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For Companies At a Glance
- Tasks: Provide first and second-line IT support, troubleshoot issues, and enhance user experience.
- Company: Award-winning professional services client based in Greater London.
- Benefits: Competitive salary, annual bonus, flexible working, and extensive health benefits.
- Why this job: Join a dynamic team and make a real difference in IT support.
- Qualifications: Broad IT skills and a passion for problem-solving required.
- Other info: Flexible shifts, training opportunities, and great career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
IT Service Desk Analyst required by our market leading, award winning, professional services client based in Greater London. This is a 5 day a week, onsite role.
We are looking for someone who is passionate about providing exceptional IT support and problem-solving to join our clients dynamic Operations/IT Service Desk team.
About the Role
This is a hands-on role providing first and second-line IT support to users across the organisation. Working to a flexible shift pattern, you’ll be the first point of contact for IT queries, offering advice, troubleshooting and ensuring an outstanding user experience.
Key Responsibilities
- Provide technical support for IT applications and hardware.
- Diagnose, analyse and resolve incidents or escalate where necessary.
- Install, configure and maintain software, hardware, and user accounts.
- Administer iPhones on Intune and manage SCCM tasks.
- Support desk setups for new starters, moves and organisational changes.
- Communicate effectively with users via phone, email, and face-to-face.
- Contribute to identifying recurring issues and developing solutions.
- Keep users updated on the progress of their calls and escalate if needed.
Skills & Experience Required
- Broad IT skills, including end-user support of Windows Server/Desktop, Microsoft 365 (Exchange, Teams), Active Directory, Group Policy, SCCM, Intune.
- Experience with (or willingness to learn) legal or specialist applications such as iManage, BigHand, Aderant.
- Strong diagnostic, problem management, and root cause analysis skills.
- Organised, professional and results-driven with excellent attention to detail.
- Team-focused, self-motivated, and enthusiastic with a desire to learn.
- Customer-focused with strong communication skills at all levels.
Desirable Qualifications/Training:
- SCCM training
- ITIL Foundation
- Azure Fundamentals
- Windows Server
- Intune Endpoint Administration
Working Arrangements & Conditions
- Flexible shift patterns between 8:00am – 7:00pm (pre-planned rota).
- Liaise with users at all levels in person, on the phone and via email.
- Travel between office locations may be required.
- Training and development opportunities to enhance technical knowledge.
This great role comes with a competitive basic salary and is accompanied with an annual bonus, annual salary review, a contributory pension, life assurance, maternity/paternity leave, BUPA, an initial 25 days holiday plus your Bank Holidays, flexible working and a wealth of other health focused benefits to name but a few.
IT Service Desk Analyst employer: Artis Recruitment
Contact Detail:
Artis Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups or online webinars. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common IT Service Desk Analyst questions and practice your responses. Make sure you can showcase your problem-solving skills and technical knowledge confidently.
✨Tip Number 3
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to ensure your application gets seen by the right people in our team.
We think you need these skills to ace IT Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Desk Analyst role. Highlight your relevant experience with Windows Server/Desktop, Microsoft 365, and any other skills mentioned in the job description. We want to see how you fit into our dynamic team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for providing exceptional IT support and problem-solving. Share specific examples of how you've tackled challenges in the past, and let us know why you're excited about joining our team.
Show Off Your Communication Skills: Since this role involves liaising with users at all levels, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional. We love seeing candidates who can communicate effectively, both in writing and verbally!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s super easy, and you’ll be able to keep track of your application status. Plus, it shows us that you’re genuinely interested in the role!
How to prepare for a job interview at Artis Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows Server/Desktop, Microsoft 365, and SCCM. Be ready to discuss how you've used these tools in past roles or projects, as this will show your passion for IT support.
✨Practice Problem-Solving Scenarios
Prepare for common troubleshooting scenarios you might face in the role. Think about how you would diagnose and resolve issues, and be ready to walk the interviewer through your thought process. This will demonstrate your analytical skills and customer-focused approach.
✨Show Off Your Communication Skills
Since you'll be liaising with users at all levels, practice explaining technical concepts in simple terms. You might even want to role-play with a friend to get comfortable with different communication styles, whether it's over the phone, via email, or face-to-face.
✨Be Ready to Discuss Continuous Learning
This role values enthusiasm and a desire to learn. Be prepared to talk about any training you've undertaken, like SCCM or ITIL Foundation, and express your interest in further development opportunities. This shows you're not just looking for a job, but a career.
