At a Glance
- Tasks: Lead client success initiatives and ensure smooth onboarding and ongoing support.
- Company: Join a fast-growing tech company transforming the insurance industry.
- Benefits: Enjoy competitive salary, private medical insurance, generous holiday allowance, and more.
- Other info: Flexible work culture with opportunities for learning and growth.
- Why this job: Make a real impact in a collaborative environment while driving innovation in insurance.
- Qualifications: Experience in client success, project management skills, and strong analytical abilities.
The predicted salary is between 36000 - 60000 £ per year.
About Artificial
Help shape the future of specialty insurance. At Artificial, we’re building the next generation of technology for the specialty (re)insurance market. Our mission is to transform how brokers and carriers operate in complex markets by removing operational barriers and enabling smarter, faster decision‑making. We use modern technology to solve real challenges for some of the world’s leading brokers and insurers. By automating the repetitive and structuring the complex, we help our partners unlock new opportunities for innovation and growth. You’ll be joining a collaborative team that values curiosity, ownership, and continuous learning. We work in an environment where ideas are heard, support is built‑in, and outcomes matter. Everyone here has the chance to make a tangible impact on our products, our customers, and the industry.
In 2024, we raised £8M in Series A+ funding led by Augmentum Fintech, with continued support from MS.
Responsibilities:
- Coordinate internal and client resources to ensure timely, high‑quality delivery of product configurations and integrations.
- Coordinate testing and training: oversee user acceptance testing (UAT) and deliver client training sessions, both remotely and on‑site.
- Manage go‑live and transition to BAU: transition a client from implementation to business‑as‑usual operations, ensuring smooth transition, clear documentation, and ongoing client satisfaction.
- Monitor performance and engagement: proactively analyse platform usage, integration performance, and operational metrics to identify optimisation and growth opportunities.
- Drive continuous improvement: capture client feedback, manage change requests, and provide structured insights to enhance client experience, delivery processes, and product capabilities.
- Collaborate cross‑functionally: partner closely with Support, Product, and Engineering teams to triage and resolve live issues, ensuring SLA adherence and continuous improvement of service quality.
- Represent the company externally: act as the company’s ambassador in client meetings, workshops, and industry events.
About You:
- Adept at handling multiple clients simultaneously, experience working in the Client Success or Account Management space.
- Project management experience and skills.
- Strong analytical and problem‑solving skills, with the ability to gather requirements and support data‑driven insights.
- Experience documenting processes, workflows, or client requirements.
- Ability to communicate complex technical concepts in a simple and clear manner for clients.
- Familiarity with Google Suite, Notion, Slack, Figma, or similar collaboration tools is advantageous.
We Especially Want to Hear From You If You Have:
- Project management experience managing complex / enterprise‑level accounts.
- Project management certification (e.g. PRINCE2, SAFe Agilist, PMI‑ACP) advantageous.
- Interested in working for a fast‑paced growing company that is propelling the insurance industry forward.
- People Skills flexibility will be needed.
- Happy to travel to client sites for meetings as required.
- Appetite to learn and grow with the company.
- Keen to share knowledge and identify improvements across the business.
First Three Months:
- In your first three months, you’ll focus on establishing credibility with clients and internal teams by demonstrating strong ownership, collaboration, and delivery discipline.
- Take full ownership of at least one client relationship, whether a new onboarding or an existing account.
- Build direct, trusted relationships with client stakeholders, acting as their primary point of contact from early onboarding stages.
- Plan and lead a new client onboarding project, collaborating closely with Product Managers, Developers, and Solutions Engineers to deliver product configurations and integrations effectively.
- Manage development and support requests from existing clients, ensuring timely and transparent resolution.
- Work collaboratively with clients and cross‑functional teams to identify root causes and deliver effective, sustainable solutions.
- Ensure all deliverables meet agreed quality standards, timelines, and scope requirements.
- Maintain proactive client communication, providing regular progress updates and escalating risks or dependencies as needed.
- Begin shaping operational processes, documentation, and reporting frameworks that generate meaningful insights for both clients and internal stakeholders.
Benefits:
- Competitive salary
- Private medical insurance
- Income protection insurance
- Life insurance of 4 × base salary
- On‑site gym and shower facilities
- Enhanced maternity and paternity pay
- Team social events and company parties
- Salary exchange on pension and nursery fees
- Access to Maji, the financial wellbeing platform
- Milestone Birthday Bonus and a Life Events leave policy
- Generous holiday allowance of 28 days plus national holidays
- Home office and equipment allowance, and a company MacBook
- Learning allowance and leave to attend conferences or take exams
- YuLife employee benefits, including EAP and bereavement helplines
- For each new hire, we plant a tree through our partnership with Ecologi Action
- The best coffee machine in London, handmade in Italy and imported just for us.
We’re proud to be an equal opportunities employer and are committed to building a team that reflects the diverse communities around us. If there’s anything you need to make the hiring process more accessible, just let us know—we’re happy to make adjustments. You’re also welcome to share your preferred pronouns with us at any point. Think you don’t meet every requirement? Please apply anyway. We value potential as much as experience, and we know that raw talent counts. As part of our hiring process, we’ll carry out some background checks. These may include a criminal record check, reviewing your credit history, speaking with previous employers and confirming your academic qualifications.
Senior Client Success Manager employer: Artificial Labs
At Artificial Labs, we pride ourselves on being an exceptional employer in the heart of Greater London, offering a dynamic work culture that fosters innovation and collaboration. Our commitment to employee growth is evident through tailored development programmes and mentorship opportunities, ensuring that our team members thrive in their careers while contributing to the exciting evolution of the specialty insurance market. With comprehensive benefits like private medical insurance and a generous holiday allowance, we provide a supportive environment where you can make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Success Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Artificial Labs. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Artificial Labs before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Client Success Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Artificial Labs:Your cover letter is your chance to shine! Tell us why you want to work at Artificial Labs specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Artificial Labs!
How to prepare for a job interview at Artificial Labs
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
