At a Glance
- Tasks: Lead Hard FM services at UCL, ensuring efficient building maintenance and compliance.
- Company: Join a leading facilities management team at University College London.
- Benefits: Competitive salary, professional development, and a chance to make a real impact.
- Other info: Opportunity for continuous innovation and career growth in a dynamic sector.
- Why this job: Shape the future of facilities management in an educational environment.
- Qualifications: Experience managing large contracts and strong leadership skills required.
The predicted salary is between 60000 - 75000 £ per year.
Purpose of the Role
The Account Director will spearhead the strategic and operational leadership of Hard FM services across the UCL contracts. With a focus on delivering excellent building maintenance, compliance, and lifecycle services, this role ensures that facilities run efficiently, safely, and in alignment with educational standards and contractual obligations.
Key Responsibilities
- Oversee all aspects of Hard FM services including mechanical, electrical, plumbing, HVAC, and building fabric maintenance
- Lead a team of technical and operational professionals, ensuring optimal workforce performance and development
- Ensure compliance with statutory and contractual obligations (e.g. SFG20, HTM, and DfE guidelines)
- Develop, monitor, and report on KPIs and SLAs
- Manage financial performance: budget control, forecasting, cost-saving initiatives
- Build and maintain strong client relationships, acting as the main point of contact for escalations and strategic discussions
- Drive continuous improvement initiatives with a focus on safety, sustainability, and service quality
- Oversee planned preventative maintenance (PPM) programs and reactive works delivery
- Lead on mobilisation and transition of new contracts when applicable
Skills & Experience
- Proven experience in managing contracts of £8M with the ability to manage up to £15M.
- Proven leadership experience in FM, preferably in the education sector
- Technical qualifications in engineering or building services (e.g. HNC/HND, NVQ Level 4+, or equivalent)
- Strong understanding of health & safety regulations, compliance standards, and asset lifecycle management
- Excellent financial acumen and contract management skills
- Strategic thinker with ability to lead multi-disciplinary teams
- Exceptional stakeholder management and communication abilities
- Familiarity with CAFM systems and industry best practices
Qualifications
- Degree or equivalent experience in Facilities Management, Engineering, or a related field
- IOSH / NEBOSH certification (preferred)
- Membership of a relevant professional body (e.g. BIFM, CIBSE)
What Success Looks Like
- Efficient, compliant, and sustainable operations across all sites
- High levels of client satisfaction and contract retention
- Empowered and high-performing teams
- Continuous innovation and process improvement
Account Director - UCL in London employer: Artic Building Services
As an Account Director at University College London, you will join a dynamic and supportive work culture that prioritises employee development and innovation in Hard Facilities Management. With a commitment to excellence and sustainability, the company offers competitive benefits, opportunities for professional growth, and the chance to make a meaningful impact within one of the UK's leading educational institutions. Located in the heart of London, this role provides a unique opportunity to engage with diverse stakeholders while ensuring the highest standards of facility operations.
