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- Tasks: Support social workers and manage case progression with administrative tasks.
- Company: Join a diverse and inclusive organisation making a real difference in the community.
- Benefits: Flexible working, 28 days holiday, and a generous pension scheme.
- Why this job: Be part of a team that supports children and families while developing your skills.
- Qualifications: Basic MS Office skills and a passion for teamwork are essential.
- Other info: Enjoy a supportive environment with opportunities for personal growth.
The predicted salary is between 24000 - 28000 £ per year.
We are recruiting for Part Time Business Services Officer (22 hours a week) in our team covering the Birmingham area. In this role you will play a key role in supporting our teams and colleagues when they are in the office, like our Social Workers seeing children and families, or our teams being together for team meetings or supervision. Therefore, whilst you will benefit from working flexibly, including some remote working, you will also be required to be in the Birmingham office on a regular basis.
As a Business Services Officer you will contribute to the effective and efficient management and progression of cases, providing administrative support to the local Family Court Advisers and Service Managers. Should you join us your tasks will include:
- monitoring case progression
- receiving referrals from the Court or Cafcass Intake Team
- create / update / close cases within our case management systems
- sending letters and information packs to children and families
- identify any missing information and follow‑up as required
- receive and deal with telephone enquiries
- meet and greet visitors, including children and families
- general admin support
If you join us you expect to have regular 1:1 time with your manager, especially during your induction, and again there will be a balance between doing this remotely and in-person so you have both flexibility and opportunities to form connections.
We are a diverse, inclusive organisation that is a safe space for colleagues with shared aspects of identity and lived experience, which helps ensure we provide a service which promotes the diversity and uniqueness of children and families from all backgrounds. We especially welcome applications from people from diverse backgrounds as we strive to ensure our workforce reflects the diversity of the children and families we work with.
We provide extensive wellbeing support for colleagues, as well as excellent benefits, all of which we hope encourages you to join us.
Benefits include:
- A relevant qualification in business administration (e.g. NVQ2), a willingness to work towards a qualification and/or significant experience in a similar role
- Confident and capable of using MS Office applications to a basic / intermediate level
- Clear, confident communicator via email, phone and in person
- Someone who thrives working in a team
- Able to prioritise work in a fast‑moving environment with strict deadlines
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Local Government Pension with an employer contribution of 18.1%
- 28 days holiday (including three for Christmas) rising to 33 days with five years continuous service, which could include your current employment
Business Services Officer in Birmingham employer: Artificial Intelligence
Contact Detail:
Artificial Intelligence Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Services Officer in Birmingham
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they support children and families. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. It’s a great way to get insider info and make connections.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to case management and administrative support. Role-play with a friend or family member to build your confidence and refine your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Business Services Officer in Birmingham
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your experiences and what makes you unique.
Tailor Your Application: Make sure to customise your application for the Business Services Officer role. Highlight relevant skills and experiences that match the job description, like your admin skills or experience in a team environment.
Keep It Clear and Concise: We appreciate clarity! Use straightforward language and keep your sentences short. This helps us quickly understand your qualifications and why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it’s super quick and straightforward!
How to prepare for a job interview at Artificial Intelligence
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Business Services Officer. Familiarise yourself with tasks like monitoring case progression and providing admin support to Family Court Advisers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role involves dealing with children, families, and various stakeholders, it's crucial to demonstrate your communication skills. Prepare examples of how you've effectively communicated in previous roles, whether through phone calls, emails, or face-to-face interactions. This will highlight your ability to connect with diverse individuals.
✨Emphasise Flexibility and Teamwork
Since the job requires both remote and in-office work, be ready to discuss your adaptability. Share experiences where you've successfully worked in a team or adjusted to changing circumstances. This will show that you can thrive in a flexible working environment while still contributing to team goals.
✨Prepare Questions for the Interviewer
Interviews are a two-way street, so come prepared with thoughtful questions about the team dynamics, the support you'll receive during your induction, and how the organisation promotes diversity and inclusion. This not only shows your interest but also helps you gauge if the company is the right fit for you.