At a Glance
- Tasks: Lead the development and optimisation of a key CRM platform for business growth.
- Company: Join a leading professional services organisation with a collaborative culture.
- Benefits: Competitive salary, excellent benefits, and hybrid working options.
- Other info: Opportunity to work with AI and emerging technologies in a dynamic environment.
- Why this job: Make a real impact on CRM transformation and influence business strategy.
- Qualifications: Experience in managing enterprise CRM platforms and strong stakeholder management skills.
The predicted salary is between 45000 - 55000 £ per year.
CRM Manager Hybrid – Bristol (2 days per week in the office) 12-Month Fixed-Term Contract (with the potential to be extended) Are you an experienced CRM professional looking to make a real impact within a leading professional services organisation?
We're looking for a commercially minded CRM Manager to take ownership of a business-critical CRM platform, driving its evolution, adoption and strategic value across the organisation.
This is a fantastic opportunity to work at the heart of a major CRM transformation programme, partnering with senior stakeholders and cross-functional teams to ensure the platform becomes a key driver of client engagement, business development and data-led decision making.
The Role As CRM Manager, you'll be responsible for the ongoing development, optimisation and adoption of the organisation's CRM platform.
Working closely with Marketing, IT, Data and Business Development teams, you'll ensure the system delivers meaningful insight, supports business growth and provides an outstanding user experience.
You'll play a leading role in shaping CRM strategy, championing best practice and driving organisational change to maximise engagement with the platform.
Key Responsibilities
- Lead the ongoing development and optimisation of the CRM platform.
- Work alongside IT and Data teams to deliver enhancements, integrations and system improvements.
- Ensure high levels of data quality, governance and reporting capability.
- Develop dashboards, workflows, automation and reporting that provide valuable business insights.
- Support marketing and business development initiatives through effective CRM utilisation.
- Identify opportunities to introduce AI and emerging technologies to improve CRM capability.
- Drive user adoption through training, engagement and change management initiatives.
- Build strong relationships with senior stakeholders, influencing best practice across the business.
- Monitor system usage, reporting on adoption, performance and opportunities for improvement.
- Translate CRM data into meaningful commercial insight that supports strategic decision making.
About You We're looking for someone who combines strong technical CRM expertise with excellent stakeholder management skills.
You'll ideally have
- Previous experience managing and developing enterprise CRM platforms.
- Experience within a professional services environment.
- Strong understanding of CRM configuration, optimisation and system enhancement.
- Experience working closely with IT, Data and Marketing teams.
- Knowledge of reporting, analytics, dashboards and workflow automation.
- A track record of increasing CRM adoption and leading business change.
- Excellent communication and relationship-building skills with senior stakeholders.
- Experience delivering CRM projects, system rollouts or continuous improvement initiatives.
- An interest in AI and data-driven technologies would be advantageous. What's on Offer
- Competitive salary
- Excellent benefits package
- Hybrid working (2 days per week in the Bristol office)
- 12-month fixed-term contract with the possibility of extension
- Opportunity to lead a high-profile CRM transformation programme
- Collaborative, forward-thinking working environment
- Genuine opportunity to influence business strategy through technology and data If you're passionate about CRM, data and driving organisational change, we'd love to hear from you
StudySmarter Expert Advice🤫
We think this is how you could land CRM Manager in Bristol
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Artis Recruitment.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Artis Recruitment. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace CRM Manager in Bristol
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Artis Recruitment.
How to prepare for a job interview at Artis Recruitment
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Artis Recruitment's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Artis Recruitment offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
