At a Glance
- Tasks: Lead and manage Hard FM services for UCL, ensuring efficient building maintenance and compliance.
- Company: Artic Building Services, a leader in Facilities Management across London.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Join a diverse team committed to innovation and sustainability.
- Why this job: Make a real impact in the education sector while leading a dynamic team.
- Qualifications: Leadership experience in FM and technical qualifications in engineering or building services.
The predicted salary is between 50000 - 60000 £ per year.
Artic Building Services is a leader in Hard Facilities Management across London and the Home Counties. We offer a comprehensive suite of technical and engineering solutions, ensuring the smooth operation of your Mechanical, Electrical, and Hard FM Plant.
The Account Manager will spearhead the strategic and operational leadership of Hard FM services across the UCL contracts. With a focus on delivering excellent building maintenance, compliance, and lifecycle services, this role ensures that facilities run efficiently, safely, and in alignment with educational standards and contractual obligations.
Key Responsibilities
- Oversee all aspects of Hard FM services including mechanical, electrical, plumbing, HVAC, and building fabric maintenance
- Lead a team of technical and operational professionals, ensuring optimal workforce performance and development
- Ensure compliance with statutory and contractual obligations (e.g. SFG20, HTM, and DfE guidelines)
- Develop, monitor, and report on KPIs and SLAs
- Manage financial performance: budget control, forecasting, cost-saving initiatives
- Build and maintain strong client relationships, acting as the main point of contact for escalations and strategic discussions
- Drive continuous improvement initiatives with a focus on safety, sustainability, and service quality
- Oversee planned preventative maintenance (PPM) programs and reactive works delivery
- Lead on mobilisation and transition of new contracts when applicable
Skills & Experience
- Proven leadership experience in FM, preferably in the education sector
- Technical qualifications in engineering or building services (e.g. HNC/HND, NVQ Level 4+, or equivalent)
- Strong understanding of health & safety regulations, compliance standards, and asset lifecycle management
- Excellent financial acumen and contract management skills
- Strategic thinker with ability to lead multi-disciplinary teams
- Exceptional stakeholder management and communication abilities
- Familiarity with CAFM systems and industry best practices
Qualifications
- Degree or equivalent experience in Facilities Management, Engineering, or a related field
- IOSH / NEBOSH certification (preferred)
- Membership of a relevant professional body (e.g. BIFM, CIBSE)
What Success Looks Like
- Efficient, compliant, and sustainable operations across all sites
- High levels of client satisfaction and contract retention
- Empowered and high-performing teams
- Continuous innovation and process improvement
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability.
Account Manager - UCL employer: Artic Building Services
Artic Building Services is an exceptional employer, offering a dynamic work environment where innovation and excellence in Hard Facilities Management are at the forefront. Located in London, we provide our employees with comprehensive training and development opportunities, fostering a culture of continuous improvement and teamwork. Our commitment to employee well-being is reflected in our robust benefits package and our dedication to maintaining a diverse and inclusive workplace, making us a rewarding choice for those seeking meaningful careers in the facilities management sector.
