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- Tasks: Provide front-line IT support and troubleshoot technical issues for users.
- Company: Award-winning professional services organisation based in Salisbury.
- Benefits: Annual bonus, private medical insurance, competitive pension, and 25 days annual leave.
- Other info: Dynamic role with opportunities for career growth and occasional travel.
- Why this job: Join a supportive team and develop your tech skills while helping others.
- Qualifications: Experience in IT support, knowledge of Windows 10/11 and Microsoft 365.
The predicted salary is between 25000 - 35000 £ per year.
IT Service Desk Analyst required by market leading, award winning, professional services organisation based in Salisbury. This is an excellent opportunity for someone with a passion for technology and customer service to develop their skills within a supportive environment, acting as the first point of contact for IT support across the business.
The Role
- Working as part of a collaborative IT team and reporting to the IT Director, you will provide front-line support to users, ensuring issues are logged, diagnosed, and resolved efficiently.
- Key responsibilities include:
- Acting as the first point of contact for all IT support queries
- Logging, categorising, troubleshooting, and resolving technical issues
- Escalating more complex problems to 2nd line support where required
- Supporting a range of applications, including Microsoft 365 and other business systems
- Assisting with hardware and software installations, configurations, and upgrades
- Contributing to IT projects, including system upgrades and new implementations
- Delivering a high level of customer service with a positive and proactive approach
This is a user-facing role, requiring strong communication skills and a professional, approachable manner.
About You
- Previous experience in an IT support or helpdesk environment is desirable
- Good working knowledge of Windows 10/11 and Microsoft 365 (Word, Outlook, Excel, PowerPoint)
- Basic understanding of networking and desktop hardware
- Awareness of cyber security best practices
- Strong problem-solving skills and attention to detail
- Excellent communication skills, with the ability to explain technical issues to non-technical users
- A positive, team-oriented attitude with the ability to work independently
Working Pattern
- Monday to Friday, 9:00am - 5:00pm (35-hour week)
- Fully onsite in Salisbury (5 days per week)
- Occasional travel to a secondary UK office may be required
- Some out-of-hours work for upgrades or critical support
Benefits
- Annual bonus
- Private medical insurance (BUPA)
- Competitive pension scheme
- 25 days annual leave
- Additional travel-related benefit (e.g. train/parking support)
IT Service Desk Analyst in Salisbury employer: Artis IT
Contact Detail:
Artis IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst in Salisbury
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common IT Service Desk Analyst questions and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 3
Show off your passion for technology! During interviews, share examples of how you've gone above and beyond in previous roles or personal projects. This will demonstrate your enthusiasm and commitment to customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Service Desk Analyst in Salisbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience and any relevant technical skills, especially with Microsoft 365 and Windows systems.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for technology and customer service. Share specific examples of how you've resolved IT issues in the past and how you can contribute to our team at StudySmarter.
Show Off Your Communication Skills: Since this role requires strong communication skills, make sure your application is clear and professional. Use simple language to explain any technical terms, as if you're talking to someone who isn't tech-savvy.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Artis IT
✨Know Your Tech
Brush up on your knowledge of Windows 10/11 and Microsoft 365. Be ready to discuss how you've used these tools in previous roles, as well as any troubleshooting experiences you've had. This will show your passion for technology and your ability to support users effectively.
✨Customer Service is Key
Since this role is all about providing top-notch customer service, think of examples where you've gone above and beyond for a customer. Prepare to share these stories during the interview to demonstrate your proactive approach and strong communication skills.
✨Problem-Solving Scenarios
Expect to be asked about how you would handle specific technical issues. Practice articulating your thought process when diagnosing and resolving problems. This will highlight your strong problem-solving skills and attention to detail, which are crucial for the role.
✨Team Player Attitude
This position requires collaboration with an IT team, so be prepared to discuss your experience working in teams. Share examples that showcase your positive attitude and ability to work independently while still contributing to group efforts.