Business Development Manager - Healthcare

About Artic Building Services

Artic Building Services is a leader in Hard Facilities Management across London and the Home Counties. We offer a comprehensive suite of technical and engineering solutions, ensuring the smooth operation of your Mechanical, Electrical, and Hard FM Plant.

We are seeking a highly motivated, results-driven Business Development Manager to join our team at our head office in Dartford. This pivotal role is crucial for supporting our ambitious company growth objectives into the Healthcare sector. The successful candidate will be responsible for identifying and securing new business sales opportunities within the hard facilities management sector through targeted sales strategies, contributing directly to our expanding client portfolio and revenue targets.

• Proactively identify, prospect, and secure new business opportunities within the hard facilities management sector in healthcare and associated sectors through strategic market outreach and targeted sales initiatives.
• Develop, nurture, and maintain strong, long-lasting relationships with prospective and new clients, thoroughly understanding their needs to ensure the highest levels of customer satisfaction and retention.
• Design, implement, and execute comprehensive business development plans aimed at achieving and exceeding company revenue targets and growth objectives.
• Conduct in-depth market research to stay abreast of industry trends, competitor activities, regulatory changes, and emerging opportunities, leveraging this insight for strategic advantage.
• Work closely with the Tender & Bid Team to support the preparation, development, and submission of professional, compelling, and successful proposals, presentations, and bids to prospective clients.
• Collaborate effectively with the Tender & Bid, Marketing, and Technical teams to ensure cohesive service delivery, consistent brand messaging, and seamless client onboarding.
• Utilise Pipedrive CRM meticulously to manage the entire sales pipeline, ensuring accurate and timely updates, precise sales forecasting, and adherence to key performance indicators (KPIs).
• Implement and manage a comprehensive lead nurturing strategy, guiding prospects efficiently through the sales funnel with targeted communication and engagement activities.
• Prepare and present regular, insightful reports on pipeline health, lead generation efforts, sales performance, and overall business development progress to senior management.

• Minimum of 5 years of proven business development or sales experience, specifically within the hard facilities management (FM) sector in the UK.
• Ability to take opportunities from inception to contract signature.
• In-depth understanding of the UK facilities management market, particularly hard services such as HVAC, electrical, and mechanical systems.
• Capable of pricing works up to £100–£200k.
• Strong track record of successfully identifying, negotiating, and closing new business deals, with a robust understanding of the full sales cycle.
• Excellent understanding and practical expertise in CRM systems, with specific experience in Pipedrive or similar leading sales platforms for pipeline management and reporting.
• Experience with tender preparation and submission processes, including public and private procurement procedures.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) for presentations, proposals, and data analysis.
• Familiarity with digital marketing principles and tools (e.g., SEO, SEM, social media advertising) is desirable.
• Strong educational foundation in English and Mathematics.
• An FM qualification is desirable but not essential.

• Results-Oriented: Highly motivated, self-driven, and focused on achieving and exceeding targets.
• Communication: Exceptional communication, interpersonal, and presentation skills with the ability to engage confidently with clients at all levels.
• Negotiation: Strong negotiation and influencing skills, capable of building rapport and securing advantageous agreements.
• Organisation: Excellent time management, organisational, and prioritisation skills, with strong attention to detail and accuracy.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Collaboration: A team player who can work autonomously but also collaborates effectively with cross-functional teams.
• Analytical: Strong analytical and problem-solving abilities, capable of interpreting data and generating actionable insights.
• Continuous Learning: A commitment to ongoing professional development and staying current with industry trends.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability.

• Competitive Salary: An attractive base salary commensurate with your experience and proven track record.
• Performance-Based Bonuses: Significant opportunities for attractive performance-based bonuses, rewarding your contributions to growth.
• Career Growth: Excellent opportunities for professional development and genuine career progression within a leading and expanding company.
• Dynamic Environment: A positive, supportive, and dynamic work environment that encourages innovation, excellence, and mutual respect.
• Holiday Allowance: 25 days plus bank holidays.
• Sickness Scheme Pension enrolment after 3 months service.
• Wellbeing 360 program.