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- Tasks: Provide 2nd and 3rd line IT support, troubleshoot issues, and assist with system upgrades.
- Company: Market-leading client based in St Athan, South Wales.
- Benefits: Full-time hours, company pension scheme, ongoing training, and a supportive team environment.
- Why this job: Join a dynamic team and enhance your IT skills while making a real impact.
- Qualifications: Strong desktop/server support experience and excellent problem-solving skills.
- Other info: Opportunity for career growth and exposure to cutting-edge technologies.
The predicted salary is between 36000 - 60000 £ per year.
IT Support Engineer required by a market leading client based in St Athan, South Wales. This will be an onsite role (with the occasional work from home day) providing 2nd and 3rd Line support within a varied technical environment to users based in both the UK and the US. This role is ideal for someone with strong desktop and server support experience who enjoys troubleshooting complex issues, supporting users, and contributing to continuous improvement of IT systems and services.
You will act as an escalation point from 1st line, working across infrastructure, systems and applications, while also getting involved in projects and system upgrades.
Key Responsibilities:- Provide 2nd and 3rd line support for end users, resolving escalated technical issues across hardware, software and systems.
- Troubleshoot and support Windows desktop and server environments.
- Support and administer Active Directory, including users, groups and Group Policy.
- Install, configure and maintain PCs, laptops, mobile devices and peripherals.
- Manage and resolve incidents and service requests through the IT ticketing system.
- Perform root cause analysis and implement long-term fixes.
- Support Microsoft 365 services including Exchange Online, Teams, OneDrive and SharePoint.
- Assist with system upgrades, deployments and IT projects.
- Maintain clear technical documentation and knowledge base articles.
- Provide a high level of customer service and technical guidance to users.
- Ensure systems are kept secure, patched and up to date.
- Strong knowledge of Windows 10/11 and Windows Server environments.
- Experience supporting Active Directory, Group Policy and user management.
- Solid understanding of desktop, laptop and hardware troubleshooting.
- Experience with Microsoft 365 / Office 365.
- Familiarity with IT service management tools (ticketing systems).
- Good understanding of IT security best practices.
- Strong problem-solving and diagnostic skills.
- Excellent communication skills and ability to support non-technical users.
- Ability to work independently and as part of a team.
- Basic to intermediate networking knowledge (LAN/WAN, DNS, DHCP, TCP/IP).
- Experience with virtualisation technologies (VMware, Hyper‐V).
- Exposure to cloud platforms such as Azure or AWS.
- Knowledge of PowerShell or other scripting for automation.
- Experience with backup, patching and monitoring tools.
- IT certifications such as CompTIA, Microsoft, or similar.
Location: St Athan, Wales
Hours: Full-time, Monday to Friday
Company pension scheme
Ongoing training and development
Supportive IT team environment
IT Support Engineer in London employer: Artis Recruitment Ltd
Contact Detail:
Artis Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common IT support scenarios and brush up on your troubleshooting skills. Practise explaining complex issues in simple terms, as you'll need to communicate effectively with non-technical users.
✨Tip Number 3
Show off your skills! If you’ve worked on any personal projects or have experience with tools like PowerShell or cloud platforms, be ready to discuss them. Real-world examples can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace IT Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with desktop and server support, as well as any troubleshooting skills. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Mention specific technologies you’ve worked with, like Microsoft 365 or Active Directory, to show you’re a great fit.
Show Off Your Problem-Solving Skills: In your application, give examples of complex issues you’ve resolved in the past. We love candidates who can demonstrate their diagnostic skills and ability to think on their feet, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Artis Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Active Directory, and Microsoft 365 services. Be ready to discuss your experience with troubleshooting complex issues and how you've resolved them in the past. This will show that you're not just familiar with the tech, but that you can handle real-world problems.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled tricky technical challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help the interviewer see your thought process and how you approach problem-solving in a practical way.
✨Communicate Clearly and Confidently
Since you'll be supporting non-technical users, it's crucial to demonstrate your communication skills. Practice explaining complex concepts in simple terms. During the interview, make sure to listen carefully and respond thoughtfully to questions, showing that you can adapt your communication style to your audience.
✨Be Ready for Scenario-Based Questions
Expect to face scenario-based questions where you'll need to demonstrate your technical knowledge and customer service skills. Think about common issues you’ve encountered and how you would handle them. This will help you showcase your ability to think on your feet and provide excellent support.
