At a Glance
- Tasks: Manage high-profile contracts and ensure top-notch service delivery across all projects.
- Company: Join Artic Building Services, a leader in M&E and Facilities Management.
- Benefits: Permanent position with training support and career development opportunities.
- Other info: Dynamic work environment with a focus on health and safety.
- Why this job: Be at the forefront of operational excellence and client relationship management.
- Qualifications: Experience in contract management and strong organisational skills required.
The predicted salary is between 50000 - 65000 £ per year.
Location: Central London
Hours: Monday to Friday, 8am to 5pm
Start Date: TBC
Duration: Permanent
Artic Building Services Ltd is an established and recognised leader within the M&E and Facilities Management sector. Via our standards and reputation within this industry we have successfully attained a solid foundation of varied blue-chip clients both commercial and public.
It is recognised training and support from the Head of Dept., Helpdesk Manager and other Contract Managers will be made available, together with core training on CAFM or contract operational activities. Must have experience of managing high profile acute contracts taking overall contractual, operational and financial responsibility for these.
Skills Required:
- Ability to accurately estimate HVAC and Electrical work.
- Proven history of delivering robust performance and KPI reporting to clients.
- Proven track record of managing account P&L for multiple contracts.
- Ability to lead and foster a positive working environment.
- Solid organisational and time management skills.
- Strong attention to detail.
- Strong written and oral communication skills.
- Strong work ethic - results driven.
- Ability to multi-task job responsibilities.
- Computer skills including MS Word, Excel, CAFM – Again training to be provided.
- Experience of working within a challenging Service + Maintenance related environment either within the field and/or office.
- Commercially astute, driven and a self-starter.
- Ability to meet and where possible exceed required Performance and Commercial targets with support from Dept. Management.
- Demonstrate consistent excellent standards of due diligence.
- Adaptable to a variety of works and contract demands.
- Adept in providing solutions to client needs, together with maximising potential sales opportunities.
- Industry or HVAC experience & qualifications would be an advantage.
- Able to prioritise and multi-task to a high level, whilst achieving strict deadlines.
- Be expected to support with all issues concerning projects, service and maintenance matters for these required clients.
Job Duties:
- Focal to ensuring assigned contracts are provided the existing/needed operational and technical standard of service delivery across all works on site.
- Ensure, with support from H&S parties, all works on site are delivered in a safe manner with all H&S company protocols adhered, escalating any queries or incidents immediately to internal parties, supporting with required resolution thereafter.
- Ensure that contracts are operated in accordance with the company’s procedures, operational and financial processes, Client Contract KPI’s and work instructions.
- Responsible for the management and reporting of budgets and their expenditure.
- Ensure all works/records/compliance data are kept UTD on site and in the back office to the appropriate standards.
- Operate within financial budget constraints providing services which are cost effective and fit for purpose.
- Overall responsibility for process and site conduct on your contracts, of all staff either directly or indirectly employed covering services for which the company are responsible, escalating any issues to the relevant Department Management.
- Develop operating procedures and policies to achieve best working practices.
- To meet all key performance and management indicators within the contract and company alike.
- Responsible for developing client relationships to ensure retention of contract and future opportunities.
- Ability to provide detailed quotes on contract plant/services with full scope and cost breakdown.
- Responsible for the undertaking of quality assurance inspections on a predetermined amount of all works delivered and record.
- Self-audit and gain support to review on a weekly basis, all core Company CAFM reports ensuring they are within expected company parameters.
- Attend monthly contract review meetings and produce the report for review with Head of Dept./ Contract Managers.
- Provide technical and admin support to the client and Artic support staff.
Health and Safety:
As a member of the team, you will be required to fulfil our legal duty to take reasonable care for the health and safety of yourself and others who may be affected by your actions, and to follow all guidance and instructions given in this respect.
The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. Job descriptions should be regularly reviewed to ensure they are an accurate representation of the post.
Residential Contracts Manager in London employer: Artic Building Services
Artic Building Services Ltd is an exceptional employer, offering a supportive work culture that prioritises employee development through comprehensive training and mentorship from experienced management. Located in the vibrant heart of Central London, employees benefit from a dynamic environment with opportunities to manage high-profile contracts while fostering strong client relationships, ensuring both personal and professional growth in the M&E and Facilities Management sector.
StudySmarter Expert Advice🤫
We think this is how you could land Residential Contracts Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the M&E and Facilities Management sector. Attend industry events, join relevant online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Familiarise yourself with their values and recent achievements. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience managing high-profile contracts aligns with their needs. Highlight your skills in estimating HVAC and Electrical work, and how you’ve successfully managed P&L for multiple contracts in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Residential Contracts Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Residential Contracts Manager role. Highlight your experience in managing high-profile contracts and your ability to deliver robust performance and KPI reporting. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your strong work ethic, attention to detail, and any relevant HVAC experience. Let us know how you can contribute to our team!
Showcase Your Communication Skills:Since strong written and oral communication skills are key for this position, make sure your application reflects that. Keep your language clear and professional, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team at Artic Building Services!
How to prepare for a job interview at Artic Building Services
✨Know Your Contracts Inside Out
Before the interview, make sure you thoroughly understand the specifics of managing residential contracts. Brush up on your knowledge of HVAC and electrical work estimation, as well as P&L management for multiple contracts. This will show that you're not just familiar with the role but also ready to hit the ground running.
✨Demonstrate Your Leadership Skills
Since the role requires fostering a positive working environment, be prepared to share examples of how you've successfully led teams in the past. Think about specific situations where you motivated your team or resolved conflicts, and be ready to discuss these during the interview.
✨Showcase Your Attention to Detail
Given the importance of compliance and quality assurance in this role, highlight your strong attention to detail. Bring examples of how you've maintained high standards in previous positions, whether through meticulous record-keeping or ensuring safety protocols were followed.
✨Prepare Questions About Client Relationships
Client retention is key in this position, so come prepared with questions about how the company builds and maintains client relationships. This shows your interest in the role and your understanding of its importance, plus it gives you insight into their approach to customer service.
