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For Companies At a Glance
- Tasks: Build relationships and manage inbound enquiries to deliver excellent customer service.
- Company: Join a growing team in a supportive and collaborative environment.
- Benefits: Salary up to £32,000, hybrid working, and a 10% bonus.
- Why this job: Make a real impact by helping clients and turning enquiries into success stories.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Opportunity for growth within a dynamic and expanding business.
The predicted salary is between 19200 - 28800 £ per year.
Are you someone who enjoys building relationships, helping customers, and turning enquiries into great outcomes? This is a fantastic opportunity for a Client Relationship Executive to join a growing team, focusing on inbound enquiries, developing client relationships, and delivering excellent ongoing service.
What you’ll be doing
As the Client Relationship Executive, you’ll play a key role in managing inbound enquiries and maintaining strong relationships with existing customers. You’ll help convert enquiries into new business, support clients with their needs, and ensure they receive a high level of service throughout their journey.
Day to day you’ll:
- Respond to inbound enquiries via phone, email, and online channels
- Build relationships with clients and understand their needs
- Recommend the most suitable services and explain key benefits
- Manage the process from enquiry through to confirmed sale
- Maintain accurate client records in CRM and billing systems
- Contact existing clients to support renewals and identify additional opportunities
- Handle customer queries and complaints professionally and efficiently
- Work closely with internal teams such as Finance, AML, and Marketing
- Share feedback on client needs and trends to support business improvement
What experience you’ll need
- Experience in customer service, client relationship management, account management, or inbound sales
- Strong communication and interpersonal skills
- A confident and professional telephone manner
- Good organisational skills and attention to detail
- Experience using CRM systems and managing customer information
- A proactive and positive approach to working with clients
What you’ll get in return
- Salary up to £32,000 plus 10% bonus
- Hybrid working pattern (3 days in the office, 2 from home)
- A supportive and collaborative team environment
- A varied role combining customer relationships and inbound enquiries
- Opportunity to grow and develop within a growing business
What’s next
If you enjoy working with people, building relationships, and delivering excellent service, we’d love to hear from you. Apply now or get in touch with Dom for more information.
Client Relationship Executive employer: Artis Recruitment
Contact Detail:
Artis Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Executive
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Client Relationship Executive role. You never know who might have a lead or a referral for you!
✨Tip Number 2
Practice your pitch! When you get that chance to chat with potential employers, be ready to explain how your experience in customer service and relationship management makes you the perfect fit. Keep it concise and engaging!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the best choice.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our team. It gives us a better sense of your interest and commitment to the role.
We think you need these skills to ace Client Relationship Executive
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about why you love building relationships with clients.
Tailor Your Application: Make sure to customise your application for the Client Relationship Executive role. Highlight your experience in customer service and relationship management, and explain how it aligns with what we’re looking for. This shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Artis Recruitment
✨Know Your Clients
Before the interview, research the company and its clients. Understand their services and how they help customers. This will show your genuine interest in building relationships and your ability to recommend suitable services.
✨Showcase Your Communication Skills
During the interview, demonstrate your strong communication skills. Practice answering questions clearly and confidently. Use examples from your past experiences where you successfully managed client relationships or resolved customer queries.
✨Be Proactive and Positive
Exude a proactive and positive attitude throughout the interview. Share instances where you took the initiative to support clients or improve processes. This aligns with the role's focus on delivering excellent service and understanding client needs.
✨Familiarise Yourself with CRM Systems
Since experience with CRM systems is essential, be prepared to discuss your familiarity with them. If you have specific examples of how you've used CRM tools to manage client information or improve service, make sure to highlight those during the interview.