At a Glance
- Tasks: Lead client engagements from planning to delivery, ensuring high-quality service and value.
- Company: Join a fast-growing tech company transforming the specialty insurance market.
- Benefits: Enjoy private medical insurance, generous holiday allowance, and stock options.
- Other info: Dynamic environment with opportunities for growth and learning.
- Why this job: Make a real impact in the insurance industry while working with innovative technology.
- Qualifications: Experience in client success or account management, with strong communication skills.
The predicted salary is between 56700 - 69300 £ per year.
- About Artificial
- Help shape the future of specialty insurance
At Artificial, we’re building the next generation of technology for the specialty (re)insurance market.
Our mission is to transform how brokers and carriers operate in complex markets by removing operational barriers and enabling smarter, faster decision-making.
We use modern technology to solve real challenges for some of the world’s leading brokers and insurers.
By automating the repetitive and structuring the complex, we help our partners unlock new opportunities for innovation and growth.
You’ll be joining a collaborative team that values curiosity, ownership, and continuous learning.
We work in an environment where ideas are heard, support is built-in, and outcomes matter.
Everyone here has the chance to make a tangible impact on our products, our customers, and the industry.
We've just raised $45M (£33M) in Series B funding from lead investor Commerz Ventures, new investor Move Capital, as well as all existing shareholders.
This investment round gives us the room to grow with confidence, continue to innovate, and ensure that Artificial remains the first choice for brokers and carriers seeking a smarter way to trade digitally.
Join us, and take the chance to be a part of something that will change the landscape of insurance for generations.
About the role
We’re expanding our team to meet the growing needs of our client base and are looking for a Senior Client Success Manager to lead the engagements from initial planning through delivery and into business-as-usual operations.
A core focus of this role is ensuring a high-quality service experience that delivers real value and successful outcomes for our clients.
This role is central to our purpose: to build incredible client relationships and drive impactful adoption of Artificial products, increasing client retention and creating advocates.
As a Senior Client Success Manager, you’ll collaborate closely with our Commercial, Product Management, and Forward Deployed Engineering team, while working directly with clients to ensure seamless delivery and long-term success.
What You’ll Bring
- Insurance Market Expertise: Proven experience navigating commercial and specialty markets (e. g., Lloyd’s, the London Market, or US commercial lines)
- Client-Centric Background: A strong track record in Customer Success or Account Management, with a proactive approach to building relationships
- Tech-Forward Mindset: A genuine passion for digital transformation and a desire to help modernise the industry
Key Responsibilities
- Client onboarding and solution delivery: Play a pivotal role in the end-to-end onboarding and product delivery process for new clients, ensuring quality service and value creation from Commercial handover to go-live and into BAU steady state
- Build trusted client partnerships: Develop strong relationships with client stakeholders, coordinating activities to understand their business objectives, workflows, and integration requirements to drive successful solution adoption.
- Champion client needs internally: Act as the client advocate within Artificial, collaborating with Product, Forward Deployed Engineers, and Client Success teams to shape implementation plans and influence product enhancements
- Project Governance & Delivery Excellence : Understand and define project objectives, scope and milestone timelines.
Establish clear programme level governance and roles and responsibilities, to ensure timely, high-quality delivery of Artificial’s products that meet clients objectives
- Coordinate testing and training: Oversee user acceptance testing (UAT) and deliver client training sessions, both remotely and on-site, ensuring readiness for launch and ongoing product proficiency
- Manage go-live and transition to BAU: Responsible for transitioning a client from implementation to business-as-usual (BAU) operations, ensuring smooth transition, clear documentation, and ongoing client satisfaction
- Monitor performance and engagement: Proactively analyse platform usage, integration performance, and operational metrics to ensure adoption and identify optimisation/ growth opportunities
- Drive continuous improvement: Capture client feedback, manage change requests, and provide structured insights to enhance client experience, delivery processes, and product capabilities
- Collaborate cross-functionally: Partner closely with Support, Product, and Engineering teams to triage and resolve live issues, ensuring SLA adherence and continuous improvement of service quality
- Represent the company externally: Act as the company’s ambassador in client meetings, workshops, and industry events
About you
Skills, Experience and Qualifications
- Executive level communication skills, strong problem solving ability, and confidence to navigate challenging conversations with clients
- Adept at handling multiple clients, experience working in the Client Success or Account Management space
- Ability to communicate complex technical concepts in a simple and clear manner for clients
- Familiarity with Google Suite, Notion, Slack, Figma, Asana or similar collaboration tools is advantageous
We especially want to hear from you if you have
- Commercial and specialty insurance market experience
- Underwriting or Brokering operations knowledge
- Transformation experience managing complex / enterprise level accounts
- Change management certification desirable e. g. Prosci
- Interested in working for a fast pace growing company, that are propelling the insurance industry forward
- People Skills and Behaviours
- Self-starter with strong interpersonal, communication, collaboration and presentation skills
- Comfortable working in a fast-changing scale-up environment with all the ambiguities this presents: flexibility will be needed
- Happy to travel to client sites for meetings as required
- Appetite to learn and grow with the company
- Keen to knowledge share and identify improvements across the business
Benefits
- Private medical insurance
- Income protection insurance
- Life insurance of 4 * base salary
- On-site gym and shower facilities
- Enhanced maternity and paternity pay
- Team social events and company parties
- Salary exchange on pension and nursery fees
- Access to Maji, the financial wellbeing platform
- Company stock options managed through Ledgy
- Milestone Birthday Bonus and a Life Events leave policy
- Generous holiday allowance of 28 days plus national holidays
- Home office and equipment allowance, and a company Mac Book
- Learning allowance and leave to attend conferences or take exams
- Yu Life employee benefits, including EAP and bereavement helplines
- For each new hire, we plant a tree through our partnership with Ecologi Action
- The best coffee machine in London, handmade in Italy and imported just for us!
- We’re proud to be an equal opportunities employer and are committed to building a team that reflects the diverse communities around us.
If there’s anything you need to make the hiring process more accessible, just let us know—we’re happy to make adjustments.
You’re also welcome to share your preferred pronouns with us at any point.
- Think you don’t meet every requirement? Please apply anyway. We value potential as much as experience, and we know that raw talent counts.
- As part of our hiring process, we’ll carry out some background checks.
These may include a criminal record check, reviewing your credit history, speaking with previous employers and confirming your academic qualifications.
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Senior Client Success Manager employer: Artificial Labs Ltd
At Artificial, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through our generous benefits, including private medical insurance, enhanced parental leave, and a learning allowance for professional development. Located in a vibrant environment, we offer unique perks such as a state-of-the-art coffee machine and the opportunity to make a tangible impact in the evolving insurtech landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Success Manager
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Artificial Labs Ltd). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Artificial Labs Ltd. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Senior Client Success Manager
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Artificial Labs Ltd.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Artificial Labs Ltd. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Artificial Labs Ltd
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Artificial Labs Ltd to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Artificial Labs Ltd, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Artificial Labs Ltd's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
