Product Designer in London

About Artificial

At Artificial, we're building the next generation of technology for the specialty (re)insurance market. Our mission is to transform how brokers and carriers operate in complex markets by removing operational barriers and enabling smarter, faster decision‐making. We use modern technology to solve real challenges for some of the world's leading brokers and insurers. By automating the repetitive and structuring the complex, we help our partners unlock new opportunities for innovation and growth.

You’ll be joining a collaborative team that values curiosity, ownership, and continuous learning. We work in an environment where ideas are heard, support is built-in, and outcomes matter. Everyone here has the chance to make a tangible impact on our products, our customers, and the industry.

We’ve just raised $45M (£33M) in Series B funding from lead investor CommerzVentures, new investor Move Capital and all existing shareholders. This investment round gives us the room to grow with confidence, continue to innovate, and ensure that Artificial remains the first choice for brokers and carriers seeking a smarter way to trade digitally. Join us, and take the chance to be a part of something that will change the landscape of insurance for generations.

About the Experience Team

We are hiring in parallel for multiple overlapping roles in the Experience team, including Design Engineers. Apply for whichever role you think suits you best—we can always change your track once we start the process.

Here’s an intro from Jon Lay (Chief Experience Officer): The Experience Team owns the browser experience of Artificial's platform. Although the lines between us are intentionally very blurred, we are basically a team of:

• Product Designers, who work directly with customers and lead on UX, research, and product thinking.
• Design Engineers, who own the design‐to‐browser layer and bring the experience to life in code.
• Product Engineers, who handle deeper back‐of‐the‐frontend (and some backend) work and collaborate with platform teams on scalability.

Here’s a little flavour of how we operate and what we care about:

• Design and experience as the differentiator. There’s genuine backing for design across the business—we are an active voice in product and commercial strategy, not just the people who put a lick of paint on the work at the end. Shipping an outstanding user experience is key to how we win as a business.
• Travel and ship. We aim to minimise handovers between roles wherever possible. Our whole team ships code, so you’ll often find yourself going end‐to‐end: receiving a piece of customer feedback, prototyping potential solutions, discussing with the team, then raising and merging a PR.
• Remote and async first. Our HQ is in London, but we’ve built the team to be remote‐first, with a heavy emphasis on creating space for deep, uninterrupted work and rigorous thinking.
• Using AI smartly. Despite what our name might suggest, Artificial is a technology company, not an AI wrapper business. But as a team, we’re continually learning, sharing, and pushing each other to stay on the cutting edge of the changes ripping through our industry. If you’re not excited about AI and learning how you can use it to be more effective (and when not to use it), this may not be the team for you.
• Hard work; sustainable pace. We’re a Series B scale‐up building complex, mission‐critical technology for demanding enterprise customers. We take sustainable pace seriously—no 996 culture here! But there’s an inherent intensity to working in this environment: we deal with high ambiguity, hard problems, high stakes and high standards. We’re looking for people who are drawn to that challenge.
• Prototype in code. Although we still use Figma for sketches, annotations and explorations, our primary communication medium for the last 12+ months as a team has been the coded prototype, often accompanied by an explainer video and written note to debate as a team. Rather than debating what might work, we heavily lean towards building a prototype to see whether neat ideas can stand up to reality.

About the role

As a Product Designer at Artificial, you drive the experience vision for our platform, turning customer insight and research into functional prototypes and feature specifications.

You will:

• Work directly with customers — you’ll have frequent direct contact with customers. Understanding what they actually need — not just what they ask for — is core to the role.
• Own the research and design process — from planning and running user research through to shipped product. Sometimes this will be light validation and discovery work; other times it will be heavier, hypothesis‐based research and exploration.
• Work on Bets — we use an adapted Shape Up methodology, alternating between major new feature development (“Bets”) and ongoing iterative improvements. You’ll own design direction on the features your team is building.
• Build working prototypes in code that explore interactions, test assumptions, and communicate solutions to the team. You won’t need to own the frontend implementation layer—for that, you’ll have Design Engineers and Product Engineers to collaborate with. But you do need to be comfortable working in code as a medium.
• Define how features work, not just how they look — writing RFCs and feature specifications complete enough for the Product Engineers to build upon, covering behaviour, edge cases, and system interactions.
• Contribute to the design system — you think in systems. You’ll extend and evolve our shared component library.
• Collaborate with engineers — working closely on the implementation layer, providing design direction, critique and context, pushing the quality of what gets built, and engaging seriously in how design decisions translate to code.
• Collaborate with other designers — participate in design crits and pairing sessions, give meaningful feedback, and help raise the quality of work across the team.

About you

Essential:

• 8+ years working as a product designer.
• Confident with speaking to customers and co‐ordinating research. You can plan, run, and synthesise user research independently. You know when research is the right move and when to push forward without it.
• Strong visual design and interaction craft. You produce work that’s both clear and considered. You find your own quality issues before anyone else does.
• Technical enough to prototype in code. You build meaningful prototypes in React — you don’t rely on Figma to communicate ideas that need to be experienced. You understand enough about frontend and backend engineering to design for it honestly and to produce the first draft of documentation to explain how you believe features should work.
• Strong communicator — written and verbal. The RFCs and specifications you write are readable, complete, and hold up without you in the room to explain them.
• Thrives with autonomy. You manage your own priorities, communicate proactively, and don’t need someone to tell you what to do next. You’re comfortable navigating uncertainty and balancing competing demands, happy to facilitate sessions with stakeholders (internal and external) to make sense of what should be built.

Desirable:

• Experience in complex domains (insurtech, fintech, healthcare, legal, etc) or B2B SaaS products.
• Experience working at startups or scale‐ups.
• Comfortable working from incomplete information. You make partial decisions well and are explicit about what you’re leaving open.
• Willingness to visit our London office occasionally. This is a big plus, though this is a remote role, so it’s not a dealbreaker if you’re not in a position to do this.

Benefits

• Private medical insurance
• Income protection insurance
• Life insurance of 4 × base salary
• On‐site gym and shower facilities
• Enhanced maternity and paternity pay
• Team social events and company parties
• Salary exchange on pension and nursery fees
• Access to Maji, the financial wellbeing platform
• Company stock options managed through Ledgy
• Milestone Birthday Bonus and a Life Events leave policy
• Generous holiday allowance of 28 days plus national holidays
• Home office and equipment allowance, and a company MacBook
• Learning allowance and leave to attend conferences or take exams
• YuLife employee benefits, including EAP and bereavement helplines
• For each new hire, we plant a tree through our partnership with Ecologi Action
• The best coffee machine in London, handmade in Italy and imported just for us!

We’re proud to be an equal opportunities employer and are committed to building a team that reflects the diverse communities around us. If there’s anything you need to make the hiring process more accessible, just let us know—we’re happy to make adjustments. You’re also welcome to share your preferred pronouns with us at any point.

Think you don’t meet every requirement? Please apply anyway. We value potential as much as experience, and we know that raw talent counts.

As part of our hiring process, we’ll carry out some background checks. These may include a criminal record check, reviewing your credit history, speaking with previous employers and confirming your academic qualifications.