At a Glance
- Tasks: Lead Hard FM services at UCL, ensuring efficient building maintenance and compliance.
- Company: Artic Building Services, a leader in Facilities Management across London.
- Benefits: 25 days holiday, pension scheme, and wellbeing support.
- Other info: Join a diverse team committed to innovation and sustainability.
- Why this job: Make a real impact in the education sector while leading a dynamic team.
- Qualifications: Experience in FM leadership and technical qualifications in engineering or building services.
The predicted salary is between 45000 - 55000 £ per year.
About Artic Building Services
Artic Building Services is a leader in Hard Facilities Management across London and the Home Counties. We offer a comprehensive suite of technical and engineering solutions, ensuring the smooth operation of your Mechanical, Electrical, and Hard FM Plant.
The Account Manager will spearhead the strategic and operational leadership of Hard FM services across the UCL contracts. With a focus on delivering excellent building maintenance, compliance, and lifecycle services, this role ensures that facilities run efficiently, safely, and in alignment with educational standards and contractual obligations.
Key Responsibilities
- Oversee all aspects of Hard FM services including mechanical, electrical, plumbing, HVAC, and building fabric maintenance
- Lead a team of technical and operational professionals, ensuring optimal workforce performance and development
- Ensure compliance with statutory and contractual obligations (e.g. SFG20, HTM, and DfE guidelines)
- Develop, monitor, and report on KPIs and SLAs
- Manage financial performance: budget control, forecasting, cost-saving initiatives
- Build and maintain strong client relationships, acting as the main point of contact for escalations and strategic discussions
- Drive continuous improvement initiatives with a focus on safety, sustainability, and service quality
- Oversee planned preventative maintenance (PPM) programs and reactive works delivery
- Lead on mobilisation and transition of new contracts when applicable
Skills & Experience
- Proven leadership experience in FM, preferably in the education sector
- Technical qualifications in engineering or building services (e.g. HNC/HND, NVQ Level 4+, or equivalent)
- Strong understanding of health & safety regulations, compliance standards, and asset lifecycle management
- Excellent financial acumen and contract management skills
- Strategic thinker with ability to lead multi-disciplinary teams
- Exceptional stakeholder management and communication abilities
- Familiarity with CAFM systems and industry best practices
Qualifications
- Degree or equivalent experience in Facilities Management, Engineering, or a related field
- IOSH / NEBOSH certification (preferred)
- Membership of a relevant professional body (e.g. BIFM, CIBSE)
What Success Looks Like
- Efficient, compliant, and sustainable operations across all sites
- High levels of client satisfaction and contract retention
- Empowered and high-performing teams
- Continuous innovation and process improvement
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability.
What We Offer
- Holiday Allowance 25 days plus bank holidays.
- Sickness Scheme
- Pension enrolment after 3 months service
- Wellbeing 360
Account Manager - UCL employer: Artic Building Services Limited
Artic Building Services is an exceptional employer, offering a dynamic work environment in the heart of London, where you can lead impactful Hard FM services for prestigious contracts like UCL. With a strong commitment to employee development, competitive benefits including 25 days of holiday and a comprehensive wellbeing programme, we foster a culture of innovation and collaboration, ensuring that our team members thrive both personally and professionally.
Contact Details:
Artic Building Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - UCL
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector, especially those who have experience with educational institutions. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Prepare for interviews by researching Artic Building Services and their approach to Hard FM. Understand their values and how they align with your own. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've led teams or managed projects in the past. Highlighting your ability to drive performance and improve processes will resonate well with hiring managers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Artic Building Services.
We think you need these skills to ace Account Manager - UCL
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Account Manager role at UCL. Highlight your leadership experience in FM and any relevant technical qualifications. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about facilities management and how you can contribute to our team. Keep it engaging and relevant to the job description.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to manage budgets, improve service quality, or lead teams. Numbers and results speak volumes, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Artic Building Services Limited
✨Know Your FM Basics
Make sure you brush up on your knowledge of Hard Facilities Management, especially in the context of education. Understand key regulations like SFG20 and HTM, as well as how they apply to UCL contracts. This will show that you're not just familiar with the role but also genuinely interested in the sector.
✨Showcase Your Leadership Skills
As an Account Manager, you'll be leading a team, so be ready to discuss your leadership style and experiences. Prepare examples of how you've motivated teams, handled conflicts, or driven performance improvements in previous roles. This will help demonstrate your capability to lead multi-disciplinary teams effectively.
✨Prepare for Financial Discussions
Since financial performance is a key responsibility, be prepared to talk about budget control and cost-saving initiatives you've implemented in the past. Bring specific examples of how you've managed KPIs and SLAs, as this will highlight your financial acumen and contract management skills.
✨Build Rapport with Interviewers
Remember, strong client relationships are crucial in this role. During the interview, focus on building rapport with your interviewers. Ask insightful questions about their current challenges and express your enthusiasm for contributing to continuous improvement initiatives. This will leave a positive impression and show that you're a great fit for their team.
