At a Glance
- Tasks: Provide front-line IT support and troubleshoot technical issues for users.
- Company: Award-winning professional services organisation based in Bristol.
- Benefits: Annual bonus, private medical insurance, competitive pension, and 25 days annual leave.
- Other info: Join a collaborative team with opportunities for growth and development.
- Why this job: Kickstart your tech career in a supportive environment with real impact.
- Qualifications: Experience in IT support and knowledge of Microsoft 365 is desirable.
The predicted salary is between 25000 - 30000 € per year.
1st Line Service Desk Analyst required by market leading, award winning, professional services organisation based in Bristol. This is an excellent opportunity for someone with a passion for technology and customer service to develop their skills within a supportive environment, acting as the first point of contact for IT support across the business.
The Role
- Working as part of a collaborative IT team and reporting to the Service Desk Manager, you will provide front-line support to users, ensuring issues are logged, diagnosed, and resolved efficiently.
- Key responsibilities include:
- Acting as the first point of contact for all IT support queries
- Logging, categorising, troubleshooting, and resolving technical issues
- Escalating more complex problems to 2nd line support where required
- Supporting a range of applications, including Microsoft 365 and other business systems
- Assisting with hardware and software installations, configurations, and upgrades
- Contributing to IT projects, including system upgrades and new implementations
- Delivering a high level of customer service with a positive and proactive approach
This is a user-facing and telephone support role, requiring strong communication skills and a professional, approachable manner.
About You
- Previous experience in an IT support or helpdesk environment is desirable
- Good working knowledge of Windows 10/11 and Microsoft 365 (Word, Outlook, Excel, PowerPoint)
- Basic understanding of networking and desktop hardware
- Awareness of cyber security best practices
- Strong problem-solving skills and attention to detail
- Excellent communication skills, with the ability to explain technical issues to non-technical users
- A positive, team-oriented attitude with the ability to work independently
Benefits
- Annual bonus
- Private medical insurance (BUPA)
- Competitive pension scheme
- 25 days annual leave
- Additional travel-related benefit (e.g. train/parking support)
1st Line Service Desk Analyst employer: Artis Recruitment
Join a market-leading, award-winning professional services organisation in Bristol, where your passion for technology and customer service will thrive. With a strong focus on employee development, you will benefit from a collaborative work culture, competitive perks such as private medical insurance and an annual bonus, and opportunities to grow your skills in a supportive environment. This role not only offers a chance to make a meaningful impact but also provides additional travel-related benefits, making it an attractive place for those seeking rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you nail those tricky questions. Focus on showcasing your problem-solving skills and customer service experience.
✨Tip Number 3
Tailor your approach! When you find a role that excites you, research the company and its culture. Use this info to align your answers during interviews, showing them you’re not just another candidate.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace 1st Line Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous IT support roles and any relevant technical knowledge, especially around Windows 10/11 and Microsoft 365.
Craft a Compelling Cover Letter:Use your cover letter to showcase your passion for technology and customer service. Share specific examples of how you've resolved issues or provided excellent support in the past to demonstrate your fit for the role.
Show Off Your Communication Skills:Since this role requires strong communication skills, make sure your application is clear and professional. Use straightforward language and avoid jargon, as you'll need to explain technical issues to non-technical users.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at Artis Recruitment
✨Know Your Tech
Brush up on your knowledge of Windows 10/11 and Microsoft 365. Be ready to discuss how you've used these tools in previous roles, as well as any troubleshooting experiences you've had. This will show that you’re not just familiar with the software but can also handle common issues.
✨Customer Service is Key
Since this role is all about providing top-notch support, think of examples where you've delivered excellent customer service. Prepare to share how you’ve resolved user issues in a friendly and efficient manner, highlighting your communication skills and positive attitude.
✨Problem-Solving Scenarios
Expect to be asked about how you would approach specific technical problems. Practice articulating your thought process clearly. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating your analytical skills and attention to detail.
✨Team Player Mindset
This role requires collaboration with the IT team, so be prepared to discuss how you work within a team. Share experiences where you’ve contributed to group projects or supported colleagues, showcasing your ability to work independently while still being a team player.
