Business Data Analyst and Plannon Super User

University College London

About Artic Building Services

Artic Building Services is a leader in Hard Facilities Management across London and the Home Counties. We offer a comprehensive suite of technical and engineering solutions, ensuring the smooth operation of your Mechanical, Electrical, and Hard FM Plant.

We are seeking a skilled Business Analyst to support the optimisation of our facilities management operations through data‑driven insights, system improvements, and stakeholder collaboration. This role will play a key part in enhancing reporting, streamlining processes, and supporting enterprise systems used across building services, maintenance, logistics, and asset management.

Key Responsibilities

• Design, develop, and maintain dashboards and reports (Power BI, SSRS, Crystal Reports) to track KPIs across facilities operations, maintenance performance, and service delivery.
• Analyse operational data (e.g. work orders, asset performance, logistics) to identify trends and recommend improvements.
• Manage and optimise SQL‑based data environments (including Azure SQL and SQL Server) to ensure performance, reliability, and scalability.
• Gather and document business requirements from stakeholders across engineering, operations, and support teams, translating them into technical solutions.
• Support and enhance enterprise systems (e.g. ERP/WMS/CAFM systems) to improve facilities and asset management processes.
• Develop and maintain SQL queries, stored procedures, and data pipelines to automate reporting and business processes.
• Provide first‑line support for system users, troubleshooting issues and ensuring minimal disruption to operations.
• Customise and configure business systems and reporting tools to meet evolving company needs.
• Manage and prioritise system improvements and issue resolution through tools such as Jira.
• Collaborate within Agile project teams to deliver system enhancements and digital transformation initiatives.

Key Skills & Experience

• Strong experience with SQL (advanced querying, stored procedures, data modelling).
• Experience with data visualisation and reporting tools such as Power BI, SSRS, and Crystal Reports.
• Familiarity with Azure SQL and ETL tools (e.g. SSIS).
• Experience working with ERP or operational systems (e.g. SAP Business One, WMS, CAFM systems).
• Proven ability to gather and translate business requirements into technical solutions.
• Experience supporting and improving business processes in operational environments (e.g. logistics, maintenance, or service delivery).
• Exposure to Agile methodologies and tools such as Jira.
• Basic programming knowledge (e.g. Python or C#) is desirable.
• Degree qualified or equivalent.

Desirable

• Experience in facilities management, building services, or asset‑intensive industries.
• Knowledge of KPI frameworks for maintenance, compliance, and service performance.
• Understanding of data pipelines and automation in operational environments.

Personal Attributes

• Strong problem‑solving and analytical mindset.
• Excellent communication skills, with the ability to work with both technical and non‑technical stakeholders.
• Proactive and detail‑oriented, with a focus on continuous improvement.
• Ability to manage multiple priorities in a fast‑paced operational environment.

What You’ll Be Working On

• CAFM systems (PlantON) improving visibility of maintenance and service performance through dashboards.
• Streamlining reporting processes across facilities operations.
• Supporting digital transformation initiatives within building services.
• Enhancing system integration and data reliability across platforms.

Health and Safety

Always follow Artic company policies and procedures. Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment. Use all work equipment and personal PPE properly and in accordance with training received. Report any issues or training needs to your Line manager and/or via your divisional incident reporting system.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability.

What We Offer

• Holiday Allowance 25 days plus bank holidays.
• Sickness Scheme.
• Pension enrolment after 3 months service.
• Wellbeing 360.

Need more info? Michelle will answer your questions. Michelle.Pointer@Articbuildingservices.com