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- Tasks: Provide front-line IT support and resolve technical issues for users.
- Company: Award-winning professional services organisation based in Bristol.
- Benefits: Annual bonus, private medical insurance, competitive pension, and 25 days annual leave.
- Other info: Join a collaborative team with opportunities for growth and development.
- Why this job: Kickstart your tech career in a supportive environment with real impact.
- Qualifications: Experience in IT support, knowledge of Windows 10/11 and Microsoft 365.
The predicted salary is between 25000 - 30000 £ per year.
1st Line Service Desk Analyst required by market leading, award winning, professional services organisation based in Bristol. This is an excellent opportunity for someone with a passion for technology and customer service to develop their skills within a supportive environment, acting as the first point of contact for IT support across the business.
The Role
Working as part of a collaborative IT team and reporting to the Service Desk Manager, you will provide front-line support to users, ensuring issues are logged, diagnosed, and resolved efficiently.
Key responsibilities include:
- Acting as the first point of contact for all IT support queries
- Logging, categorising, troubleshooting, and resolving technical issues
- Escalating more complex problems to 2nd line support where required
- Supporting a range of applications, including Microsoft 365 and other business systems
- Assisting with hardware and software installations, configurations, and upgrades
- Contributing to IT projects, including system upgrades and new implementations
- Delivering a high level of customer service with a positive and proactive approach
This is a user-facing and telephone support role, requiring strong communication skills and a professional, approachable manner.
About You
- Previous experience in an IT support or helpdesk environment is desirable
- Good working knowledge of Windows 10/11 and Microsoft 365 (Word, Outlook, Excel, PowerPoint)
- Basic understanding of networking and desktop hardware
- Awareness of cyber security best practices
- Strong problem-solving skills and attention to detail
- Excellent communication skills, with the ability to explain technical issues to non-technical users
- A positive, team-oriented attitude with the ability to work independently
Benefits
- Annual bonus
- Private medical insurance (BUPA)
- Competitive pension scheme
- 25 days annual leave
- Additional travel-related benefit (e.g. train/parking support)
1st Line Service Desk Analyst in Gloucester employer: Artis Recruitment
Contact Detail:
Artis Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Service Desk Analyst in Gloucester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you nail those tricky questions. Focus on showcasing your passion for technology and customer service – that’s what they’re looking for!
✨Tip Number 3
Tailor your approach! When you find a role that excites you, research the company and its culture. Use this knowledge to connect your skills and experiences to what they value most in their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace 1st Line Service Desk Analyst in Gloucester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience and any relevant technical knowledge, especially around Windows 10/11 and Microsoft 365.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for technology and customer service. Share specific examples of how you've provided excellent support in the past, and why you’re excited about this role at StudySmarter.
Show Off Your Communication Skills: Since this role involves a lot of user interaction, make sure your application demonstrates your strong communication skills. Use clear and concise language, and don’t hesitate to explain any technical terms in simple words.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Artis Recruitment
✨Know Your Tech
Brush up on your knowledge of Windows 10/11 and Microsoft 365. Be ready to discuss how you've used these tools in previous roles, as well as any troubleshooting experiences you’ve had. This will show that you’re not just familiar with the software but can also handle common issues.
✨Customer Service is Key
Since this role is all about providing support, think of examples where you've delivered excellent customer service. Prepare to share stories that highlight your communication skills and your ability to resolve issues while keeping users calm and informed.
✨Problem-Solving Mindset
Be prepared to demonstrate your problem-solving skills. You might be asked to walk through how you would approach a specific technical issue. Practise explaining your thought process clearly and logically, as this will showcase your analytical abilities.
✨Team Player Attitude
This role requires collaboration with the IT team, so be ready to discuss how you work within a team. Share examples of past teamwork experiences, focusing on how you contributed positively and supported your colleagues in achieving common goals.