At a Glance
- Tasks: Support customers with tech queries and deliver training on our innovative software.
- Company: Fast-growing, award-winning software company in the heart of Watford.
- Benefits: Hybrid working, employee discounts, and a supportive team culture.
- Other info: Be part of a collaborative environment that values your ideas and growth.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Passion for tech and excellent communication skills; no experience needed!
The predicted salary is between 25000 - 30000 € per year.
At ArtiCAD (part of the SHD Group), we’re proud to be a fast-growing, multi-award-winning software company based in the heart of Watford. Our innovative CAD software, VR solutions, and online applications for kitchens, bedrooms, and bathrooms empower designers, retailers, and manufacturers to drive sales, manage installations, and deliver world-class customer experiences—online, in-store, and in the home.
We’re big on culture, passionate about delivering results, and always looking for fresh ideas. If you're enthusiastic, eager to learn, and thrive in a team environment, this could be the perfect next step for your career.
You’ll join our Customer Success Team, acting as a frontline ambassador for ArtiCAD users across the UK. From answering customer queries to delivering software training, you’ll help ensure every customer gets the very best from our technology.
No software experience? No problem! We're looking for someone with a genuine interest in tech, a proactive attitude, and outstanding customer service skills—we’ll teach you the rest.
What You’ll Be Doing:- Process inbound enquiries from customers and suppliers via telephone and email
- Provide first line technical support to ArtiCAD software users, helping to identify and resolve common issues
- Raising helpdesk tickets (2nd line support) for complex or more time consuming issues
- Resolving 2nd line tickets when up-skilled
- Conduct 1:1 online training on our software with customers
- Perform sales and office administration, update customer records, and confirm training bookings
- Daily use of our ArtiCAD design software
- Meet and greet visitors as required
- Contact customers periodically to assess satisfaction and process any queries
- Assist your Manager in evaluating and improving ArtiCAD’s Customer Success activities and processes
- A confident and friendly communicator (verbal, written, and online)
- Previous experience in customer service (desirable)
- Passion for tech, design, or the KBB (kitchen, bedroom, bathroom) industry
- Ability to thrive in a fast-paced, team-oriented environment
- Strong academic background (A-level or equivalent)
- Ambitious, adaptable, and eager to learn
- We’re collaborative and inclusive – you’ll always feel part of the team
- We care about community, regularly supporting charity initiatives and work experience schemes
- We champion innovation and bold ideas – your voice matters here
- We're committed to delivering an exceptional customer journey
- We encourage every team member to strive for their best self
Salary: Entry level
Hybrid Working
Employee Retail Discount
C2W Scheme
Customer Support Technician in Watford employer: ArtiCAD Ltd
At ArtiCAD, we pride ourselves on being a dynamic and innovative employer located in the vibrant heart of Watford. Our collaborative culture fosters creativity and inclusivity, ensuring that every team member feels valued and empowered to contribute their ideas. With a strong commitment to employee growth, we offer comprehensive training and development opportunities, making this an ideal place for those eager to advance their careers in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Technician in Watford
✨Tip Number 1
Get to know the company! Research ArtiCAD and its products so you can speak confidently about how you can contribute to their mission. This shows genuine interest and helps you stand out during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a referral, which can be a game-changer in landing that Customer Support Technician role.
✨Tip Number 3
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations or tech queries. This will help you demonstrate your problem-solving skills and customer-centric attitude.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you're proactive—just what ArtiCAD is looking for!
We think you need these skills to ace Customer Support Technician in Watford
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for tech and customer service shine through. We want to see that you're genuinely excited about the role and eager to learn more about our innovative software!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the job description. We love seeing how your background aligns with what we're looking for in a Customer Support Technician.
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your qualifications and enthusiasm for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at ArtiCAD Ltd
✨Know Your Tech
Even if you don't have direct software experience, show your genuine interest in technology. Familiarise yourself with ArtiCAD's products and how they benefit users. This will help you demonstrate your enthusiasm and readiness to learn during the interview.
✨Customer Service Skills Shine
Prepare examples from your past experiences where you've provided excellent customer service. Think about how you resolved issues or helped customers feel valued. This will highlight your ability to thrive in a customer-focused role.
✨Practice Your Communication
As a Customer Support Technician, clear communication is key. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with speaking about your skills and experiences.
✨Show Your Team Spirit
ArtiCAD values collaboration, so be ready to discuss how you work well in a team. Share stories that showcase your adaptability and willingness to support your colleagues. This will demonstrate that you're a great fit for their culture.
