At a Glance
- Tasks: Provide front-line IT support and resolve user issues efficiently.
- Company: Award-winning professional services organisation based in Bristol.
- Benefits: Annual bonus, private medical insurance, competitive pension, and 25 days annual leave.
- Other info: Collaborative team atmosphere with opportunities for growth and development.
- Why this job: Kickstart your tech career in a supportive environment with real impact.
- Qualifications: Passion for technology, strong communication skills, and basic IT knowledge.
The predicted salary is between 25000 - 32000 € per year.
1st Line Service Desk Analyst required by market leading, award winning, professional services organisation based in Bristol. This is an excellent opportunity for someone with a passion for technology and customer service to develop their skills within a supportive environment, acting as the first point of contact for IT support across the business.
Working as part of a collaborative IT team and reporting to the Service Desk Manager, you will provide front-line support to users, ensuring issues are logged, diagnosed, and resolved efficiently.
- Acting as the first point of contact for all IT support queries
- Escalating more complex problems to 2nd line support where required
- Supporting a range of applications, including Microsoft 365 and other business systems
- Assisting with hardware and software installations, configurations, and upgrades
- Contributing to IT projects, including system upgrades and new implementations
This is a user-facing and telephone support role, requiring strong communication skills and a professional, approachable manner. Previous experience in an IT support or helpdesk environment is desirable.
Good working knowledge of Windows 10/11 and Microsoft 365 (Word, Outlook, Excel, PowerPoint), basic understanding of networking and desktop hardware, and awareness of cyber security best practices.
Annual bonus, private medical insurance (BUPA), competitive pension scheme, 25 days annual leave, additional travel-related benefit (e.g. train/parking support).
Service Desk Analyst,ICT in Bristol employer: Artis Recruitment
Join a market-leading, award-winning professional services organisation in Bristol, where your passion for technology and customer service will thrive. With a strong focus on employee development, you will benefit from a collaborative work culture, competitive annual leave, private medical insurance, and an annual bonus, all while contributing to meaningful IT projects that enhance your skills and career growth.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst,ICT in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you nail those tricky questions. Focus on showcasing your passion for technology and customer service – that’s what they’re looking for!
✨Tip Number 3
Tailor your approach! When you find a role that excites you, make sure to highlight relevant experiences in your conversations. Show them how your skills align with their needs, especially in areas like Microsoft 365 and IT support.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Service Desk Analyst,ICT in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Service Desk Analyst role. Highlight any previous IT support experience and your knowledge of Microsoft 365, as these are key for us.
Craft a Compelling Cover Letter:Use your cover letter to showcase your passion for technology and customer service. Let us know why you want to join our team and how you can contribute to our supportive environment.
Showcase Your Communication Skills:Since this role is user-facing, it's crucial to demonstrate your strong communication skills in your application. Use clear and professional language to convey your ideas and experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Artis Recruitment
✨Know Your Tech
Brush up on your knowledge of Windows 10/11 and Microsoft 365. Be ready to discuss how you've used these tools in previous roles or projects. Showing that you’re comfortable with the software will give you a leg up!
✨Customer Service is Key
Since this role is all about user-facing support, think of examples where you've provided excellent customer service. Prepare to share stories that highlight your communication skills and how you’ve resolved issues for users.
✨Practice Problem-Solving
Expect some scenario-based questions where you'll need to demonstrate your troubleshooting skills. Think through common IT issues and how you would approach resolving them. This will show your analytical thinking and readiness for the role.
✨Show Enthusiasm for Learning
This position is a great opportunity to develop your skills, so express your eagerness to learn and grow within the company. Mention any relevant courses or certifications you’re considering, especially in areas like cyber security or networking.
