At a Glance
- Tasks: Provide front-line IT support and resolve user issues efficiently.
- Company: Award-winning professional services organisation based in Bristol.
- Benefits: Annual bonus, private medical insurance, competitive pension, and 25 days annual leave.
- Other info: Flexible hours and opportunities for career growth in a dynamic environment.
- Why this job: Join a supportive team and develop your tech skills while helping others.
- Qualifications: Passion for technology, strong communication skills, and basic IT knowledge.
The predicted salary is between 25000 - 32000 € per year.
1st Line Service Desk Analyst required by market leading, award winning, professional services organisation based in Bristol. This is an excellent opportunity for someone with a passion for technology and customer service to develop their skills within a supportive environment, acting as the first point of contact for IT support across the business.
Working as part of a collaborative IT team and reporting to the Service Desk Manager, you will provide front-line support to users, ensuring issues are logged, diagnosed, and resolved efficiently.
- Acting as the first point of contact for all IT support queries
- Escalating more complex problems to 2nd line support where required
- Supporting a range of applications, including Microsoft 365 and other business systems
- Assisting with hardware and software installations, configurations, and upgrades
- Contributing to IT projects, including system upgrades and new implementations
This is a user-facing and telephone support role, requiring strong communication skills and a professional, approachable manner. Previous experience in an IT support or helpdesk environment is desirable.
Good working knowledge of Windows 10/11 and Microsoft 365 (Word, Outlook, Excel, PowerPoint) is required, along with a basic understanding of networking and desktop hardware and awareness of cyber security best practices.
Benefits include:
- Annual bonus
- Private medical insurance (BUPA)
- Competitive pension scheme
- 25 days annual leave
- Additional travel-related benefit (e.g. train/parking support)
Service Desk Analyst - Flexible hours in Bristol employer: Artis Recruitment
Join a market-leading, award-winning professional services organisation in Bristol, where your passion for technology and customer service will thrive. With flexible hours, a supportive work culture, and opportunities for personal and professional growth, you will be part of a collaborative IT team dedicated to delivering exceptional service. Enjoy competitive benefits including an annual bonus, private medical insurance, and generous annual leave, making this an ideal place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst - Flexible hours in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you feel more confident. Focus on showcasing your passion for technology and customer service – that’s what employers love to see!
✨Tip Number 3
Tailor your approach! When applying for roles like the Service Desk Analyst, highlight your experience with Microsoft 365 and any IT support you've provided. Make sure your skills shine through in conversations and interviews.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Service Desk Analyst - Flexible hours in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Service Desk Analyst role. Highlight your passion for technology and customer service, as these are key to us at StudySmarter.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for our team. Share specific examples of your previous IT support experience and how you’ve successfully resolved issues in the past.
Showcase Your Communication Skills:Since this role involves user-facing support, it’s important to demonstrate your strong communication skills. Use clear and professional language in your application to show us you can handle queries effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Artis Recruitment
✨Know Your Tech
Brush up on your knowledge of Windows 10/11 and Microsoft 365. Be ready to discuss how you've used these tools in previous roles or projects. This shows you're not just familiar with the software, but you can also troubleshoot common issues.
✨Customer Service Mindset
Since this role is all about user-facing support, think of examples where you've provided excellent customer service. Prepare to share how you handled difficult situations or resolved user issues effectively, showcasing your communication skills.
✨Understand the Role
Familiarise yourself with the responsibilities of a 1st Line Service Desk Analyst. Be prepared to explain how you would log, diagnose, and resolve IT issues. Showing that you understand the day-to-day tasks will demonstrate your enthusiasm for the position.
✨Ask Smart Questions
Prepare thoughtful questions about the team dynamics, ongoing IT projects, or the company's approach to cyber security. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values.
