At a Glance
- Tasks: Lead Hard FM services at UCL, ensuring efficient and compliant building maintenance.
- Company: Join a prestigious institution focused on excellence in facilities management.
- Benefits: Competitive salary, professional development, and a chance to make a real impact.
- Other info: Dynamic role with opportunities for innovation and career growth.
- Why this job: Shape the future of facilities management in an educational environment.
- Qualifications: Leadership experience in FM and technical qualifications in engineering or building services.
The predicted salary is between 50000 - 60000 € per year.
Purpose of the Role
The Account Manager will spearhead the strategic and operational leadership of Hard FM services across the UCL contracts. With a focus on delivering excellent building maintenance, compliance, and lifecycle services, this role ensures that facilities run efficiently, safely, and in alignment with educational standards and contractual obligations.
Key Responsibilities
- Oversee all aspects of Hard FM services including mechanical, electrical, plumbing, HVAC, and building fabric maintenance
- Lead a team of technical and operational professionals, ensuring optimal workforce performance and development
- Ensure compliance with statutory and contractual obligations (e.g. SFG20, HTM, and DfE guidelines)
- Develop, monitor, and report on KPIs and SLAs
- Manage financial performance: budget control, forecasting, cost-saving initiatives
- Build and maintain strong client relationships, acting as the main point of contact for escalations and strategic discussions
- Drive continuous improvement initiatives with a focus on safety, sustainability, and service quality
- Oversee planned preventative maintenance (PPM) programs and reactive works delivery
- Lead on mobilisation and transition of new contracts when applicable
Skills & Experience
- Proven leadership experience in FM, preferably in the education sector
- Technical qualifications in engineering or building services (e.g. HNC/HND, NVQ Level 4+, or equivalent)
- Strong understanding of health & safety regulations, compliance standards, and asset lifecycle management
- Excellent financial acumen and contract management skills
- Strategic thinker with ability to lead multi-disciplinary teams
- Exceptional stakeholder management and communication abilities
- Familiarity with CAFM systems and industry best practices
Qualifications
- Degree or equivalent experience in Facilities Management, Engineering, or a related field
- IOSH / NEBOSH certification (preferred)
- Membership of a relevant professional body (e.g. BIFM, CIBSE)
What Success Looks Like
- Efficient, compliant, and sustainable operations across all sites
- High levels of client satisfaction and contract retention
- Empowered and high-performing teams
- Continuous innovation and process improvement
Account Manager - UCL in London employer: Artic Building Services
As an Account Manager at University College London, you will join a dynamic and supportive work culture that prioritises employee development and innovation in Hard Facilities Management. With a strong commitment to sustainability and excellence, the company offers competitive benefits, opportunities for professional growth, and the chance to make a meaningful impact within one of the UK's leading educational institutions.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - UCL in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector, especially those linked to UCL. A friendly chat can open doors and give you insights that might just land you that Account Manager role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of Hard FM services. Be ready to discuss how you can ensure compliance with regulations and improve service quality. Show us you’re the strategic thinker we need!
✨Tip Number 3
Don’t forget to showcase your leadership skills! Share examples of how you've led teams in the past, especially in the education sector. We want to see how you can empower and develop high-performing teams at UCL.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team and making a difference in facilities management.
We think you need these skills to ace Account Manager - UCL in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Account Manager role at UCL. Highlight your leadership experience in facilities management and any relevant technical qualifications. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about facilities management and how you can contribute to our mission at StudySmarter. Keep it engaging and relevant to the job description.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to manage budgets, improve service quality, or lead teams. Numbers and results speak volumes, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Artic Building Services
✨Know Your Hard FM Inside Out
Make sure you brush up on your knowledge of Hard Facilities Management. Understand the key aspects like mechanical, electrical, plumbing, and HVAC systems. Being able to discuss these confidently will show that you're not just familiar with the role but genuinely passionate about it.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in the past, especially in a facilities management context. Think about times when you’ve driven performance or managed compliance effectively. This will help demonstrate your ability to lead multi-disciplinary teams and manage client relationships.
✨Get Familiar with Compliance Standards
Since compliance is a big part of this role, make sure you know the relevant regulations like SFG20 and HTM. Be ready to discuss how you've ensured compliance in previous roles and how you would approach it at UCL.
✨Prepare for Financial Discussions
As an Account Manager, you'll need to manage budgets and financial performance. Brush up on your financial acumen and be prepared to discuss cost-saving initiatives you've implemented before. This will show that you can handle the financial responsibilities of the role.
