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- Tasks: Help cultural organisations streamline operations and deliver exceptional experiences.
- Company: Artifax Software, a supportive team focused on arts and culture.
- Benefits: Remote-first flexibility, coaching, training, and wellbeing support.
- Why this job: Make a real impact in the arts sector while growing your skills.
- Qualifications: Strong communication, analytical skills, and knowledge of the arts sector.
- Other info: Join a values-led company with exciting career opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Product Specialist role at Artifax Software. Help cultural organisations work smarter and deliver exceptional experiences. As a Product Specialist, you’ll help arts and culture organisations run complex events smoothly, streamline their operations, and get real value from the Artifax platform. You’ll work closely with users to understand how they operate and design clear, effective system setups that give teams confidence and clarity in their day‑to‑day work.
If you enjoy solving operational problems, shaping efficient processes, and supporting the people who bring cultural programmes to life, this role gives you the chance to make a meaningful impact across theatres, museums, festivals, universities, and other cultural venues in the UK and beyond.
About the role
You’ll partner with clients throughout onboarding, configuration, and ongoing optimisation, translating operational needs into practical, scalable solutions. You’ll deliver tailored training, create accurate specifications, and guide users on best practice. Collaboration is central to the role: you’ll work closely with colleagues in Sales, Client Success, Technical Services, Development, and Product to ensure a smooth, consistent experience from implementation through long‑term adoption.
As part of an AI‑first organisation, you’ll also incorporate AI tools and workflows to enhance the quality, efficiency, and scalability of the services you deliver.
What you’ll do
- Deliver structured, process‑led consultancy to configure Artifax products in line with client needs and best practice.
- Facilitate online and on‑site training sessions tailored to user roles and organisational workflows.
- Produce clear, accurate functional specifications for reports and development work.
- Build strong client relationships that support adoption, retention, and long‑term success.
- Provide telephone and email support as part of our helpdesk offering.
- Support the Sales team with pre‑sales insight, demonstrations, and solution design.
- Contribute to documentation, training materials, and client‑facing resources.
- Participate in internal training, team meetings, and sector events as required.
What you’ll bring
- Clear, confident communication skills and the ability to explain technical concepts to varied audiences.
- Strong analytical thinking, with the ability to understand, challenge, and improve client processes.
- Experience managing multiple stakeholders and balancing competing priorities.
- A proactive, organised approach with strong attention to detail and a commitment to quality.
- Knowledge of the arts and culture sector, ideally within an arts venue or event‑focused organisation.
- Experience with structured methodologies (PRINCE2 or similar).
- Confidence working with datasets and tools such as Microsoft Excel.
- A willingness to adopt and explore AI‑powered tools to enhance your work.
Why join Artifax?
- Work with inspiring arts and culture organisations making a real impact.
- Be part of a supportive, specialist team that values curiosity and shared learning.
- Enjoy autonomy, variety, and meaningful work that shapes how clients deliver events and programmes.
- Grow through coaching, training, and real‑world project experience.
- Benefit from remote‑first flexibility, and region‑specific benefits designed to support your wellbeing.
- Join a stable, values‑led company backed by Volaris Group.
If you’re excited about helping cultural organisations succeed through thoughtful consultancy and expertly‑designed systems, we’d love to hear from you.
Please note that this is a UK‑based role, so applicants must be resident in the UK and have the right to live and work in this country.
Location: London, England, United Kingdom
Product Specialist employer: Artifax Software
Contact Detail:
Artifax Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the arts and culture sector, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that you didn’t even know existed.
✨Tip Number 2
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled operational challenges in the past. This will demonstrate your ability to think critically and adapt, which is key for a Product Specialist.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to consultancy and client management. Role-play with a friend or use our resources to refine your answers and boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at Artifax.
We think you need these skills to ace Product Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Specialist role. Highlight your experience in arts and culture, and how you can help organisations streamline their operations using the Artifax platform.
Show Off Your Communication Skills: Since clear communication is key in this role, give examples of how you've effectively explained technical concepts to different audiences. This will show us that you can connect with clients and colleagues alike.
Demonstrate Your Problem-Solving Skills: We love candidates who can think analytically! Share specific instances where you've tackled operational challenges or improved processes. This will help us see how you can make a meaningful impact in our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Artifax Software
✨Know the Artifax Platform
Before your interview, take some time to familiarise yourself with the Artifax platform. Understand its features and how it benefits cultural organisations. This will help you speak confidently about how you can contribute to optimising their operations.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've solved operational problems in the past. Think about times when you streamlined processes or improved client experiences, as this aligns perfectly with the role's focus on delivering value.
✨Emphasise Collaboration
Since collaboration is key in this role, come ready to share experiences where you've worked closely with different teams or stakeholders. Highlight your ability to communicate effectively and build strong relationships, which is crucial for supporting clients and ensuring successful adoption.
✨Demonstrate Your Analytical Thinking
Prepare to discuss how you approach analysing client needs and translating them into practical solutions. Bring examples of how you've used data to inform decisions or improve processes, as this will show your analytical mindset and attention to detail.