At a Glance
- Tasks: Be the go-to tech support hero for users, resolving issues and ensuring smooth IT operations.
- Company: Join Artifex Interior Systems, a diverse and inclusive workplace committed to your growth.
- Benefits: Enjoy competitive pay, travel opportunities, and a supportive team environment.
- Other info: Flexible work culture with opportunities for personal and professional development.
- Why this job: Make a real impact by helping everyone from the CEO to production staff with their tech needs.
- Qualifications: Basic IT knowledge, strong communication skills, and a passion for learning new technologies.
The predicted salary is between 30000 - 42000 £ per year.
Artifex Interior Systems is pleased to confirm the below opportunity within our business.
Please note this position will require occasional to semi-frequent travel to our facility in Elmdon, Birmingham.
Main purpose of the job
A Service Desk Analyst is the first point of contact for all users within our organisation who require Technical Support, working within defined processes to support timely resolution of user issues. This is a critical role in that it is the “face of IT” to everyone from the company CEO to the Operatives on the Production Lines. It is crucial that everyone receives the same level of service and attention.
Main missions and results
- Incident and Request Management
- Logging and tracking user issues and requests into the company ITSM (Information Technology Service Management) Tool.
- Ensure all incidents and requests are assigned with the correct priority.
- Escalation of any issues that are not resolved within agreed SLAs.
- Communicate clearly and respectfully with users, providing honest updates on progress and realistic timelines.
- Monitoring lifecycle of incidents and requests to ensure successful resolution.
- Management of any P1 Incident.
- Collaboration with 3rd Party Vendors.
- Technical Support
- Triage and resolve common IT issues with hardware, software and network connectivity (desktops, laptops, printers, operating systems, applications).
- This could be face-to-face or via Chat, Email, Phone or Remote Desktop.
- Ensure users understand next steps by communicating clearly and confirming understanding.
- User Access Management
- Creation, Modification and deletion of user accounts.
- Resetting passwords and unlocking accounts (following relevant security procedures).
- Understand role‑specific access needs to support new starters effectively.
- New User Onboarding
- Collaborate with HR Teams to ensure new users are onboarded effectively.
- Configuration of user account access.
- Preparation of allocated hardware.
- Deployment of allocated hardware to nominated locations.
- Knowledge Management
- Create and update Knowledge Base articles, FAQs and user troubleshooting guides.
- This is to enable a level of self-service within our user community.
- Asset Management
- Ensure the assets (Hardware & Software) are managed, maintained, and utilised to maximise the productivity of the business.
- Change Management
- Coordination of IT Change Requests across the IT Estate.
- Support the adoption of new technologies and continuously seek ways to improve service delivery.
- Problem Management
- Root cause analysis for IT P1 Incidents.
- Management of IT Known Errors and Risks.
Preferred Skills And Experience
- Technical IT system knowledge; basic understanding of IT concepts required, with a willingness to develop deeper technical competence.
- Proven ability to own tasks and follow through to completion will be essential for the position.
- Curiosity and willingness to learn new technologies and methodologies.
- Strong communication skills.
- Attention to detail.
- Time management.
- Ability to collaborate effectively.
- Ability to work on multiple tasks simultaneously.
- Willingness to go above and beyond.
Note: this is not an exhaustive list. All employees are expected to show flexibility and continued self-development to meet the ever-changing needs of the business. All job descriptions / vacancy notices will be subject to continual development.
Artifex is an equal opportunities employer and committed to eliminating discrimination and encouraging diversity amongst our workforce. Our aim is that our workforce will be truly representative of all sections of society and each employee feels respected and able to give their best. We oppose all forms of unlawful and unfair discrimination. We are committed to creating an environment in which individual differences and the contributions of all our staff are recognised.
If you’re interested in this role, click 'apply now' to forward an up-to-date copy of your CV with your contact details. If this job isn’t quite what you are looking for but you are looking for a new position within Automotive, please contact us for a confidential discussion on your career.
IT Service Desk Analyst in Liverpool employer: Artifex
Artifex Interior Systems is an exceptional employer, offering a dynamic work environment in Elmdon, Birmingham, where IT Service Desk Analysts play a pivotal role in supporting our diverse workforce. We prioritise employee growth through continuous learning opportunities and foster a collaborative culture that values every team member's contributions, ensuring that all voices are heard and respected. With a commitment to diversity and inclusion, we create a workplace where individuals can thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Analyst in Liverpool
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Artifex Interior Systems. Understand their values, culture, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As an IT Service Desk Analyst, you'll be the face of IT for everyone in the company. Make sure you can explain technical issues in simple terms. Try role-playing with a friend or family member to get comfortable with this.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss how you've tackled IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to resolve problems effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace IT Service Desk Analyst in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Service Desk Analyst role. Highlight relevant experience and skills that match the job description, like your technical IT knowledge and communication skills. We want to see how you can be the 'face of IT' for our users!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your willingness to learn and adapt, as we value curiosity and growth.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've triaged and resolved IT issues in the past. We love seeing candidates who can demonstrate their ability to manage incidents and provide clear communication to users.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets noticed! Plus, it shows us you’re serious about joining our team at Artifex Interior Systems.
How to prepare for a job interview at Artifex
✨Know Your Tech Basics
Brush up on your technical IT knowledge before the interview. Understand common issues related to hardware, software, and network connectivity, as you'll need to demonstrate your ability to triage and resolve these during the interview.
✨Practice Clear Communication
Since this role involves being the 'face of IT', practice how you communicate technical information clearly and respectfully. You might be asked to explain a complex issue simply, so think about how you'd break down technical jargon for non-tech users.
✨Show Your Problem-Solving Skills
Prepare examples of past incidents where you successfully resolved user issues. Highlight your approach to problem management and root cause analysis, as this will showcase your ability to handle P1 incidents effectively.
✨Demonstrate Your Willingness to Learn
Artifex values curiosity and a willingness to learn new technologies. Be ready to discuss how you've pursued self-development in the past and express your enthusiasm for growing your technical competence in this role.
