At a Glance
- Tasks: Support customers with tech queries and deliver training on our innovative software.
- Company: Fast-growing, award-winning software company in the heart of Watford.
- Benefits: Hybrid working, employee discounts, and a supportive team culture.
- Other info: Inclusive environment with opportunities for personal and professional growth.
- Why this job: Join a dynamic team and make a real impact on customer success.
- Qualifications: Passion for tech and strong communication skills; no experience needed!
The predicted salary is between 25000 - 30000 € per year.
At ArtiCAD (part of the SHD Group), we’re proud to be a fast-growing, multi-award-winning software company based in the heart of Watford. Our innovative CAD software, VR solutions, and online applications for kitchens, bedrooms, and bathrooms empower designers, retailers, and manufacturers to drive sales, manage installations, and deliver world-class customer experiences—online, in-store, and in the home. We’re big on culture, passionate about delivering results, and always looking for fresh ideas. If you're enthusiastic, eager to learn, and thrive in a team environment, this could be the perfect next step for your career.
The Role: You’ll join our Customer Success Team, acting as a frontline ambassador for ArtiCAD users across the UK. From answering customer queries to delivering software training, you’ll help ensure every customer gets the very best from our technology. No software experience? No problem! We're looking for someone with a genuine interest in tech, a proactive attitude, and outstanding customer service skills—we’ll teach you the rest.
What You’ll Be Doing:
- Process inbound enquiries from customers and suppliers via telephone and email
- Provide first line technical support to ArtiCAD software users, helping to identify and resolve common issues
- Raising helpdesk tickets (2nd line support) for complex or more time consuming issues
- Resolving 2nd line tickets when up-skilled
- Conduct 1:1 online training on our software with customers
- Perform sales and office administration, update customer records, and confirm training bookings
- Daily use of our ArtiCAD design software
- Meet and greet visitors as required
- Contact customers periodically to assess satisfaction and process any queries
- Assist your Manager in evaluating and improving ArtiCAD’s Customer Success activities and processes
What We’re Looking For:
- A confident and friendly communicator (verbal, written, and online)
- Previous experience in customer service (desirable)
- Passion for tech, design, or the KBB (kitchen, bedroom, bathroom) industry
- Ability to thrive in a fast-paced, team-oriented environment
- Strong academic background (A-level or equivalent)
- Ambitious, adaptable, and eager to learn
What It’s Like to Work at ArtiCAD:
- We’re collaborative and inclusive – you’ll always feel part of the team
- We care about community, regularly supporting charity initiatives and work experience schemes
- We champion innovation and bold ideas – your voice matters here
- We're committed to delivering an exceptional customer journey
- We encourage every team member to strive for their best self
Salary: Entry level Hybrid Working Employee Retail Discount C2W Scheme
Customer Support Technician employer: ArtiCAD Ltd
At ArtiCAD, we pride ourselves on being a dynamic and innovative employer located in the vibrant heart of Watford. Our collaborative and inclusive work culture fosters personal and professional growth, offering employees the chance to develop their skills while contributing to meaningful projects in the tech and design industry. With a strong commitment to community support and employee well-being, we provide a range of benefits including hybrid working options and retail discounts, making us an excellent choice for those seeking a rewarding career in customer support.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Technician
✨Tip Number 1
Get to know the company culture! Before your interview, check out ArtiCAD's social media and website to understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills! As a Customer Support Technician, you'll need to be a confident communicator. Try role-playing common customer scenarios with a friend or family member to get comfortable with answering queries and providing support.
✨Tip Number 3
Show off your passion for tech! Even if you don’t have software experience, share your enthusiasm for technology and design during your interview. Talk about any relevant projects or experiences that demonstrate your proactive attitude and eagerness to learn.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re serious about joining the ArtiCAD team. Don’t forget to follow up after applying to express your continued interest!
We think you need these skills to ace Customer Support Technician
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for tech and customer service shine through. We want to see that you're genuinely excited about the role and ready to learn!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match what we're looking for. This shows us you’ve done your homework and are serious about joining our team.
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for the Customer Support Technician role.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at ArtiCAD Ltd
✨Know Your Tech
Even if you don't have direct software experience, show your genuine interest in technology. Familiarise yourself with ArtiCAD's products and the KBB industry. This will help you engage in meaningful conversations during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Highlight your communication skills and how you resolved issues, as this role is all about ensuring customers have a great experience.
✨Be Proactive and Eager to Learn
Demonstrate your proactive attitude by discussing how you've taken initiative in previous roles. Emphasise your willingness to learn new software and processes, which aligns perfectly with what ArtiCAD is looking for.
✨Cultural Fit Matters
Research ArtiCAD’s company culture and values. Be ready to discuss how you can contribute to their collaborative and innovative environment. Showing that you align with their passion for results and fresh ideas will set you apart.
