At a Glance
- Tasks: Welcome visitors and provide exceptional service at Westonbirt, the National Arboretum.
- Company: Join a supportive team dedicated to enhancing visitor experiences in a beautiful outdoor setting.
- Benefits: Competitive salary, pension contributions, flexible working options, and tailored learning opportunities.
- Other info: Great opportunity for personal growth and to support community events.
- Why this job: Make a positive impact while working outdoors and engaging with diverse visitors.
- Qualifications: Customer service experience, teamwork skills, and a willingness to work in all weather conditions.
The predicted salary is between 26959 - 26959 £ per year.
Responsibilities
- Work within the Recreation team to welcome visitors to Westonbirt, the National Arboretum.
- Contribute to providing visitors with a service that exceeds their expectations.
- Promote a work environment that is positive, productive and practices support and respect between individuals and teams.
- Operate the admissions area scanning tickets checking membership and handling cash, credit and debit card sales.
- Help give information and deal with enquiries from customers in a positive and friendly manner.
- Ensure the public areas are kept clean and presentable.
- Assist the events and learning teams in setting up and delivering events and activities.
- Work with and support volunteers.
- Welcoming all visitors including school groups, vulnerable adults and children.
- First aid.
- Follow set guidelines and processes to provide customer services, such as cash handling procedures and risk assessments.
- Liaise with delivery partners such as the Restaurant and Shop concessions to ensure a cohesive customer offer.
- Working outdoors in all-weather completing manual tasks including maintenance and manual handling.
- Provide overtime: If overtime is needed then staff will be invited to volunteer.
If there are not enough volunteers, you may be required to work overtime with at least 48 hours' notice.
- Responsibility for supervision of volunteer teams as required.
And any other tasks, reasonably requested by your line manager.
- Assessment Criteria
- Changing and Improving
- Making effective decisions
- Working Together
- Managing a quality service
- Delivering at Pace
- Eligibility and Verification
Security: Successful candidates must undergo an enhanced (or equivalent) criminal record check. People working with government assets must complete checks.
Medical: Successful candidates will be expected to have a medical.
Nationality requirements
This job is broadly open to the following groups
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Essential professional and technical experience
- Experience of delivering excellent customer service.
- Proven ability to work as part of a team.
- Competent IT user with experience of Microsoft Office packages, the internet and email.
- A full current driving licence that enables them to drive in the UK.
- Willingness and ability to work outdoors in all weathers and to carry out manual maintenance tasks.
- Experience of undertaking cash handling duties.
Desirable professional and technical experience
- Experience of operating electronic admissions or retail till systems.
- A working knowledge of risk assessments and safe working in an outdoor setting.
- Experience of working at a visitor attraction in the heritage and or environment sector.
Benefits
Benefits Alongside your salary of £26,959, Forestry Commission contributes £7,810 towards you being a member of the Civil Service Defined Benefit Pension scheme.
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- with an employer contribution of 28.97%
- #J-18808-Ljbffr
Visitor Services Assistant employer: Artificial Intelligence
The Home Office is an exceptional employer, offering a unique opportunity to lead a large team of engineers in delivering critical public services that impact millions across the UK. With a strong commitment to employee growth through tailored learning and development, a culture that champions inclusion and diversity, and flexible working options, this role not only provides a competitive salary but also the chance to make a meaningful difference in national security and public trust. Join us in shaping the future of digital services within a supportive and dynamic environment.
