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For Companies At a Glance
- Tasks: Provide front-line IT support and troubleshoot technical issues for users.
- Company: Award-winning professional services organisation based in Bristol.
- Benefits: Annual bonus, private medical insurance, competitive pension, and 25 days annual leave.
- Other info: Join a collaborative team and enjoy excellent career growth opportunities.
- Why this job: Kickstart your tech career in a supportive environment with real impact.
- Qualifications: Experience in IT support, knowledge of Windows 10/11 and Microsoft 365.
The predicted salary is between 25000 - 32000 £ per year.
1st Line Service Desk Analyst required by market leading, award winning, professional services organisation based in Bristol. This is an excellent opportunity for someone with a passion for technology and customer service to develop their skills within a supportive environment, acting as the first point of contact for IT support across the business.
The Role
Working as part of a collaborative IT team and reporting to the Service Desk Manager, you will provide front-line support to users, ensuring issues are logged, diagnosed, and resolved efficiently.
Key responsibilities include:
- Acting as the first point of contact for all IT support queries
- Logging, categorising, troubleshooting, and resolving technical issues
- Escalating more complex problems to 2nd line support where required
- Supporting a range of applications, including Microsoft 365 and other business systems
- Assisting with hardware and software installations, configurations, and upgrades
- Contributing to IT projects, including system upgrades and new implementations
- Delivering a high level of customer service with a positive and proactive approach
This is a user-facing and telephone support role, requiring strong communication skills and a professional, approachable manner.
About You
- Previous experience in an IT support or helpdesk environment is desirable
- Good working knowledge of Windows 10/11 and Microsoft 365 (Word, Outlook, Excel, PowerPoint)
- Basic understanding of networking and desktop hardware
- Awareness of cyber security best practices
- Strong problem-solving skills and attention to detail
- Excellent communication skills, with the ability to explain technical issues to non-technical users
- A positive, team-oriented attitude with the ability to work independently
Benefits
- Annual bonus
- Private medical insurance (BUPA)
- Competitive pension scheme
- 25 days annual leave
- Additional travel-related benefit (e.g. train/parking support)
1st Line Service Desk Analyst in Bristol employer: Artis IT
Contact Detail:
Artis IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Service Desk Analyst in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you feel more confident. Focus on showcasing your passion for technology and customer service – that’s what this role is all about!
✨Tip Number 3
Tailor your approach! When you find a job that excites you, make sure to highlight relevant experiences in your conversations. Show how your skills align with the responsibilities of a 1st Line Service Desk Analyst.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace 1st Line Service Desk Analyst in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the 1st Line Service Desk Analyst role. Highlight your tech know-how, especially with Windows 10/11 and Microsoft 365, as well as any customer service experience you've got.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to show off your passion for technology and customer service. Let us know why you’re excited about this role and how you can contribute to our supportive environment.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Artis IT
✨Know Your Tech
Brush up on your knowledge of Windows 10/11 and Microsoft 365. Be ready to discuss how you've used these tools in previous roles, as well as any troubleshooting experiences you've had. This will show your passion for technology and your ability to support users effectively.
✨Customer Service is Key
Since this role is all about providing excellent customer service, think of examples where you've gone above and beyond to help a user or resolve an issue. Prepare to share these stories during the interview to demonstrate your proactive approach and strong communication skills.
✨Problem-Solving Scenarios
Expect to be asked about how you would handle specific technical issues. Practice articulating your thought process when diagnosing and resolving problems. This will highlight your analytical skills and attention to detail, which are crucial for a 1st Line Service Desk Analyst.
✨Team Player Attitude
This role requires collaboration with the IT team, so be prepared to discuss how you work within a team. Share examples of successful teamwork and how you contribute positively to group dynamics. A positive, team-oriented attitude will resonate well with the interviewers.