.
✨Problem-Solving Scenarios
Be prepared to tackle some hypothetical technical problems during the interview. Practise explaining your thought process clearly and logically. This will demonstrate your problem-solving skills and attention to detail, which are crucial for the role.
✨Team Player Attitude
Showcase your collaborative spirit! Think of times when you worked effectively within a team or contributed to a project. Highlighting your positive, team-oriented attitude will resonate well, especially since the role involves working closely with others.